Ordered pans, knives, chopping boards…. So far : 2 pans and kitchen utensils that were damaged during transit. Items are badly packaged. No order forms inside, no return label just in case.... See more
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Review summary
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Reviews shaping this summary
After two weeks of use, my supposed “certified” Titanium cutting board has cut marks from the chopping I’ve done on it. And I had to use steel wool to get rid of a stain that stuck to my non-stic... See more
Company replied
This company is selling fake titanium pans and lie about returns on their website. Their website looks polished, but they are not delivering the pans they advertise. They are using AI for customer co... See more
Company replied
The company falsley states their trust pilot score. It’s not accurate. They also refuse and returns or refunds. The company is based in china and has horrible to non existent customer service. I p... See more
2.6
Poor
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Do not buy from this company
Do not buy from this company. Handle cam off the pan within two weeks. Like others have said, very poor quality.
January 10, 2026
Unprompted review
Reply from Apex Titanium
Hello,
Thank you for sharing your experience. We’re sorry to hear that this has left you disappointed.
We haven’t seen this issue reported previously, and it’s not something we would expect to occur under normal use. That said, we can only investigate and assist once we’re made aware directly.
If you haven’t already, please contact our support team at support@apexiqo.com with a brief description and photos of the issue. This will allow us to review what happened and determine the appropriate next steps.
We take all feedback seriously and appreciate it being brought to our attention.
— Apex Titanium
Respond to reviews but no action
According to my response to the last review I left I need to allow time for your busy period? 2 months? I was asked to provide proof I didn’t receive the pot which I did! No response, no new item no refund? DO NOT PURCHASE FROM THIS COMPANY. They are unprofessional. I provided all the information requested. Chased the delivery of the pots as the set was delivered separately even though it was purchased as a set. Still no further along! Shame on you!
You can follow the string of reviews I have left as proof that my matter is totally disregarded
January 30, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for your review. We’re sorry that this situation has been so frustrating and that it feels unresolved.
We want to clarify that your case has not been disregarded. In order to move this forward, we’ve sent instructions multiple times outlining the information we need to complete our verification and resolve the issue. Unfortunately, that required information hasn’t been received yet, which is why we’ve been unable to take the next step.
Your order was shipped in separate parcels due to logistics, which can happen with multi-item sets. Once we receive the necessary details requested by our support team, we can verify the situation and proceed with a resolution.
We understand how disappointing delays like this can feel, and we’re ready to resolve this as soon as we have what’s needed to do so.
— Apex Titanium
Can't fault the product or service
I bought a 10 and 11inch titanium frying pan and I'm delighted with mine and so is my daughter. The pans are made of very good quality materials and it isn't too heavy. We seasoned our pans first and they are non-stick and cook food perfectly using a low to medium heat as directed. Any residue left on the pan comes off very easily by deglazing the pan after cooking and it literally wipes clean with no scrubbing. I ordered the pans direct from Apex and recieved the order within 10 days. I had email updates informing me of when the items were dispatched and even when they were loaded on the aeroplane and when they had arrived in the uk.
I can't fault the service I have received.
January 12, 2026
Unprompted review
Reply from Apex Titanium
Hi Amanda,
Your kind feedback brightens our day! We are delighted that you are enjoying your Apex Titanium pan.
It’s wonderful to know our products are making cooking safer, easier, and more enjoyable.
Thank you, and we truly appreciate your support!
— Apex Titanium
Easy start to finish 😃
December 22, 2025
Unprompted review
Reply from Apex Titanium
Hi,
Your kind words just made us smile! We’re thrilled to hear that your Apex Titanium kitchenware is making cooking easier and more enjoyable every day.
Thank you for your support!
— Apex Titanium
Just received the items I ordered and…
Just received the items I ordered and they’re complete rubbish.
STAY AWAY from these products / company. The worst quality items I’ve ever purchased. No hallmarks on anything.
I’ll be binning all and sticking to in store purchases going forward.
Robbie
January 29, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for your review, Robbie. We’re sorry to hear that you’re disappointed with your order.
Our products are made from commercially pure titanium and are not hallmarked, which is standard for this material and clearly different from precious metals like silver or gold. The absence of hallmarks does not indicate poor quality or incorrect material.
That said, we understand that expectations weren’t met, and we regret that this purchase has left you frustrated. If you’re open to it, our support team can review your concerns directly and explain the product specifications in more detail. You can reach us at support@apexiqo.com
— Apex Titanium
Great customer service
January 19, 2026
Unprompted review
Save your money
Save your money, this product is not worthed to buy! Waisted £270 for 2 pans with lids and freebie utensils. They are not special than a regular steeling steel pan. It sticks, it gets darker. You need to master well the temperature to be able to use it without sticking. The pan is pretty sturdy but the lid and utensils are just cheap quality. Save your money! You can achieve the same result with a regular steeling pan.
November 1, 2025
Unprompted review
Reply from Apex Titanium
Hi Larisa,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the pans did not meet your expectations, especially given the investment you made.
Titanium cookware does behave differently from coated or traditional stainless steel pans, and as you’ve noted, it does require more controlled heat management. When used at lower to medium heat and preheated correctly, food should release naturally. That said, we understand this learning curve isn’t what every customer expects, and we appreciate you being candid about your experience.
Regarding discoloration, darkening can occur with high heat or oil residue, but this is cosmetic only and does not affect performance or safety. We do provide cleaning and usage guidance to help prevent this, though we recognise that may not fully align with what you were hoping for from the product.
We’re disappointed to hear your concerns about the lids and utensils, as durability and long-term use are central to our design philosophy. Your feedback has been noted and shared internally, as it helps us continue improving.
While we’re sorry this wasn’t the right fit for you, we do appreciate you giving our products a try and taking the time to leave a detailed review.
— Apex Titanium
Fake-Fake-Fake
After two weeks of use, my supposed “certified” Titanium cutting board has cut marks from the chopping I’ve done on it. And I had to use steel wool to get rid of a stain that stuck to my non-stick “certified” Titanium frypan.
When I wrote Apex about it, I received a vanilla bot-generated AI response that said nothing. I replied with a request to speak with a real human; haven’t heard anything from them.
These guys are frauds.
January 21, 2026
Unprompted review
Reply from Apex Titanium
Hi Robin,
Thank you for leaving your review. We’re sorry this experience has been frustrating, but we’d like to clarify a few points for accuracy and transparency.
We did not ignore your messages or rely only on automated replies. Your initial email received a standard acknowledgement while it was queued, and this was followed by multiple direct replies from a real member of our support team addressing your concerns in detail. At no point was your conversation abandoned.
Regarding the cutting board, titanium cutting boards are not advertised as scratch-proof. Visible knife marks are normal on any metal cutting surface, including titanium. These are surface marks only, do not affect hygiene, and do not indicate that the board is stainless steel or counterfeit. Titanium is non-porous, which is why it remains food-safe even with visible markings.
As for the pan, our cookware is not coated non-stick cookware. Titanium pans behave differently from coated or traditional pans and require controlled heat. Staining or darkening can occur when food is overheated or sugars burn, and using steel wool is not recommended, as it can cause cosmetic abrasion. This does not indicate a defective or fake product.
Your order was placed directly through our official website and supplied with genuine Apex Titanium products. While we understand that titanium cookware is not the right fit for everyone, the claims of fraud and lack of response are not accurate.
We appreciate you taking the time to share your experience, even where we respectfully disagree with the conclusions drawn.
— Apex Titanium
SCAM Company, do not buy from them
This company is selling fake titanium pans and lie about returns on their website. Their website looks polished, but they are not delivering the pans they advertise. They are using AI for customer contact, so sound legit, but they are not. The 5 star reviews are obviously fake. DO NOT BUY from this company, you will be sorry.
January 23, 2026
Unprompted review
Reply from Apex Titanium
Hello Jonathan,
We strongly disagree with this characterisation and want to clarify a few points.
Our pans are made from genuine titanium and are SGS certified. We do not sell fake products. Our return policy is clearly stated and linked at checkout, and we apply it consistently.
We have had multiple back and forth email conversations with you, all handled by real members of our support team. There was no AI involved in those replies.
We also do not fabricate or incentivise reviews. Trustpilot reviews are submitted independently by verified customers.
We’re sorry the product was not right for you, but the claims made here are not accurate.
— Apex Titanium
After waiting over 3 weeks for my…
After waiting over 3 weeks for my titanium chopping board it was delivered in anappalling state very badly damaged almost bent in two totally unusable I wll never use this firm again
January 22, 2026
Unprompted review
Reply from Apex Titanium
Hello Ingrid,
We’re very sorry your original board arrived damaged in transit. After this was reported, a replacement was arranged and our records show the new board has since been successfully delivered.
We appreciate your patience while this was resolved and hope the replacement arrived in proper condition.
— Apex Titanium
Quality
From order to delivery I was kept informed of every step. Friendly and helpful people. The quality of the chopping boards is very good. Knives are not bunting. Very happy with my purchase
January 3, 2026
Unprompted review
Delivery without complications
Delivery without complications !
Quality of the bords don't disappoint!
If you looking a alternative from wood or plastic this is what you need
January 10, 2026
Unprompted review
My many boards over the years have…
My many boards over the years have concerned me that a real cleaning wasn’t obtainable on these surfaces of wood and plastic without harsh chemicals and of course the decay of these materials.
I rarely review but the titanium cutting boards caught my eye on ability to cut and chop without germ concern and gorgeous didn’t hurt. I’ve used them multiple times and very pleased. Bravo Apex. Grateful ❤️
January 7, 2026
Unprompted review
I love my Apex cutting boards and mat
I love my Apex cutting boards and mat. The cutting boards are so thin and gives me extra space in my cabinet, but once you put the mat on the counter with the board, that board doesn't move at all.
January 21, 2026
Unprompted review
Easy to order
Easy to order, kept up to date on delivery, very pleased with the product so easy to keep clean just wash and dry no scrubbing and doesn't retain smells from chopped food
December 31, 2025
Unprompted review
Great Products
I use my Apex Titanium pans and utensils that came with it every day. I love how easy the pans clean up with dish soap and water. The utensils are light, yet sturdy and can go in the dishwasher. I also have a medium cutting board, and purchased three to give as Christmas gifts. I feel confident using Apex Titanium for my health ( no micro plastics or trapped bacteria)
January 20, 2026
Unprompted review
Recent purchase
Bought this board recently.
It has exceeded expectations. No more ghastly cuts in plastic to harbour germs, and so easy to clean.
The board actually feels totally clean and is clearly germ free.
January 2, 2026
Unprompted review
Give yourself a party making food.
Making food with these pans is having fun at the same time.
January 17, 2026
Unprompted review
Wish I got one sooner
This company has produced a product that is so good you wish you had got one sooner. No more dull knives when cutting and knowing that there is no bacteria on the board is such a great feeling. They come in a few sizes so there is one to suit everyone.
January 19, 2026
Unprompted review
Delighted with my new chopping board…
Delighted with my new chopping board seems to be a quality item.
January 19, 2026
Unprompted review
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