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A Place Like Home Ltd Reviews 

624
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful locations of the properties, making it incredibly easy to explore local attractions, cultural sites, and access public transportation. People also genuinely appreciate the exceptional team, noting that communication is prompt, friendly, and consistently helpful throughout their entire visit. Some reviewers were not happy with specific property maintenance aspects, mentioning older furnishings, worn-out items, or minor cleaning oversights in certain units. Travelers additionally noted that certain apartments lacked adequate ventilation or air conditioning, which could occasionally become uncomfortable during warmer seasonal weather. Guests also pointed out occasional external noise disruptions from nearby building works or surrounding areas.

What people talk about most

Location

Clients share positive opinions on location, expressing great satisfaction with the central and convenient... See more

Staff

Consumers find staff to be exceptionally helpful, frequently praising the prompt communication and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the well-equipped... See more

Service

Reviewers highlight positive aspects of service, consistently praising the responsive communication and... See more

Quality

Users describe positive interactions with quality, noting that the accommodations are generally comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conveniently located near Public transportation, Restaurants, Pubs, Cafes. Surrounded by Shops and Whole foods market right outside your flat. Ideal for exploring Parks and museums. This property h... See more

Rated 5 out of 5 stars

I found out about this company through a word of mouth some years ago and I've kept coming back to them when in need of a nice place where to stay in central London. The team is super professional... See more

Company replied

Rated 5 out of 5 stars

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are cle... See more

Rated 5 out of 5 stars

Wonderful stay! APLH was very responsive and helpful, starting from my first email inquiry through checkout. The property was as shown online, clean, and comfortable. APLH was communicative and proact... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service
  3. Holiday Apartment Rental
  4. Holiday Home
  5. Self-Catering Accommodation
  6. Vacation Home Rental Agency

Written by the company

Over 30 years of bespoke short-term rental services in Central London. Developed with a vision to offer the perfect alternative to a hotel, A Place Like Home has become the special link that connects people around the world with high quality properties in the heart of the Capital. We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle. A Place Like Home is run by a small but dedicated team of staff that ensures a personal touch in everything we do. Our goal is to ensure our guests create beautiful London memories from the moment they step into their new homes until the day they hand back the keys.

High quality holiday apartments in prime areas of Central London.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.
Since inception in 1990, this niche and specialist boutique offers the well-off traveller choice from the 200 luxury apartments and houses in top London locations such as Kensington, Chelsea, Knightsbridge, Notting Hill, Belgravia and Holland Park. All are close to either the museums, art galleries or endless places of interest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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4.7

All reviews

(624)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Personal service, lovely apartments

We love the personal service, and the apartments have all been lovely, in great neighborhoods and with everything we need. APLH has always been very quick to respond to our questions, and have corrected the (very few!) issues we've had very quickly. We also appreciate that they arrange transportation from the airport when we need it, or have someone meet us when we come from the train / taxi. We've been using APLH for years, and will continue to do so!

January 4, 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you Kathy! Your continued loyalty means the world to us and we are so pleased every stay has delivered. We look forward to welcoming you back for many more visits!

The A Place Like Home Team

Rated 5 out of 5 stars

A Place Like Home has great options for London holiday homes

Nick at A Place Like Home did a fantastic job finding us the perfect spot for our Christmas 2025 holiday, organizing arrival and departure airport transfers and mid-stay cleaning (we were there for a while, appreciate the linen change, etc). Friendly, helpful, patient and the flat was a good balance of price/amenities/location. (Sometimes holiday home selection feels like: we want nice/affordable/close to transportation but can only have two of these in any particular rental. Which is totally fine. Pick your priorities! But that's a great thing about APLH, these seem to have a good range of properties to choose from on the wants/needs spectrum, from simple to luxury - again, pick your priorities!). Anyway, thank you Nick and crew, for a great stay in London!

December 19, 2025
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you Amber! We are so pleased Nick and the team made your Christmas stay in London a memorable one. Your kind words about the balance of price, amenities and location mean a great deal. We hope to see you again!

The A Place Like Home Team

Rated 5 out of 5 stars

clean and reliable accommodation

my stay at 5 sunningdale gardens was excellent. the flat was clean, well-maintained, and as described. communication was easy, and nick and katya were very helpful. i’d definitely book again.

December 2, 2025
Rated 3 out of 5 stars

Dover Street review

Check in was fine, the apartment as described. Some of the kitchen cupboards were not very clean, and some of the pans really need to be replaced!! We tried to contact the person responsible for the flat a few times because we were cold; however, we did not get an answer from him. We then contacted Victor, of whom we had an email address, and he answered straight away. The living room was quite cool and could apparently not get any warmer - we were in London during a particularly cold time, though. There were building works going on in two downstairs apartments, and the noise from that was very loud at times (loud banging that went on and on). But the apartment is spacious and feels cosy.

November 22, 2025
Rated 4 out of 5 stars

Market Mews, Mayfair

We really liked the location of the apartment in Mayfair. The space was well appointed and had everything we needed. You were very responsive in sending out someone right away to sort out the heat and internet issue we had.

November 16, 2025
Rated 5 out of 5 stars

Responsive & Reliable

I have stayed at A Place Like Home rentals a number of times. Being met by a greeter to take you through the home and show you everything is incredibly helpful. So much better than staying at an Airbnb. When we did have an issue, their response was immediate.

The flats are always clean and well maintained. Exactly like described and in lovely neighborhoods. I always use A Place Like Home when I travel to London.

October 31, 2025
Rated 5 out of 5 stars

Personal contact

Personal contact. We had a temporary accommodation provided when our selected apartment was not available.

Quality of the facility and the flexibility of APLH to accommodate additional people.

October 27, 2025
Rated 4 out of 5 stars

The location was perfect

The location was perfect, close to Sloane Square, King’s Road and Pamlico Road.
The apartment itself was clean and for London relatively quiet.
It is a basement, so no view. It is very warm. We were there in Autumn, we turned off all heating and on hot days it was a bit uncomfortable. However on cold days it was cosy.
I think a couple of portable air conditioners would be essential in Summer.

October 22, 2025
Rated 5 out of 5 stars

Great apartment in London close to Victoria Station

Nick and Victor were very easy to contact and answered questions promptly. The instructions to get in the flat, the meetup to get keys and instructions, and the check out process were clear. We were allowed to check in early since no one was checking in on the day we arrived at Heathrow. That was a life saver as we were very tired from the flights. The apartment was in a very convenient and safe area new Victoria Station. We walked to many places from there as well as used the tube and ubers. When the coffee pot quit working, they replaced it promptly. It was comfortable and had ample room for four of us. Thanks to Nick and Victor.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Always book our London stays through…

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are clean and comfortable.
So easy to communicate with. Wouldn’t consider using any other services to reserve a London stay. Five stars! Thank you Nick and company.

October 8, 2025
Rated 5 out of 5 stars

Perfect

My clients loved this home. The location. The true London feel. All of it.

October 7, 2025
Rated 5 out of 5 stars

Saved Our Vacation — Excellent Service and Stay!r…

After our original booking on another platform was canceled just two weeks before our vacation, A Place Like Home came to the rescue and offered us two lovely apartments. Communication with Nick was excellent throughout, and Carol, the apartment greeter, was very welcoming and helpful. Everything went smoothly, and we had a truly enjoyable stay in London. Highly recommended!

October 12, 2025
Rated 5 out of 5 stars

A good APLH experience

All communication with Nick was responsive and helpful in the leadup to the visit to London. The pictures of the flat were true to the reality which was appreciated. We were met on time at the flat on our arrival and given a run through of everything. We needed to contact APLH midway through our stay and they were responsive and helpful.
The flat was located really well and was perfect for our needs

August 24, 2025

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