Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it... See more
Company replied
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... See more
Excellent service. An initial telephone call procured a product diagram sent to my email. This helped to identify the part required to fix my cooker hood. The item required was in stock, it was not ex... See more
Company replied
Company details
About Apelson Appliances UK Ltd
Written by the company
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Contact info
United Kingdom
- apelson.co.uk
4.2
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Easy site to use and found what I was…
Easy site to use and found what I was looking for no problem and good delivery thank you.
April 1, 2026
The dispatch of the part was fast
The dispatch of the replacement part was very quick, and was received the next day. Very good service. Thank you.
March 27, 2026
Good company to trade with
Ordering was easy and delivery reasonably quick. Carbon filters for cooker hood were easy enough to fit once we got the hang of it!
March 25, 2026
Very impressed with the level of customer sevice
Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication throughout. The Garden Power Team at Apelson could not have been more helpful in resolving my issue I was having with the supplier. Due to their continued helpfulness it all got sorted. Highly recommended company. Thanks again.
April 2, 2026
Unprompted review
You delivered at the time stated and…
You delivered at the time stated and left the parcel in the agreed place .
March 25, 2026
I just wanted to say thank you for…
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the pick-up to timely emails and efficient service to fix the problem, I can't fault anything. A BIG THANK YOU to everyone involved!
March 31, 2026
Unprompted review
An incorrect part was despatched
An incorrect part was despatched despite a photograph of the damaged part having been provided to the kitchen company. Who assured me it had been forwarded with their email.
We waited a further week for the correct part to be delivered, only to realise there were no screws holding the 3 centre bars in place.
By which point we gave up and accepted the part, intending to move the screws ourselves.
March 24, 2026
Reply from Apelson Appliances UK Ltd
We’re very sorry to hear about your experience.
Unfortunately, with running changes to parts and designs, issues like this can occasionally occur, though we completely understand how frustrating this must have been, especially after you had already provided a photo to help ensure the correct part was supplied.
We also apologise for the additional delay in receiving the replacement and for the inconvenience caused by the missing screws. This is certainly not the level of service we aim to provide.
We appreciate your patience and understanding in resolving this, and we’re sorry for the trouble caused throughout the process.
Good experience
As advertised. Properly described and promptly despatched. No complaints
March 24, 2026
Great customer service
Great customer service each and every I call. They’re very helpful and always answer the phones quickly.
March 20, 2026
Can't fault the customer service here.
I ordered a replacement glass top for my induction hob and although it was despatched and received quickly, it was damaged in transit.
I emailed Kingfisher/Apelson about the issue and received a swift and positive response from Taylor at Apelson, both apologising for the issue and notifying that a replacement had been processed for delivery.
I received the replacement unit the next day.
It's great to see a company that resolves an issue both swiftly and without any drama, all within 5 days of my original order.
March 23, 2026
Unprompted review
Have not managed to resolve the issue…
Have not managed to resolve the issue - couldn't provide the spare part.
March 18, 2026
Reply from Apelson Appliances UK Ltd
We’re very sorry to hear that the issue has not been resolved and that we were unable to provide the required spare part.
Please accept our sincere apologies for the inconvenience caused. If there is anything further we can do to assist or explore alternative options, we would be more than happy to help
Quick to respond to phone call send new…
Quick to respond to phone call send new product out and sorted problem
March 9, 2026
Great customer service
Great customer service. Very professional and knowledgeable about the items they sell
March 2, 2026
Hard to find items here, good prices
The product needed (hood filers) was easy to find on this website after searching the internet for it, and the price was reasonable. Packaging was great, protecting the items well. Delivery was quick. Will use again.
September 14, 2025
Easy and simple to order
March 2, 2026
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