Apex Titanium Reviews 

256
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 250 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with product quality, particularly concerning pans not being genuinely non-stick or made of advertised titanium, often finding them flimsy or easily damaged. People frequently encountered problems with their orders, including incomplete deliveries, items arriving late, or not at all. Furthermore, numerous consumers expressed dissatisfaction with the refund process, stating their requests were often refused or difficult to obtain. Conversely, some people were satisfied with the cutting boards, appreciating their hygienic properties, ease of cleaning, and aesthetic appeal. A few reviewers also noted positive experiences with delivery speed and responsive customer service when issues arose, with replacements arriving promptly.

What people talk about most

Product

People report ambiguous experiences with product quality and authenticity. Many customers express... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting significant delays in receiving... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing dissatisfaction because their... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting fast and efficient delivery,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered pans, knives, chopping boards…. So far : 2 pans and kitchen utensils that were damaged during transit. Items are badly packaged. No order forms inside, no return label just in case.... See more

Rated 1 out of 5 stars

After two weeks of use, my supposed “certified” Titanium cutting board has cut marks from the chopping I’ve done on it. And I had to use steel wool to get rid of a stain that stuck to my non-stic... See more

Company replied

Rated 1 out of 5 stars

This company is selling fake titanium pans and lie about returns on their website. Their website looks polished, but they are not delivering the pans they advertise. They are using AI for customer co... See more

Company replied

Rated 1 out of 5 stars

The company falsley states their trust pilot score. It’s not accurate. They also refuse and returns or refunds. The company is based in china and has horrible to non existent customer service. I p... See more



Contact info

2.6

Poor

TrustScore 2.5 out of 5

256 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(256)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am a real user,pan is not good

I am a real user, The pan is Not good, very stick. They posted photos for them to see and they didn't even recognize them. It doesn't match the description of his online industry at all. Ask for a return and a refund, and they refuse❌ for a host of reasons. The product is disappointing and the company is stunning.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Caution if ordered at discount as not return possible

I ordered an 18" x 12" board and received an 8" x 12" board. When I tried to return it they said no, my order was for the smaller board but I know I would not want such a small cutting board. I offered to return the chopping board and exchange for the larger but they said I would have to pay the whole amount for the larger board and they would not credit the amount of the smaller board against this.
On the website it states 100% money back guarantee but apparently as this order was discounted on Instagram, this guarantee does not apply!
I would caution anyone ordering from this website to photograph their order and be prepared for no chance of returning if not happy with order.

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

This is 100% a scam

This is 100% a scam. The chopping boards that I received are 0.96mm steel (confirmed by volume and weight, below), not 1.8mm titanium as advertised. They are also rough cut/pressed with some visible burring.

I emailed the support line and got no response.

The detail:
I measured the thickness with a digital vernier caliper, and confirm they are around 0.96 mm thick, not the 1.8mm they were advertised as.

The large board is approx 39.1cm x 28cm with a handle cutout of 19cm x 2.5cm so the approx volume is 100.5cm^3.

The board weighs 750g so that gives a measured density of 7.46g/cm^3.

This is approximately the density of steel (7.9g/cm^3), not pure titanium which is 4.51g/cm^3. The board should be about half of the weight if it were 100% titanium.

As a reference, the Winnerwell titanium board is 290 x 180 x 2mm and weighs 470g, which is consistent with pure titanium.

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam - avoid at all costs. Wish I read the reviews first. The pan is not as described on the website, not non-stick at all despite them trying to tell you its you at fault for how its used. The 100 day money back guarantee is a scam as they wouldn't accept it despite me sending photos of the issues. I am reporting them for fraud.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Nice Christmas gift.good

The items were as advertised. Came on schedule. Bought them as a gift. Gift is for Christmas so cannot comment on how they perform yet. They do appear good quality.

Advertising i receive after purchase is almost daily. Would rather see it say monthly or quarterly. Other than that all s good.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality - easy cleaning!

The boards are very good quality. Need the non slip mat or a wet cloth underneath to ensure no slipping. Also extra care when handling as I imagine they would be pretty lethal if dropped on your foot! I love how much more pleasant it is to cut fish/meat and then straight in the dishwasher. Took a while to arrive but well worth the wait.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great chopping boards & first class service

After checking the Trustpilot reviews, I ordered a set of three (s, m, l). They took a while to arrive but were well packaged and had a quality feel. However, I found that one had a couple of sharp burs. Before I contacted their customer service, their sponsored ad popped up and I left a comment. Their customer service immediately reached out, emailing me. I sent photos of the board that had the issues and they apologised and said they’d dispatch a replacement asap. This has arrived today. Things do go wrong and when they do, you hope for good customer service and a timely resolution. Apex’s customer service has been first class. Knowing how they looked after me, and being extremely happy with the products, I have no hesitation in recommending them.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

I haven’t received the goods

I haven’t received the goods

November 1, 2025
Unprompted review
Apex Titanium logo

Reply from Apex Titanium

Hi Matt,

If you still haven’t received your parcel, you can email us at support@apexiqo.com and provide the following details:
-Order number
-Full name
-Shipping address

Once we receive your email, we’ll be happy to assist you right away. Thank you!

Apex Titanium Team

Rated 1 out of 5 stars

Terrible Products, Terrible Service

I ordered, two titanium pans from Apex at a cost of £153.95. On 6th Sept 2025.
The delivery was very slow and arrived as two separate parcels. The quality of the products was terrible with poorly finished weld points onto which the nuts would hold on the handle, the lid handle were cheaply pressed and the pan offer included a free, utensil set which was made of the cheapest poorly made materials which were so badly made, you could injure yourself on them! Everything about these pans is poor quality, even the packaging materials and fastening nuts look like something you would find in a christmas cracker! And so it begins. I requested a returns address and a full refund. Despite many, many emails, neither have been given. Of course, there is nobody i can speak to about this as communication is strictly only via email! Apex said they will send two replacement pans but i said, i did not want replacements only a full refund. Today, the first of what i assume will be two parcels arrived and SURPRISE! Another cheap, rubbish pan! Who knew eh?
I have sent yet another email to Apex requesting a full refund and am awaiting a reply.
Save yourself a load of trouble, stress and heartache, DO NOT buy from this company. I wish i had read the terrible reviews before ordering these cheap, nasty products. But, you have the chance to read this review first so be warned!!!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Chopping boards

The product was advertised and was on social media. Being in healthcare before I retired, I am aware of cleanliness and hygiene in products coming into contact with food. Apex products seemed to meet the criteria and I needed to find out for myself. Needless to say, I was very satisfied with my purchase and will continue to purchase other products within their portfolio.

October 30, 2025
Unprompted review
Rated 4 out of 5 stars

Scratches?

I just wondered if it is normal for the cutting surface to be all scratched from the knives? Also, anything eith juice in it goes off the board all over the counter.

October 29, 2025
Unprompted review

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