Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it... See more
Company replied
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... See more
Excellent service. An initial telephone call procured a product diagram sent to my email. This helped to identify the part required to fix my cooker hood. The item required was in stock, it was not ex... See more
Company replied
Company details
About Apelson Appliances UK Ltd
Written by the company
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Contact info
United Kingdom
- apelson.co.uk
4.2
Great
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Catalogue of errors
Firstly, the wrong part was sent so I returned it and my money was not refunded. Then, the 'correct' part was not available for months and when it was, it was sent too. Again, the wrong part. And now, after almost a year of waiting, I've given up and decided to scrap the wine fridge and buy another, and it won't be an Appelson.
September 24, 2024
Reply from Apelson Appliances UK Ltd
i am sorry to hear of the issues with your order and that you never received your refund or the correct part. If you can please email service2@apelson.co.uk with your details i can get this looked into and resolved for you.
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy you were pleased with your order!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, glad you was happy with your order!
very prompt and professional help
January 23, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy we could help!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you were satisfied with your order!
Easy purchase & Fast delivery.
September 16, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, glad you were happy with the service!
Item easy to find purchace and arrived…
Item easy to find purchace and arrived quickly
September 9, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy to hear you were pleased with the service!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, glad you were happy with your order!
Outstanding customer service ordered…
Outstanding customer service ordered and delivered within 2 days!
August 21, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, glad we could assist with your order!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy we could help!
Charcoal filter was the product I…
Charcoal filter was the product I ordered and was delivered the next day
September 13, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy we could help!
Helpful
Helped me find an alternative spare part, as the original no longer available. Very helpful customer service.
August 1, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are always happy to help!
Dishwasher spares
Order my dishwasher spares on Sunday night, got delivered, Tuesday morning.
No fuss got updates to delivery time.
September 16, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear you were happy with the service!
Broken on arrival highlighted this and…
Broken on arrival highlighted this and the replacement was the wrong one
July 16, 2025
Reply from Apelson Appliances UK Ltd
I am sorry to hear of the issues you had with your order, if you can please email service2@apelson.co.uk with your order details we can look into this for you.
Provided documentation to establish…
Provided documentation to establish part number requirments
August 25, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, glad we could help with your enquiry!
Great service and lovely people to do…
Great service and lovely people to do business with
September 23, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy we could help you!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, happy we could help!
Good selection of parts
August 2, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we hope you found what you were looking for!
Avoid avoid avoid wheat a horrible…
Avoid avoid avoid wheat a horrible company bought petrol mower broke after 3 tings of using it told me send it bk and will all be done in a week tokk 3 days to deliver box to send it bk then said box it and will collect tomorrow stayed in all day no one came called them said not collecting to day I wasn't happy raised my voice a bit they didn't like it then told me we not collecting it at all now what a disgrace this company are I have bought few things from them in past never again staff got a bad attitude
June 4, 2025
Unprompted review
Led light cooker hood on the…
Ordered a Led light cooker hood on the 27-4-25 came on the 30-4-25 put it up on 1-5-25 works perfectly (made soup 😁 ) simples
May 4, 2025
Unprompted review
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