AstroPay Reviews 9,587

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user experience as positive, describing it as very fast, immediate, super quick, and simple. Many people are satisfied with the efficiency and ease of use, making their interactions pleasant and productive. However, some customers also noted significant issues with payment processing, customer service, response times, and refunds. There were reports of payment processing issues, delays in transactions, and account access problems. Reviewers were dissatisfied with the customer service, citing slow responses, robotic replies, and a lack of clear answers or resolutions, particularly concerning refund processing difficulties.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many customers report significant issues with funds being... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing very poor support, unacceptable... See more

Response time

Consumers consistently express dissatisfaction with response times. Many report receiving generic, robotic,... See more

Refund

Reviewers highlight negative aspects of refund. Many customers express significant frustration and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, including loyal users... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied, everything is very fast and immediate. I always send remittances in various currencies and they are all delivered instantly. I always recommend them!

Company replied


Company details

  1. Financial Institution

About AstroPay

Written by the company

AstroPay is the global wallet for creators, travelers, freelancers, entepreneurs, adventurers, fans... you name it!
Manage your money globally with ease and confidence. Hold, send, and spend in 50+ currencies.

visit-Astro-Pay-TP

Contact info

Our Support team is here for you.

We will assist you with anything you need, whenever you need.

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

Easy to use!

September 5, 2024
AstroPay logo

Reply from AstroPay

Hello Pedro,

Thank you for sharing your pleasant experience with us.

Best regards,
AstroPay Support Team

Rated 4 out of 5 stars

Great benefits

I like the wallet so far. I've had some issues with the virtual card but the benefits overshadow the cons. Overall great.

September 11, 2024
AstroPay logo

Reply from AstroPay

Hello Sara,

Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Es perfecto

Es perfecto

September 11, 2024
AstroPay logo

Reply from AstroPay

Hola, Joel.

¡Nos alegra mucho leer tu reseña positiva en Trustpilot! Saber que estás contento con AstroPay hace que todo nuestro esfuerzo valga la pena. Estamos comprometidos a mantener este nivel de servicio y a superar tus expectativas.

Un cordial saludo,
Equipo de soporte de AstroPay

Rated 5 out of 5 stars

Fácil de usar

Fácil de usar

September 11, 2024
AstroPay logo

Reply from AstroPay

Hola, Martin.

Estamos muy contentos de leer tu reseña positiva en Trustpilot. Saber que está satisfecho con AstroPay hace que todo nuestro duro trabajo merezca la pena. Nos comprometemos a mantener este nivel de servicio y a superar sus expectativas.

Si tiene alguna sugerencia o necesita ayuda en el futuro, no dude en ponerse en contacto con nosotros. Le agradecemos su apoyo.

Un cordial saludo,

Equipo de soporte AstroPay

Rated 5 out of 5 stars

De 10 la App.

September 11, 2024
AstroPay logo

Reply from AstroPay

Hola, Danilo.

Estamos muy contentos de leer tu reseña positiva en Trustpilot. Saber que está satisfecho con AstroPay hace que todo nuestro duro trabajo merezca la pena. Nos comprometemos a mantener este nivel de servicio y a superar sus expectativas.

Si tiene alguna sugerencia o necesita ayuda en el futuro, no dude en ponerse en contacto con nosotros. Le agradecemos su apoyo.

Un cordial saludo,

Equipo de soporte AstroPay

Rated 5 out of 5 stars

La mejor billetera virtual

Única billetera que te genera interes en cualquier moneda.

September 11, 2024
AstroPay logo

Reply from AstroPay

Hola, Matias.

Gracias por su fantástica reseña. Estamos encantados de saber que tuviste una gran experiencia con AstroPay. Sus amables palabras nos animan a esforzarnos por alcanzar la excelencia en todo lo que hacemos.


Un cordial saludo,

Equipo de soporte de AstroPay

Rated 5 out of 5 stars

Highly recommended

It’s really simple to use, the App navigates quite easily and we can trasfer money to another account very quickly. Excelente customer service!

September 4, 2024
AstroPay logo

Reply from AstroPay

Hello Mariela,

Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Facil de utilizar

Facil de utilizar, amigable

September 4, 2024
AstroPay logo

Reply from AstroPay

Hola Luis,

¡Gracias por tu fantástica reseña!

Atentamente,
Equipo de soporte de AstroPay

Rated 5 out of 5 stars

Its great and simple.

Its great and simple.

Also great discounts

September 11, 2024
AstroPay logo

Reply from AstroPay

Hello Octavio,

Thank you for sharing your pleasant experience with us.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Great resolution time

I had a problem with a withdrawal and when I reached out the support team the issue was solved ASAP

September 11, 2024
AstroPay logo

Reply from AstroPay

Hello Juan,

Thank you for sharing your pleasant experience with us.

Best regards,
Astropay Support Team

Rated 5 out of 5 stars

Gold app

Gold app, very fast and need to get more products.

September 11, 2024
AstroPay logo

Reply from AstroPay

Hello, Alejandra,

Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.

If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars
AstroPay logo

Reply from AstroPay

Hello Enzo,

Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Excellent aplication

September 10, 2024
AstroPay logo

Reply from AstroPay

Hello, Fernando.

We truly appreciate your wonderful review! It’s great to hear that you had a positive experience with AstroPay. Your feedback inspires us to keep aiming for the highest standards in everything we do.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

It has been working without delays…

It has been working without delays lately so I give it a 5 stars

September 11, 2024
AstroPay logo

Reply from AstroPay

Hello, Adriana.

Thank you for your fantastic review! We’re so pleased to know that you had a great experience with AstroPay. Your kind words motivate us to continue striving for excellence in all that we do.

Best regards,
AstroPay Support Team

Rated 4 out of 5 stars

QR payment has failed but money gone (afraid but...)

A QR payment has failed but money never returns, they still researching about that but more than a week ago.

After a customer support contact to me and he shows how to solve it

September 6, 2024
AstroPay logo

Reply from AstroPay



Hola Daniel,

Gracias por tomarse el tiempo de compartir su experiencia positiva con AstroPay. Estamos encantados de saber que está satisfecho con nuestros servicios. Sus comentarios nos motivan a seguir mejorando y ofreciendo la mejor experiencia a nuestros usuarios.

Si tiene alguna sugerencia o necesita ayuda en el futuro, no dude en ponerse en contacto con nosotros. Le agradecemos su apoyo.

Saludos cordiales,
Equipo de Soporte AstroPay

Rated 4 out of 5 stars

It’s a great app for my daily use

It’s a great app for my daily use on buying and paying services.
I love the Astro points to swap for prizes!

September 11, 2024
AstroPay logo

Reply from AstroPay

Hello, Kevin.

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with AstroPay. Your feedback inspires us to keep aiming for excellence in all that we do.

If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to support you!

Best regards,
AstroPay Support Team

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