APCOA Deutschland GmbH Reviews 24,317

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

It's expensive and while picking up the car machine showed me 360 euro while i pre paid 180 euro... System was wrong but likely remote contact passed me w/o any excuse or explanation

Rated 5 out of 5 stars

Parked at BER - P8. With the license plate check at the gates, prior registration and payment - it cannot get easier. Parking is easy to access before airport terminals, and distance from the parking... See more

Rated 5 out of 5 stars

No issues with entering the Parking garage, the license plate was detected automatically. Besides that our car had no dents/scratches etc. from being parked 7 nights in there.

Rated 5 out of 5 stars

Very comfortable way of car identification. No card is needed, just by camera recognizing numbers. The same way geting in and going out. Very important improvement. Price is the questions of choice.... See more

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4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

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Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Allles gut,

August 12, 2025
APCOA Deutschland GmbH logo

Reply from APCOA Deutschland GmbH

Vielen Dank für Ihre super Bewertung und Ihr Vertrauen in unsere Parkplatzbuchung am BER!

Es freut uns zu hören, dass bisher alles reibungslos verlief und Sie mit unserer Dienstleistung zufrieden waren. Wir schätzen Ihre Treue und Ihr Feedback.

Wir freuen uns darauf, Sie auch weiterhin als zufriedenen Kunden begrüßen zu dürfen!

Alles Liebe,
Ihr APCOA Team! 💙

Rated 5 out of 5 stars

Super Convenient

My plate was recongnized automatically when I was entering the parking lot. It also recognized the plate when I exit the parking lot. Completely touchless experience. Every time I use this facility, always completely satisfied.

August 11, 2025
Rated 1 out of 5 stars

Girl aged 5 fined £1000

Girl aged 5 fined £1000. Parasite Animal
A council has threatened to terminate a contract with one of its environmental enforcement teams after a five-year-old girl was issued with a fly tipping penalty notice of £1,000.

Harrow Council later rescinded the notice given by APCOA enforcement officers and shared concerns about their conduct when issuing fixed penalty notices.

The council in north-west London is in a tri-borough contract agreement with Hounslow and Ealing councils, which have shared different concerns about the company.

APCOA has apologised to the family of the child and said it took the concerns very seriously.

APCOA can claim this is NOT true by reply and not censorship.

August 12, 2025
Unprompted review
Rated 2 out of 5 stars

MicC

I reserved the parking P8 from 4:30 till 23:30 and paid 49 euro, the max Daily rate. My Flight was delay ed and i managed tò the parking exit only t 23:37, tò be told the message nachzahlung erforderlich. Since the Daily max rare was exceeded, i could Just have been let out. On top of that, as at First i did not know the max Daily rate was reached, and that i gas tò pay for those extra 7 mins, when reaching the automatic paying machines, the "nachzahlung" was 49 euro, which triggered my immediate call for support.The support was helpful and let me out, but It i hadna long day and spento 15 mins more in the parking Place, without any reason. Bad Product design

July 22, 2025
Rated 5 out of 5 stars

I always take P7/P8

I always take P7/P8. Nice and easy access. Very quick access to T1/T2.
Price maybe Little bit higher than others parking with van transfer but youu don't have to search anybody, you don't have to wait for anybody. Just take your car and drive

July 15, 2025

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