Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it... See more
Company replied
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... See more
Excellent service. An initial telephone call procured a product diagram sent to my email. This helped to identify the part required to fix my cooker hood. The item required was in stock, it was not ex... See more
Company replied
Company details
About Apelson Appliances UK Ltd
Written by the company
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Contact info
United Kingdom
- apelson.co.uk
4.2
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Last time I bought from this company I…
Last time I bought from this company I had no problems , however this time the part arrived on time but then I no longer needed the item as the oven had completely broke so I emailed your company 3 times as I couldn't find a phone number as I wanted to return the item within the 14 days and no one got back in touch with me so was very disappointed as I am now stuck with a part I don't need
April 7, 2026
Reply from Apelson Appliances UK Ltd
We’re very sorry to hear about your experience and understand your frustration. While we’re glad your order arrived on time, we apologise that you didn’t receive a response regarding your return request. This is not the level of service we aim to provide.
Please contact us again with your order details at mspenquiries@apelson.co.uk and we’ll do our best to help resolve this for you.
No Quibble
I needed a replacement part for an appliance. All I had to do was send a photo of the damaged part and it was dealt with immediately. I received professional and friendly service from Amy and the part turned up the very next day. Exceptional I'd say.
April 29, 2026
Unprompted review
Website was easy to use to find the…
Website was easy to use to find the part I needed.
April 23, 2026
Wine cooler door arrived quickly and…
Wine cooler door arrived quickly and cheaper than expected
April 16, 2026
The reason is the appliance came fiver…
The reason is the appliance came fiver years warranty with parts and labour and you charge for fillter .
April 14, 2026
Reply from Apelson Appliances UK Ltd
Thank you for your feedback.
Carbon filters are only required for recirculating installations. Around 60% of customers have their cooker hood ducted externally, meaning they don’t need carbon filters at all. Including them with every appliance would lead to unnecessary waste for many households.
Additionally, carbon filters naturally wear out over time and need to be replaced regularly to maintain performance, which is why they are treated as a consumable rather than a warranty covered part.
We hope this helps clarify, but please feel free to reach out if you need any further assistance.
Outstanding customer service.
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could be repaired at no charge. Impressive . Moreover, the item could be collected, repaired and returned at no cost. There was an issue with the courier but this was swiftly dealt with by a phone call and personal service resumed.
The returned item has been delivered.
I want to thank Apelson for their outstanding service and in particular the staff who dealt with my concerns. Much appreciated!!
April 16, 2026
Unprompted review
Quick delivery.
April 7, 2026
A company that listens and provides excellent service.
Amanda could not have been more helpful.
The (DPD) collection of the lawn mower did not go to plan. The problem was quickly resolved. Excellent service. I could not be more pleased.
April 17, 2026
Unprompted review
Quite simply it was great being able to…
Quite simply it was great being able to source a replacement for my freezer and I thank you for that
April 7, 2026
Product not as expected
Filters were not carbon filters which was what I expected and not value for money.
March 30, 2026
Reply from Apelson Appliances UK Ltd
Thank you for your feedback.
We’re sorry to hear the product was not as expected. To clarify, our filters use a carbon mesh design rather than loose carbon fragments. They perform the same odour-filtering function as traditional carbon filters, while allowing greater airflow, which helps improve the overall performance of the appliance.
We appreciate your comments and are sorry that this was not clear before purchase.
Kind regards,
Apelson Team
Having phoned to see if i could get a…
Having phoned to see if i could get a replacement part for my pressure washer. i was welcomed by a friendly and totally professional customer service. Keep up the excellent work. Colin
April 11, 2026
Unprompted review
Easy to order.Good delivery service.
March 30, 2026
Disappointing
Disappointing experience the website could be clearer, having the same issues as others who have highlighted the same problems
March 30, 2026
Reply from Apelson Appliances UK Ltd
We’re sorry to hear about your experience.
We’re already working on improvements based on feedback like yours, as we recognise there are areas of the website that can be clearer and easier to use. Your comments help us prioritise what needs attention, so we really appreciate you taking the time to share them.
If there’s anything specific you struggled with, please feel free to let us know - we are always keen to improve further.
Very helpful company
Very helpful company. The original suggested part came but was incorrect and the company arranged a free collection and sent the alternative correct part. Yes I would use this company again.
April 2, 2026
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