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TrustScore 3 out of 5

3.2

Computer and Accessories Store
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Company details

  1. Computer and Accessories Store
  2. also in
  3. Cell Phone Store
  4. Computer Service
  5. Computer Store
  6. Electronics Store

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

1 review in the last 12 months

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Rated 1 out of 5 stars

Extremely poor experience that repeats itself every year during the new iPhone launch!

Extremely poor experience that repeats itself every year during the new iPhone launch!

Pre-orders are announced to open strictly at 4:00 PM, but both the website and app crash completely. Their typical excuse is "high site traffic and heavy demand," but this is entirely unacceptable for a company of Apple's scale. I’m forced to wait and constantly retry from multiple devices—switching between the app and the site—for 7 to 14 minutes just to get through.

By the time the system finally loads, you're shocked to see delivery dates pushed back by 2 to 3 weeks solely because of their system delays. To make matters worse, once you reach checkout, every single payment method fails: Apple Pay gets rejected, credit cards get rejected, and even selecting the option for in-store pickup fails to process!

Every step of the process is broken and full of errors. Honestly, a terrible and frustrating online store experience.

September 12, 2026
Unprompted review
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