Ordered pans, knives, chopping boards…. So far : 2 pans and kitchen utensils that were damaged during transit. Items are badly packaged. No order forms inside, no return label just in case.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After two weeks of use, my supposed “certified” Titanium cutting board has cut marks from the chopping I’ve done on it. And I had to use steel wool to get rid of a stain that stuck to my non-stic... See more
Company replied
This company is selling fake titanium pans and lie about returns on their website. Their website looks polished, but they are not delivering the pans they advertise. They are using AI for customer co... See more
Company replied
The company falsley states their trust pilot score. It’s not accurate. They also refuse and returns or refunds. The company is based in china and has horrible to non existent customer service. I p... See more
2.7
Poor
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Save Your Money — Not Worth It
My husband surprised me with APEX Titanium pans as a thoughtful gift, and I was genuinely excited to try them. Unfortunately, the experience has been nothing but disappointing.
From the very first use, everything sticks — and I mean everything. Eggs, vegetables, meat — even when using a very generous amount of oil. I’ve tried different heat levels, proper preheating, and followed the care instructions carefully, but nothing makes a difference. For cookware at this price point, this is completely unacceptable....a FRAUD...even their videos are...take a closer look...how they use the frying pans...with NO FLAMES? ...How i wish my husband had done more research...
What has made the situation even worse is the response from customer service. In my experience, their support has been deplorable. It truly feels like once they have your money, they simply don’t care about resolving the issue or standing behind their product.
The pans perform so poorly and the handling of my complaint has been so unsatisfactory that I have formally submitted a complaint to the EU Consumer Commission.
I would strongly advise others to think carefully before purchasing. These pans are extremely expensive and, in my experience, absolutely not worth it.
February 4, 2026
Unprompted review
Reply from Apex Titanium
Hello Simone,
We’re sorry to read how frustrating this experience has been, especially as the pans were purchased as a gift. Titanium cookware cooks differently from coated non-stick pans and typically requires lower heat and gradual preheating, which can take some adjustment even for experienced home cooks. Our videos are filmed on induction surfaces, which do not produce visible flames, but still generate heat for cooking.
We take feedback about both product performance and customer support seriously, and we are always willing to review concerns carefully and fairly. If you would like us to look into this further, please contact us directly at support@apexiqo.com so the team can review your case in detail.
— Apex Titanium
This company is a scam
This company is a scam, the cutting boards are almost one inch smaller and they said this is because they are hand crafted which is a lie as three of them are exactly the same size. We should raise a public complaint about this company that is scamming many people. Don’t buy from them, they don’t respond they want to actually sell you more when you complain. We should stop this!
February 18, 2026
Unprompted review
Reply from Apex Titanium
Hi,
We’re sorry to hear you feel this way. Our cutting boards are manufactured with small tolerance ranges due to the production and finishing process, which can result in slight size variations, and these specifications are listed on the product page. We do respond to all support requests and aim to resolve concerns fairly, so if your case has not yet been reviewed properly, please contact us at support@apexiqo.com and we will look into it.
— Apex Titanium
Excellent customer service
Excellent customer service from this company. I had a query about billing, I emailed the customer service team and my query was quickly & efficiently sorted.
The chopping boards I received are great, stylish, functional & now in daily use at home replacing my old plastic ones.
I would highly recommend this company.
January 26, 2026
Unprompted review
Reply from Apex Titanium
Hello,
Thank you so much for sharing your experience! We’re delighted to know that you’re loving your Apex Titanium Cutting Board and that our customer service exceeded your expectations.
We take pride in offering products that deliver long-lasting quality and a smooth customer experience from start to finish.
Your kind words truly motivate our team to keep doing our best - we’re so glad to have you as part of the Apex family!
— Apex Titanium
On the 11” pan the lid handle would not…
On the 11” pan the lid handle would not tighten properly. The pans though were great. Easily cleaned and object free and great for cooking with
February 14, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for your kind feedback! We’re delighted to hear that you can see the quality of our Apex Titanium kitchenware. Your safety and satisfaction are our top priorities, and we truly appreciate your support.
Should you need help with your lid, feel free to reach out at support@apexiqo.com any time!
— Apex Titanium
Reply from Apex Titanium
Hello,
We’re sorry you feel this way. We stand behind the accuracy of our product information and work hard to maintain consistent quality standards, and we take feedback seriously when expectations are not met. Please contact us at support@apexiqo.com so we can review your concerns directly.
— Apex Titanium
this company is scam
this company is scam !
They base in China and sale bad quality items. as on their website show " 100 day money back guarantee!!" is scam . as they said it is only apply for the full price . does not cover item on sale. which all their items on sale without you notice...
do not buy anything from Them..
February 12, 2026
Unprompted review
Reply from Apex Titanium
Hi,
We dispute these claims. Apex Titanium is a UK-based company, and our 100-day guarantee applies to eligible full-price purchases, with full terms clearly outlined in our policy which is linked at checkout prior to ordering.
We operate internationally and shipping updates may reflect global logistics partners, which is standard for international fulfilment and does not relate to product quality or authenticity. We remain committed to transparent policies and accurate product information.
— Apex Titanium
TOTAL SCAMMERS
TOTAL SCAMMERS, CHOPPING BOARDS ARE NOT REAL TITANIUM AND I CAN PROVE IT. DONT BUY FROM THESE FRAUDSTERS.
February 12, 2026
Unprompted review
Reply from Apex Titanium
Hello,
We strongly reject these allegations. Apex Titanium is a legitimate business, and our cutting boards are produced according to the material specifications stated on our product pages.
Claims regarding product authenticity or fraud are taken seriously and are reviewed against verified order and product information. We encourage any customer with concerns to raise them directly with our support team so they can be assessed accurately.
— Apex Titanium
Be very careful their refund policy is…
Be very careful their refund policy is not what it says on their website. likely all the reviews on their website are fake.
February 4, 2026
Unprompted review
Reply from Apex Titanium
Hi,
We’re sorry there was confusion regarding our refund policy. Eligibility depends on how and when an item was purchased, and full details are outlined in our policy which is linked at checkout.
We also want to clarify that reviews shown on our website come from verified customer feedback and are not created or altered by us.
— Apex Titanium
I'm new to all this tech stuff but my…
I'm new to all this tech stuff but my experience has been great.
Will definitely be looking into more things.
Mahalo 🌺
January 28, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for your kind feedback! We’re delighted to hear that you can see the quality of our Apex Titanium kitchenware. Your safety and satisfaction are our top priorities, and we truly appreciate your support.
— Apex Titanium
Best choice ever
Best choice ever. Just tossed all those plastic boards in the trash.
February 2, 2026
Unprompted review
Reply from Apex Titanium
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Apex Titanium cutting board has lived up to your expectations and that you can appreciate the quality and authenticity of the material.
— Apex Titanium
well made boards
well made boards. knife friendly, germ, smells and plastic free, very friendly company, glad to answer any questions, would not hesitate to use again
February 4, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for your fantastic feedback! We’re delighted to hear that your Apex Titanium cutting board is making meal prep easier while staying lightweight and hygienic.
Your safety is our priority, and we truly appreciate your support!
— Apex Titanium
My Perfect cooking partner
Since December 2025, APEX cutting boards have become an essential part of my kitchen. They’re lightweight, beautiful, and so easy to clean, but what truly matters to me is the peace of mind they give me every single day.
I replaced my old cutting boards for hygienic and health reasons, and I genuinely feel better knowing I’m protecting my family’s wellbeing. As a dietitian and a mom, I’m deeply aware that health starts in the small, everyday moments — even in how we prepare our food. APEX helps me honor that responsibility with confidence.
Cooking for my family now feels safer, more intentional, and more joyful. I wholeheartedly recommend APEX products to anyone who wants to care for their loved ones from the inside out.
December 26, 2025
Unprompted review
Reply from Apex Titanium
Hello Marcela,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Apex Titanium cutting board has lived up to your expectations and that you can appreciate the quality and authenticity of the material.
Your recommendation means a lot to us!
— Apex Titanium
Total scammers
Total scammers. Would not let me cancel or alter my order literally seconds after I submitted the order. Emailed them right away but took them days to reply and said they cannot cancel it as it was a final sale which I was not informed during the ordering process.
February 3, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for sharing your feedback.
Certain purchases are made under final sale terms, and this order fell under those conditions. The final sale terms were made transparent prior to purchase and agreed to at checkout.
As a small, family-run business, we operate significant sales in order to make our products more accessible. However, this does mean that orders placed during final sale periods cannot be changed or cancelled once submitted. Where this applies, the terms are clearly outlined and compliant throughout the purchasing process.
We appreciate you taking the time to share your experience.
— Apex Titanium
I love this pan
I love this pan! It handles everything such as chili and fried eggs.
Metal doesn’t scratch it!
It is so pretty it stays on top of stove….
February 3, 2026
Unprompted review
Reply from Apex Titanium
Hi Kitty,
Your kind feedback brightens our day! We are delighted that you are enjoying your Apex Titanium pan.
It’s wonderful to know our products are making cooking safer, easier, and more enjoyable.
Thank you, and we truly appreciate your support!
— Apex Titanium
I would highly recommend Apex titanium
I would highly recommend Apex titanium. I love my new chopping board. The site was easy to navigate and the ordering process super easy. The board is the perfect size for my needs and peace of mind knowing how easy it is to hygienically clean it.
February 2, 2026
Unprompted review
Reply from Apex Titanium
Hello Sheelagh,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Apex Titanium cutting board has lived up to your expectations and that you can appreciate the quality and authenticity of the material.
Your recommendation means a lot to us!
— Apex Titanium
AVOID AT ALL COSTS.
AVOID. DO NOT BUY FROM APEXIQO. SCAMMERSM
Opened when literally received 3 days ago. Have not removed protective blue film for use which had bits missing where picked at by someone already. The whole thing both sides of cutting board is covered with scratches, many deep. Rubbish quality.item. Scratches without a doubt are ingrained into the board. Causing more germ harbouring surfaces than any other board would, it professes would not. I have not returned it as foolish enough not to have read terms and conditions of no refunds on sale items!! Nor did I checkTP prior to buyiñg, Even if faulty and returned at your own cost and replaced, they can send you a replacement as bad and keep doing so, usually returning same item.. knowing you'll give up. Your costs hike up doing so with no guarantee of a perfectly new unscathed board. As do the lengthy wait times from china, not Japanese A1 quality they advertise item to be. Sharp knives indent board each time. Looks like I have to swallow and lose to these scammers £58. Crooks without a doubt. Everything geared in their favour. They know people are unlikely to return them knowing the expense, and as said they return same item to you. Had this issue with Chinese clothing company a decade ago. I paid through PayPal, i didnt this time, and was offered a minimal amount of cost back not the full amount. This all part of scam..Apexiqo are doing exactly the same thing. I refused the clothing co.and only because of PayPal did I get a full refund but not return costs. Have avoided buying Chinese sites since. Could kick myself after a decade for being caught this way again. Scammers for sure. Don't buy from this site. Read T&C's first & check TrustPilot at all times.
February 2, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for taking the time to share your experience. We’re genuinely sorry that this purchase has left you feeling frustrated and disappointed, and we want to address a few points clearly and honestly.
Our titanium cutting boards are shipped with a protective blue film on both sides. The purpose of this film is to absorb impact and prevent surface contact during transit. Once the film is fully removed from both sides, the titanium surface underneath should be clean and unused. Any marks visible on the film itself are not representative of the condition of the titanium.
Titanium cutting boards are not advertised as scratch-proof. Like all metal cutting surfaces, they will show surface knife marks over time, especially when used with sharp knives. These are cosmetic marks only. Titanium is non-porous, meaning these marks do not harbour bacteria and do not compromise food safety. This property is one of the reasons titanium is widely used in professional and medical environments.
Regarding manufacturing origin, our boards are made from Grade 1 titanium to our specifications and quality standards. We do not recycle or resend used items, and replacements are always shipped as new products. Suggestions that customers are sent the same returned item do not reflect how our fulfilment process operates.
In relation to refunds, sale items being final sale is clearly stated in our terms and conditions, which are linked at checkout. We understand this policy can be disappointing if expectations are not met, but it is applied consistently and transparently.
We’re sorry that this product did not meet your expectations and that the experience has been such a negative one. Our intention has never been to mislead or disadvantage customers, and we do take feedback like this seriously as we continue to improve clarity around product characteristics and policies.
— Apex Titanium
Do not buy from this company
Do not buy from this company. Handle cam off the pan within two weeks. Like others have said, very poor quality.
January 10, 2026
Unprompted review
Reply from Apex Titanium
Hello,
Thank you for sharing your experience. We’re sorry to hear that this has left you disappointed.
We haven’t seen this issue reported previously, and it’s not something we would expect to occur under normal use. That said, we can only investigate and assist once we’re made aware directly.
If you haven’t already, please contact our support team at support@apexiqo.com with a brief description and photos of the issue. This will allow us to review what happened and determine the appropriate next steps.
We take all feedback seriously and appreciate it being brought to our attention.
— Apex Titanium
Respond to reviews but no action
According to my response to the last review I left I need to allow time for your busy period? 2 months? I was asked to provide proof I didn’t receive the pot which I did! No response, no new item no refund? DO NOT PURCHASE FROM THIS COMPANY. They are unprofessional. I provided all the information requested. Chased the delivery of the pots as the set was delivered separately even though it was purchased as a set. Still no further along! Shame on you!
You can follow the string of reviews I have left as proof that my matter is totally disregarded
January 30, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for your review. We’re sorry that this situation has been so frustrating and that it feels unresolved.
We want to clarify that your case has not been disregarded. In order to move this forward, we’ve sent instructions multiple times outlining the information we need to complete our verification and resolve the issue. Unfortunately, that required information hasn’t been received yet, which is why we’ve been unable to take the next step.
Your order was shipped in separate parcels due to logistics, which can happen with multi-item sets. Once we receive the necessary details requested by our support team, we can verify the situation and proceed with a resolution.
We understand how disappointing delays like this can feel, and we’re ready to resolve this as soon as we have what’s needed to do so.
— Apex Titanium
Can't fault the product or service
I bought a 10 and 11inch titanium frying pan and I'm delighted with mine and so is my daughter. The pans are made of very good quality materials and it isn't too heavy. We seasoned our pans first and they are non-stick and cook food perfectly using a low to medium heat as directed. Any residue left on the pan comes off very easily by deglazing the pan after cooking and it literally wipes clean with no scrubbing. I ordered the pans direct from Apex and recieved the order within 10 days. I had email updates informing me of when the items were dispatched and even when they were loaded on the aeroplane and when they had arrived in the uk.
I can't fault the service I have received.
January 12, 2026
Unprompted review
Reply from Apex Titanium
Hi Amanda,
Your kind feedback brightens our day! We are delighted that you are enjoying your Apex Titanium pan.
It’s wonderful to know our products are making cooking safer, easier, and more enjoyable.
Thank you, and we truly appreciate your support!
— Apex Titanium
Easy start to finish 😃
December 22, 2025
Unprompted review
Reply from Apex Titanium
Hi,
Your kind words just made us smile! We’re thrilled to hear that your Apex Titanium kitchenware is making cooking easier and more enjoyable every day.
Thank you for your support!
— Apex Titanium
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.