Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it... See more
Company replied
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... See more
Excellent service. An initial telephone call procured a product diagram sent to my email. This helped to identify the part required to fix my cooker hood. The item required was in stock, it was not ex... See more
Company replied
Company details
About Apelson Appliances UK Ltd
Written by the company
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Contact info
United Kingdom
- apelson.co.uk
4.2
Great
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are glad to hear you were happy with the service!
Easy to use website
Easy to use website. Clear and precise indication of costs and delivery.
September 18, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you found all you needed!
cookerhood
most helpful staff that I have had buiseness with recently, parts arriving promptly & refunds within a matter of days.
will be ordering a PCB today.
thanks SG
September 16, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear you were pleased with the service!
Reply from Apelson Appliances UK Ltd
We are glad to hear you found the website useful and the part fit!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback and that you were happy with the price and service provided!
You have a reliable product (induction…
You have a reliable product (induction Hob). Ordering and delivering products is efficient and super reliable.
July 2, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear your are pleased with your product!
Superb support from the customer…
Superb support from the customer service team, particularly Susan Starbuck a great asset to the company, thank you all for your help
September 30, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback! We will be sure to pass on your comments to Susan, glad to hear we could help!
Reply from Apelson Appliances UK Ltd
Hello! The order reference relates to an order placed in December 2024 for an oven wire shelf, if you have any queries please call 0344 800 1128 or email service2@apelson.co.uk. Thankyou!
A good product and prompt delivery.
August 6, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback! Pleased to hear you were happy with the service!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, glad you were happy with your order!
Great service
The site was easy to use. Found the product we wanted easily. It fitted perfectly
September 24, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback! Happy to hear you were pleased with the service and your order!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback! Glad to hear you were happy with the service!
Process of ordering replacement cooker…
Process of ordering replacement cooker hood filters was relatively straightforward although due to a slight complication towards the e d of the order I received two items in the end
July 2, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, if you have any issues with your order please email service2@apelson.co.uk and we will be happy to assist!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy to hear you were satisfied with your order!
The parts ordered were the wrong type …
The parts ordered were the wrong type due to the supplier giving the wrong model number.
Apelson we're extremely helpful in sorting the problem.
First class service.
September 30, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy we could help in getting this resolved for you!
Apelson oven is not reliable
Apelson oven is not reliable.
Broke within the first year and needed replacing. Due to a faulty fan. This oven is now less than 2 years old and a similar issue but company claim this is not covered under warranty. I would not recommend!
September 29, 2025
Unprompted review
Reply from Apelson Appliances UK Ltd
I am sorry to hear you are not happy with your product. If the appliance is under 2 years old it will still be covered under the warranty, if you email service2@apelson.co.uk with your proof of purchase or warranty certificate we can look into this for you!
Quick delivery
Quick delivery. Filters for my cookerhood were excellent and fit perfectly.
June 5, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, glad to hear you was happy with the service!
Customer service fantasma
Como quien contesta desde apelson appliances uk ltd a los comentarios en trustpilot es un "no reply" user vuelvo a escribir otro comentario.
La pagina "customer service" de esa empresa no existe o esta tan oculta que no es posible acceder a ella.
hagan el favor de poner un link directo a "customer service" en sus respuestas que aparezcan en trustpilot.
Como ustedes me confirman apelson españa y apelson uk son del mismo grupo industrial cna group, la indolente política comercial de ese grupo industrial no hace sino confirmar mi opinión de que ignoran olímpicamente al consumidor escudándose en que son empresas "independientes"
September 24, 2025
Unprompted review
Reply from Apelson Appliances UK Ltd
Apelson Appliances UK Ltd operates as a standalone UK-based part of CNA Group. Unfortunately, we do not have access to customer service information or records from the Spanish branch, so we are unable to assist directly with your request.
For support, you will need to contact the CNA Group / Apelson team in Spain, as they handle customer service queries.
https://www.cata.com/en-mt/customer-service/
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy you were pleased with the service!
Very good price for decent item
Very good price for decent item , well packed and quick delivery , would buy from seller again and recommend to all
August 24, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy to hear you were pleased with the service and your order!
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