Apex Titanium Reviews 

256
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 250 reviews, most reviewers were unhappy with their experience overall. Many customers reported issues with the products, noting that items like pans were not truly non-stick as advertised and that cutting boards were not made of pure titanium. People also experienced problems with product quality, including items arriving damaged, warped, or breaking after minimal use, with some even describing them as "rubbish." There were significant complaints about the refund process, with many reviewers stating that their requests for refunds were refused or ignored, even for faulty products. Customers frequently mentioned issues with order fulfillment and delivery, such as incomplete orders, items arriving separately with long delays, or parcels never reaching their destination. Conversely, a small portion of people were satisfied with their purchases, praising the quality of certain cutting boards, their ease of cleaning, and the hygienic benefits. Some also reported positive experiences with delivery, noting that items arrived quickly and were well-packaged.

What people talk about most

Product

People report ambiguous experiences with product quality and authenticity. Many customers express... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting significant delays in receiving... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing dissatisfaction because their... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting fast and efficient delivery,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered pans, knives, chopping boards…. So far : 2 pans and kitchen utensils that were damaged during transit. Items are badly packaged. No order forms inside, no return label just in case.... See more

Rated 1 out of 5 stars

After two weeks of use, my supposed “certified” Titanium cutting board has cut marks from the chopping I’ve done on it. And I had to use steel wool to get rid of a stain that stuck to my non-stic... See more

Company replied

Rated 1 out of 5 stars

This company is selling fake titanium pans and lie about returns on their website. Their website looks polished, but they are not delivering the pans they advertise. They are using AI for customer co... See more

Company replied

Rated 1 out of 5 stars

The company falsley states their trust pilot score. It’s not accurate. They also refuse and returns or refunds. The company is based in china and has horrible to non existent customer service. I p... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.7

All reviews

(256)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We bought a wok(supposedly pure…

We bought a wok(supposedly pure titanium) What turned up was a Chinese rip off Stainless steel covered in thin layer titanium and very cheap imitation.
Wrong size and product to which we were refused a refund or return.
Used our credit card company to force the chargeback and are now waiting for the company to arrange a collection or return label as we have our money back now.
100% Scam!!!

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers, Not non stick..

I bought a pan and lid from these scammers, the pan is Probably the worse pan I have ever used, and like previously stated, they have no returns label included in the packaging and when contacted, I was told I was using the pan wrong…and the item was not returnable.
* DO NOT BUY FROM THES SCAMMERS*

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

These are fake titanium pans

These are fake titanium pans. I made a dispute with my bank to get my money back, but this scam company made a counter dispute and won. DO NOT BUY FROM THEM. These are not genuine japanese titanium like they claim. Also, real titanium quality pans are not cheap, or sold at huge discounts. Do your research. BEWARE.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID - POOR QUALITY Save your money and just order off any…

Save your money and just order off any well known cheap chinese sites!!! as the quality will be much better!

£120 wasted !! for tgat money I was expecting quality items but items i recueved are poorly finished and cheap looking. When emailing explaining the utensils feel sharp and unfinished and would likely damage my cooking equipment I was told they don't offer refunds just because I don't "like" the item. They highlighted any items in the sale do not qualify for refund unless damaged despite on the website highlighting they want customers to be 100% happy!! all very misleading. Once you press that button to order that's it you are stuck with it as all items are discounted.

They emailed asking for pictures of the sharp bits on the utensils and its impossible to get a picture. It was the overall highly cheap quality. To make issues even more difficult i see if you send anything back and I assume even if faulty you have to meet the postage costs back to China yourself so just avoid at all costs.

£120 wasted that ill never get back. Website looks high quality and luxury but actual products are poor, even the packaging is tacky like those well known Chinese sites !!!

I am sure ill get some response like the following : We’re sorry to hear this has been your experience. Our return policy, including how promotional pricing affects eligibility, is outlined clearly and linked at checkout so customers can review it before purchasing. That said, we never want anyone to feel disappointed with the quality of their item, and we’re happy to review any concerns about condition or defects directly through our support team so they can be assessed properly.

Complete waste of time just AVOID completely.

March 10, 2026
Unprompted review
Rated 3 out of 5 stars

Good but Reservations

Whilst I appreciate the hygienic aspects of using stainless steel I am finding the chopping boards difficult to use, food slides a lot when cutting, can easily chop/cut fingers as well. The steel marks easily and is difficult to clean.
Apex claims that the s/s doesn’t blunt knives. They do and requires frequent sharpening.

March 6, 2026
Unprompted review
Rated 3 out of 5 stars

Not impressed

Whilst I appreciate the hygienic aspects of using stainless steel I am finding the chopping boards difficult to use, food slides a lot when cutting, can easily chop/cut fingers as well.
Apex claims that the s/s doesn’t blunt knives. They do and requires frequent sharpening.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

PFAS free frying pan

The quality and finish of the frying pan was excellent and reasonably priced. I have been using it for a couple of months now and it still looks brand new which bodes well for the future.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great products

Absolutely great products. Have bought frying pans and cutting boards. Easy and quick to clean AND free from residues of plastic or bacteria. My healthy option forever. Quick delivery and friendly customer service.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent response

Excellent response! The mats are just what the doctor ordered; they hold the cutting boards securely, and that means safe use!

I recommend them for true titanium cutting boards!!

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Apex chopping board

Hi , I bought an Apex titanium chopping board as I was extremely disappointed with my plastic and wooden chopping boards, concerns about the microplastics when chopping finley,was disgusted with the amounts of cuts that can harbour germs and others, but now I have the best of chopping boards, minimal scratches, clean and healthy, washable, no place for germs and others to hide, well impressed and thanks for a fantastic product 😀 😊 xx

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Item never delivered to me

Item never delivered to me. Currently under dispute. Awaiting company’s response to make this right by either refunding my money or providing what I paid for.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Please do not buy these products

Please do not buy these products, it burns very badly on the pan making it very difficult to clean and cook. NOT what they show you on the advertising. I would say that from the description of the product i purchased and the performance of the product actually being used, the pans I purchased are Faulty so I will be claiming for a full refund as the product is faulty. anyone reading this please DO NOT BUY, too expensive for the quality of product.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They advertise all products at a discount and then have a refund policy which does not permit refunds if the product was on sale (ie they never have to honour their 100 day money back guarantee). The pan arrived and looks like a cheap and dented product, not suitable for the product price point. I am currently attempting to get their customer support to provide a refund but have been refused so far

February 18, 2026
Unprompted review
Apex Titanium logo

Reply from Apex Titanium

Hi,

We’re sorry to hear this has been your experience. Our return policy, including how promotional pricing affects eligibility, is outlined clearly and linked at checkout so customers can review it before purchasing. That said, we never want anyone to feel disappointed with the quality of their item, and we’re happy to review any concerns about condition or defects directly through our support team so they can be assessed properly.

— Apex Titanium

Rated 5 out of 5 stars

These titanium cutting boards are great…

These titanium cutting boards are great quality. Heavy, not flimsy like others. I have 4 sizes that are perfect for all my kitchen needs. The non slip pad is great too.

February 2, 2026
Unprompted review
Apex Titanium logo

Reply from Apex Titanium

Hi,

Your kind words just made us smile! We’re thrilled to hear that your Apex Titanium kitchenware is making cooking easier and more enjoyable every day.

Thank you for your support!

— Apex Titanium

Rated 1 out of 5 stars

EXTREMELY disappointed!!!

I was given the Titanium Prep & Cook Pro Bundle and the 10" pan w/lid for Christmas, as a gift from my husband. I was so excited to get them, and to begin using them!!
BUT... when I did, I was EXTREMELY disappointed with the pans, and I couldn't believe how much he had paid for them!!! Everything I've cooked in them has stuck hard to the bottom and they are VERY difficult to clean!!! I've been cooking for years, and NEVER experienced this with even the least expensive pans I've owned!!! The knife and the cutting board work, but they aren't that impressive for the price!!!
I've wanted to return them, but the information included said that you can't return, if they've been used. Now I'm stuck with unusable pans that are VERY UNSATISFACORY!!!
And... I've also seen in the reviews, that I'm not the only one who's experienced problems!!

January 2, 2026
Unprompted review
Apex Titanium logo

Reply from Apex Titanium

Hello,

We’re really sorry to hear how disappointing this experience has been, especially as these were a gift. Titanium cookware does behave differently from traditional non-stick pans and typically requires lower heat and proper preheating to prevent sticking, which can take a little adjustment at first. Our policy regarding used items is outlined and linked at checkout, but we do want customers to have the best possible experience with the product, and our support team can help review usage and share guidance to improve performance.

— Apex Titanium

Rated 5 out of 5 stars

Great quality pans that are really non…

Great quality pans that are really non stick, and you can use metal utensils with them, which is a god send. I bought the 26cm and 30cm pan duo set and for a great price compared to what other companies are asking for their pans. I'm now seriously thinking of getting one of the titanium chopping boards.

February 5, 2026
Unprompted review
Apex Titanium logo

Reply from Apex Titanium

Hello,

We’re so pleased to hear your Apex Titanium kitchenware is helping make your kitchen tasks easier. It’s wonderful to know the quality and performance are making a difference. We truly appreciate your feedback!

— Apex Titanium

Rated 5 out of 5 stars

Very pleased…

Quality items were easily found on the website. Shipping was quick. I love the pan as it delivers a quick cook with easy clean up and nothing stuck to the pan.

February 5, 2026
Unprompted review
Apex Titanium logo

Reply from Apex Titanium

Hi,

Thank you for your kind feedback! We’re delighted to hear that you can see the quality of our Apex Titanium kitchenware. Your safety and satisfaction are our top priorities, and we truly appreciate your support.

— Apex Titanium

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