Ordered pans, knives, chopping boards…. So far : 2 pans and kitchen utensils that were damaged during transit. Items are badly packaged. No order forms inside, no return label just in case.... See more
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I verified the density measurement that…
I verified the density measurement that others have done and can confirm that the APEX "titanium" cutting board is in fact stainless steel. What a scam.
I am a real user,pan is not good
I am a real user, The pan is Not good, very stick. They posted photos for them to see and they didn't even recognize them. It doesn't match the description of his online industry at all. Ask for a return and a refund, and they refuse❌ for a host of reasons. The product is disappointing and the company is stunning.
Caution if ordered at discount as not return possible
I ordered an 18" x 12" board and received an 8" x 12" board. When I tried to return it they said no, my order was for the smaller board but I know I would not want such a small cutting board. I offered to return the chopping board and exchange for the larger but they said I would have to pay the whole amount for the larger board and they would not credit the amount of the smaller board against this.
On the website it states 100% money back guarantee but apparently as this order was discounted on Instagram, this guarantee does not apply!
I would caution anyone ordering from this website to photograph their order and be prepared for no chance of returning if not happy with order.
This is 100% a scam
This is 100% a scam. The chopping boards that I received are 0.96mm steel (confirmed by volume and weight, below), not 1.8mm titanium as advertised. They are also rough cut/pressed with some visible burring.
I emailed the support line and got no response.
The detail:
I measured the thickness with a digital vernier caliper, and confirm they are around 0.96 mm thick, not the 1.8mm they were advertised as.
The large board is approx 39.1cm x 28cm with a handle cutout of 19cm x 2.5cm so the approx volume is 100.5cm^3.
The board weighs 750g so that gives a measured density of 7.46g/cm^3.
This is approximately the density of steel (7.9g/cm^3), not pure titanium which is 4.51g/cm^3. The board should be about half of the weight if it were 100% titanium.
As a reference, the Winnerwell titanium board is 290 x 180 x 2mm and weighs 470g, which is consistent with pure titanium.
Absolute scam
Absolute scam - avoid at all costs. Wish I read the reviews first. The pan is not as described on the website, not non-stick at all despite them trying to tell you its you at fault for how its used. The 100 day money back guarantee is a scam as they wouldn't accept it despite me sending photos of the issues. I am reporting them for fraud.
Wrong Information, activly misleading, terrible rpoduct idea
The advertising is very misleading, cutting onto a metal surface will imidiately blunt all your knives and is generally a terrible idea, wooden boards when looked after properly are completely fine and do not trap germs. DO NOT BUY THIS SCAM PRODUCT
Nice Christmas gift.good
The items were as advertised. Came on schedule. Bought them as a gift. Gift is for Christmas so cannot comment on how they perform yet. They do appear good quality.
Advertising i receive after purchase is almost daily. Would rather see it say monthly or quarterly. Other than that all s good.
Great quality - easy cleaning!
The boards are very good quality. Need the non slip mat or a wet cloth underneath to ensure no slipping. Also extra care when handling as I imagine they would be pretty lethal if dropped on your foot! I love how much more pleasant it is to cut fish/meat and then straight in the dishwasher. Took a while to arrive but well worth the wait.
I’m absolutely pleased with my order
I’m absolutely pleased with my order. Although a little slow in getting them, they arrived and I just adore how they look in my kitchen. They work well and I am appreciative of the mat.
Had small problem with one of the…
Had small problem with one of the boards damaged in transit customer service very helpful and replaced it straight away so thanks very much
Great chopping boards & first class service
After checking the Trustpilot reviews, I ordered a set of three (s, m, l). They took a while to arrive but were well packaged and had a quality feel. However, I found that one had a couple of sharp burs. Before I contacted their customer service, their sponsored ad popped up and I left a comment. Their customer service immediately reached out, emailing me. I sent photos of the board that had the issues and they apologised and said they’d dispatch a replacement asap. This has arrived today. Things do go wrong and when they do, you hope for good customer service and a timely resolution. Apex’s customer service has been first class. Knowing how they looked after me, and being extremely happy with the products, I have no hesitation in recommending them.

Reply from Apex Titanium
Terrible Products, Terrible Service
I ordered, two titanium pans from Apex at a cost of £153.95. On 6th Sept 2025.
The delivery was very slow and arrived as two separate parcels. The quality of the products was terrible with poorly finished weld points onto which the nuts would hold on the handle, the lid handle were cheaply pressed and the pan offer included a free, utensil set which was made of the cheapest poorly made materials which were so badly made, you could injure yourself on them! Everything about these pans is poor quality, even the packaging materials and fastening nuts look like something you would find in a christmas cracker! And so it begins. I requested a returns address and a full refund. Despite many, many emails, neither have been given. Of course, there is nobody i can speak to about this as communication is strictly only via email! Apex said they will send two replacement pans but i said, i did not want replacements only a full refund. Today, the first of what i assume will be two parcels arrived and SURPRISE! Another cheap, rubbish pan! Who knew eh?
I have sent yet another email to Apex requesting a full refund and am awaiting a reply.
Save yourself a load of trouble, stress and heartache, DO NOT buy from this company. I wish i had read the terrible reviews before ordering these cheap, nasty products. But, you have the chance to read this review first so be warned!!!
Chopping boards
The product was advertised and was on social media. Being in healthcare before I retired, I am aware of cleanliness and hygiene in products coming into contact with food. Apex products seemed to meet the criteria and I needed to find out for myself. Needless to say, I was very satisfied with my purchase and will continue to purchase other products within their portfolio.
Scratches?
I just wondered if it is normal for the cutting surface to be all scratched from the knives? Also, anything eith juice in it goes off the board all over the counter.
Regular updates for delivery
Regular updates for delivery. Love the new boards
Good response time when responding to…
Good response time when responding to the buyer's communications. It was packaged very well. The titanium was pristine once you removed the blue wrap, and I look forward to using it every day.
People need to make sure of the number of items before you click PAY
I do like the boards, however I received my package with out any detail info of the use of the rubber/telflon mate. So How is it best to be USED.??
Kept me updated from order to delivery…
Kept me updated from order to delivery 👍👍
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