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Rated 1 out of 5 stars

Unprofessional, terrible "leads", no support of any kind. I've spent over a week trying to get anyone (I've emailed their entire corporate leadership as well after finding them on Linkedin) to assist... See more

Rated 1 out of 5 stars

Even though you put in you budget information they constantly send you listing that are 100s of dollars over your budget. And many of the listing are unavailable or inaccurate. It really amounted to... See more

Company replied

Rated 1 out of 5 stars

Literally the worst website, you can't downgrade properties on your list, you can't search for a property by name, and you cannot change your filters

Rated 1 out of 5 stars

made me sign up and go through a 10 min training on how to use apartment tinder for them to only show me the spot i stay in ☠️

Company replied

Company details

  1. Apartment Rental Agency
  2. Internet Marketing Service
  3. Real Estate Rental Agency

Written by the company

At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it! To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 3 out of 5 stars

Not enough info given

Not enough info given . If Apts are not available NOW you go on a waiting list. Some one who needs housing NOW is mis - led. Application fees are some what if a scam, they make $50. On every app but only they make out not the one looking for housing.

March 6, 2023
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Reply from Apartment List

Hi Robert, I'm sorry you haven't had the best experience with the properties directly. Please feel free to reach out to us at feedback@apartmentlist.com with your concerns so we can assist.

Rated 5 out of 5 stars

Review

Great selection and sticking closely to desired options

March 6, 2023
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Reply from Apartment List

Thank you for your review, Steven! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

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Rated 5 out of 5 stars

Nothing about Apartment List is great

Nothing about Apartment List is great. i am a property Manager and I truly believe believe this company is a scam. Its a bottom feeder. Its reaps large locating commissions on the backs of all the other large apartment online advertising companies. While doing absolutely nothing. Would not recommend to any business EVER.

January 1, 2023
Unprompted review
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Reply from Apartment List

Hi Christina, I'm sorry you haven't had the best experience using our platform. Properties use our platform to list their available units and our goal is to generate matches for users based on our inventory and your preferences. Please feel free to reach out to feedback@apartmentlist.com if you ever have an issue, questions or concerns.

Rated 5 out of 5 stars

Emails from Apartment show me what i am…

Emails from Apartment show me what i am looking for and that helps me when not having enough time to go through all apattments in my area.

January 26, 2023
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Reply from Apartment List

Thank you Maricela for your review! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

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Rated 5 out of 5 stars

Apartment List always keeps me informed…

Apartment List always keeps me informed about my apartment interest and suggestions for others in my range. Most relevant are the full descriptions and the automatic contact with the apartment management. Also is very useful tracking the movements of the prices.

January 25, 2023
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Reply from Apartment List

Hi Juan, thanks for your review! We are so glad that you are enjoying your Apartment List experience! Please let us know if there is anything else we can do for you!

Rated 4 out of 5 stars

App was good

App was good, but could be more user friendly by only recommendation places that fit search filters, not giving more expensive and other location options. Also, couldn’t figure out how to go back and select a place to add to my list if I accidentally “noped” it.

January 7, 2023
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Reply from Apartment List

Hi Tracy, we value and appreciate your feedback. We strive to give renters the best possible experience when searching for their new homes and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!

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Rated 5 out of 5 stars

genuine results

there are always genuine matches that follow what you've listed and almost every listing is accurate and in your price range

January 25, 2023
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Reply from Apartment List

Thank you for your review Peyton! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

Rated 4 out of 5 stars

Helpful Shortcut time saver

Apartment list has been extremely helpful and they actually pay attention to one’s filter requirements.

January 13, 2023
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Reply from Apartment List

Hi Kathleen! We value and appreciate your review and are so glad that you enjoyed your Apartment List experience! Please let us know if there is anything else we can do for you!

Rated 5 out of 5 stars

Super easy

It makes searching for certain criteria's so easy and if you like something the response is so quick.

January 25, 2023
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Rated 1 out of 5 stars

Garbage spammer

They'll send you endless spam without verifying the email address but you must log into the account you never made before you can unsubscribe.

Edit: I'm not emailing you to unsubscribe. It is your legal obligation to provide a working unsubscribe link in all marketing emails.

January 17, 2023
Unprompted review
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Reply from Apartment List

Hi Ming, I'm sorry you haven't had the best experience using our platform. If you wish to unsubscribe, please email support@apartmentlist.com requesting to do so. Thank you!

Rated 1 out of 5 stars

WARNING do not sign up with this company. Almost impossible to get off their mailing list. They are like dog mess on your shoe.hen this company gets hold of your…

When this company gets hold of your email address they're almost impossible to get rid of. I live in the UK and have not signed up to rent or buy with this company in the US. This is the second time that they've got hold of my email address even though I've not expressed an interest in their company. I've spammed them but it now means that my spam box just fills up with emails from them. They're like dog mess on your shoe, difficult to get rid of. So every day I'll give them the lowest rating until they take me off their mailing list.

January 8, 2023
Unprompted review
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Reply from Apartment List

Hi Ann, I'm sorry you're experiencing this issue. Please send a message to support@apartmentlist.com with the email you will like unsubscribed and I will personally make sure this is taken care of. Thank you!

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