AppFolio Property Manager Reviews 761

TrustScore 2.5 out of 5

2.4

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it almost impossible to reach a human representative and experiencing significant delays in getting issues resolved. Customers also reported various payment processing issues, including billing discrepancies and difficulties with processing fees, as well as problems with setting up or modifying automatic payments. The service was often described as rigid and unsupportive, with users struggling to make basic edits or adjustments within the software. Some people were satisfied with the software itself, describing it as user-friendly and effective for managing properties, with some even praising the mobile application. However, even these users often acknowledged the severe lack of support when problems arose.

What people talk about most

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as non-existent or... See more

Application

Users describe ambiguous interactions with the app. Some reviewers praise it as amazing software,... See more

Service

Customers expressed significant disappointment with the service. Many reviewers found the customer service to... See more

User experience

Consumers find the user experience to be ambiguous. While some reviewers praise the software as... See more

Payment

Reviewers mention negative feedback about payment. Many customers report issues with hidden or unexpected... See more

Based on these reviews

Rated 2 out of 5 stars

AppFolio software is wonderful, needs a few tweaks that other programs have, but usable. Customer service is the absolute worst out of any property management software I have used to date. QuickBook... See more

Rated 2 out of 5 stars

Everybody in PM says appfolio number 1, not for me, I try to get support from these guys, they don't respond. Im too small time I guess. Booooo

Rated 3 out of 5 stars

The software itself is user friendly and works well. However, the fact that this company has no customer service people you can speak to, and you have to wait days to get someone to call you back, thi... See more


Company details

  1. Property Management Company

Written by the company

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.

Modernize your business with one powerful property management solution

Written by the company

Finally, property management software that gives you the clarity to focus on what matters most. Intuitively designed to delight your residents and staff. Smartly automated so you have the time to run your business and scale your vision.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

761 reviews

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Replied to 9% of negative reviews

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Rated 5 out of 5 stars

We loved it!!

The location this year was great - my team was able to fly out early and enjoy the weekend in sunny San Diego so it was great for team building. The classes were very informative, even the classes that were not what I expected, I was still able to take away a few key points. This was my 3rd time going and it was definitely the best!

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great Conference

I enjoyed the conference - was unsure if I would like the new venue as I LOVE Santa Barbara- I really enjoyed San Diego - loved the entertainment Boyz to Men- food there was awesome.
The only negative I have to say is that I enjoyed the food at the conference in Santa Barbara much more then the Marriott's.
Also I enjoyued the format this year and classes. My third conference and Hope to be at the next one.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

I really enjoyed myself at the FUTURE…

I really enjoyed myself at the FUTURE conference. The hotel conference center was adequate for the size of the conference. I learned a lot during the breakout sessions. I think many of the sessions I attended could have been longer. All the staff at the events were friendly and helpful. The catered food was surprisingly good as well.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Brighter Future

I did have a Great Experience I love the Speakers, I love to hear the President and Ceo of Appfolio speak and give us insight on what the FUTIRE holds for everyone. I like to know that they know what's going on and they help to guide the company. This was my 2nd year and Appfolio does a wonderful job. The ENERGY and the POSITIVE OUTLOOK FOR THE FUTURE IS EVERYWHERE WHEN I WAS AT THE CONFERENCE.
I would like to Thank Everyone for such a Super Job and Please Thank the Team that designed and put the conference together, Fabulous, just Fabulous.
There is one more think I would like to state I wish there were more one on one trainings that didn't cost, we are a small company and that's one thing that is an added expense for us, I am a hands on person and there were things that I needed to see done so that I could be more efficient at my job, I know that Appfolio has a lot of expense so this is away to coop some funds back so we can have these functions but maybe there's a way. Like the first 50 or 100 people that sign up for the conference get 1 free one on one training session.

Thank You

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Appfolio FUTURE A+++

I recently attended the Appfolio FUTURE Conference , and it exceeded all my expectations! From the moment I arrived, the atmosphere was vibrant and welcoming. The organizing team did an outstanding job in curating a diverse lineup of speakers who brought fresh perspectives and innovative ideas to the table.

The keynote addresses were particularly inspiring, with thought leaders sharing their insights on current trends and future challenges in our field. Each session was well-structured, allowing for meaningful discussions and plenty of opportunities for Q&A.

Networking was a highlight for me. I met so many passionate individuals, and the intentional design of networking events made it easy to connect with fellow attendees. The workshops offered practical skills and tools that I can implement immediately in my work.

Overall, the Appfolio FUTURE Conference was a fantastic opportunity for professional growth and collaboration. I left feeling motivated and equipped with new knowledge and connections. I can’t wait to attend again next year! Highly recommend it to anyone looking to expand their horizons in Property Management Software.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Future Conference Review

Google Review for AppFolio Property Management

⭐⭐⭐⭐⭐

“I recently had the pleasure of attending the AppFolio Greater Future conference in San Diego 2024, and it truly exceeded my expectations. The conference was incredibly well-organized, featuring insightful sessions and networking opportunities that catered perfectly to property management professionals. The team at AppFolio demonstrated top-notch customer service throughout the event, always ready to answer questions, provide guidance, and make sure every attendee felt supported and valued.

Their commitment to innovation was clear in every presentation, and I left with new tools, strategies, and a renewed sense of excitement for the future of property management. Highly recommend AppFolio for anyone in the industry looking for both a powerful platform and a partner who truly cares about their clients’ success!

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Best Appfolio conference yet!

We have been with Appfolio since 2013. We have seen the product grow and change with the technology as well as the customers input of needs. I respect that Appfolio listens and provides what their customers want and need.
\
We have attended the conference in the past up until COVID. This one was by far the best one ever.

The breakout sessions were more that just the software enhancements, but what was going on in the industry as well. There were so many to choose from. Wish I could have attended more of them. I think you could extended the conference by 1 day and repeat the sessions so we could attend more sessions.

The stack partners being available to talk to was great. One we were passing on, we have changed our mind about since talking with them.

The hotel was able to accommodate better because of the larger venue. Easier to get flights to San Diego than Santa Barbara.

The food and entertainment was A+. Just wondering how your going to top Boyz II Men concert?

See you all there in 2025!

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Valuable Insights and Connections

My office is a fast-growing business, and we were thrilled to connect with professionals from across the industry at the Appfolio Future 2024 event. Engaging with peers from different regions provided a valuable opportunity to exchange best practices and gain insights to drive our continued growth.

October 29, 2024
Unprompted review
Rated 4 out of 5 stars

My opinions Only!

The conference was held in a great city. Having Boyz II Men play was an exceptional bonus; however, I feel $300 for a guest to attend was quite a lot to ask for what you got.
For several of the rooms, there wasn't enough seating for everyone, which I guess is a good problem to have. Others and I were freezing in most of the training sessions to a point where it was hard to concentrate. I understand the reason behind it being cool, but it was way too cold!
The information was good but would absolutely love to hear some training on commercial buildings and not everything geared towards residential only.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Better courses this year!

I was very excited when I learned that the conference was at a new venue. The last few conferences had been a bit of a disappointment, because every session was an upsell unlike years past when I would come away with real actionable knowledge that I could put to work for my team. This year, I was very pleased with the course offerings and felt energized afterward. The array of different speakers from different backgrounds and organizationa was great! I'm very much looking forward to next year. Not sure how you're going to outdo Boyz II Men though.

October 29, 2024
Unprompted review
Rated 4 out of 5 stars

Ready for 2025!

The venue was top notch. It offered tons of space, entertainment and walkability to things. The conference itself was very well planned and spread out. The sessions, vendors and expo were great. Looks of people to help answer questions. Only constructive feedback were several of sessions were standing room only and others had a ton of open seats, not sure how to better gauge that for next year. Food, beverages, breaks and entertainment were all great. Lots of time to brainstorm and talk with other Appfolio users. Looking forward to next year.

October 28, 2024
Unprompted review
Rated 4 out of 5 stars

Enjoyed the conference

Enjoyed the conference, but so much was crammed into a day and half that it was difficult to get time to meet with vendors or talk with an AppFolio guru. Really loved the keynote speakers!
Would also love to see more food choices. I personally don't eat pork and that was the majority of the options at the after party.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great Support…

Felt engaging and it was nice to talk to AppFolio reps in person! Learned a lot from vendors as well.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

This was my first Appfolio conference

This was my first Appfolio conference. While I knew that it would be a great experience, I had no idea just how amazing. I felt like everything was well thought of, and considered and that made an ideal conference for newbies like me, and the others in my group who have attended more than once. The app was easy to navigate and add courses. Well Done!

October 28, 2024
Unprompted review

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