Never use. closing down so be wary as if anything is wrong with your order you won’t get your money back and they are clearing out stock so it means you don’t get what you ordered. As you c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service and product! Ordered via website, whole ordering process very simple & straightforward. Console table arrived exactly when advised it would, very well packaged. Very good quality a... See more
Wow! I now have quite a 'collection' of Apple crates, hugging my 45rpm and 33.1/3rpm collection and protecting them, they are soooo much better than plastic alternatives, "lovingly made" is right, eac... See more
Great communication and service. We did however receive far too many emails from evri with regard to the dispatch of the items. This was somewhat tiresome but can't fault Applecrates.co.uk at all.
Company details
Information provided by various external sources
All wooden crates at Apple Crates UK are lovingly and individually handmade offering truly the best of both worlds with the rustic look and feel of vintage wooden apple crates
Contact info
United Kingdom
- applecrates.co.uk
Never use
Never use. closing down so be wary as if anything is wrong with your order you won’t get your money back and they are clearing out stock so it means you don’t get what you ordered.
As you can see from the ranting message from the supplier, below, they blamed us when they supplied the wrong product in the first place. They admitted this was the last one they had in stock that they effectively got rid of to us and were shutting down and wouldn’t make any more ! So clearly it was a scam to get rid of their stock that we couldn’t have foreseen.
It’s almost funny they write I was scamming them when I’m the one that’s 100gbp out of pocket with no product - when they have my 100gbp and the product!
Good luck you have the response from them below !
May 7, 2025
Unprompted review
Reply from Apple Crates UK
The first point of contact we received from you was an email that was mistakenly sent to us by you complaining about a different product that you had received from a different company, we should have known then how this was going to go!
You ordered a handmade to order, made to measure product from us which was supplied EXACTLY as ordered but you felt that we had supplied the wrong colour. We actually had supplied the correct colour and we do not normally accept returns on made to order items but as we (correctly) thought that you were going to be the type od person to complain and as we are nice people, we thought that the easy option would be to just accept the return and to resell the table, so against my better judgement, we offered to allow you to return it and gave very explicit instructions on how to package it and which courier to use so that it did not get damaged on the return to us journey. Unfortunately you decided to completely ignore the packing instructions and choice of courier and as a result the item came back to us badly damaged and in an unsaleable condition so we were unable to offer you a full refund, we sent you a video of us opening the parcel (because we could hear it rattling around unprotected inside the box) and several photos of the damage to show how YOUR lack of packaging had resulted in the item getting so badly damaged. We also offered to help you make a claim against your chosen courier even though we knew it wasn't their fault but you declined and instead, decided that it was somehow our fault that YOU didn't follow instructions and that for some reason we should have to pay for YOUR mistakes and threatened to leave us a bad review.
You are correct, we are closing the business, partly because we are fed up of customers like you not taking responsibility for their own actions and taking advantage of small businesses and threatening to leave bad reviews if you don't get your own way.
Advertisement
Speedy contact from a customer service…
Speedy contact from a customer service advisor double checking my requirements as I had incorrectly filled in my request , followed by a rapid turnaround to completion.
Great quality products , exactly what I wanted .
March 27, 2025
Could have at least used all finish ply…
Could have at least used all finish ply poor quality
March 17, 2025
Great service
Great service, great communication and a great price. Really chuffed with my purchase and the bespoke work done to it.
February 3, 2025
Great communication and service
Great communication and service. We did however receive far too many emails from evri with regard to the dispatch of the items. This was somewhat tiresome but can't fault Applecrates.co.uk at all.
January 30, 2025
Advertisement
Shoe rack
Great service from order to delivery very quick. . Second shoe rack I have bought says it all!!
January 28, 2025
Very impressive service from a company…
Very impressive service from a company we have used for many used, highly recommended.
January 27, 2025
The vendor responded quickly
The vendor responded quickly and provided additional support when a larger table top was required.
January 24, 2025
Advertisement
Really happy with our daughters…
Really happy with our daughters Christmas Eve crate! Quality is excellent, as is the printing. Delivery was quick and was well packed. Have shown to friends who also plan on ordering one - will be used for years to come!
December 16, 2024
The crate arrived damaged
The crate arrived damaged, and the engraving was barely visible!
January 4, 2025
Unprompted review
Reply from Apple Crates UK
Hi Matilda, I think that you may have left this on our page by mistake as we have not engraved crates for over 5 years and we have no record of an order from you. I would be grateful if you could please remove it from our page and move it to where you purchased from. Thanks.
Christmas Eve Box
I purchased two Christmas Eve boxes and they were so beautifully made. A nice finish to the wood and the lettering on the front was great and won’t be easily removed too! Really happy with my purchase!
December 16, 2024
Good and simple design that works
Easy to order and delivered quickly - the shoe racks are well designed and we’re using them every day - we’ll definitely be getting some more too
December 16, 2024
Advertisement
Stylish Storage
I have many applecrates around the house and they are a stylish storage solution
November 7, 2024
Nice quality and bespoke as requested
Nice quality. Bespoke made with less shelves at no extra cost. Delivery was quick
November 27, 2024
Brilliant company
Brilliant company. The quality of the crate was exceptional. The communication was very professional and the company went over and above to make sure the crate arrived on time (I left it very late to order)
November 25, 2024
Excellent company
Could not recommend this company enough. Communication was excellent and the crate is beautiful and well made. I had left it a little late to order and everything was done by the company to ensure I had the crate for 1st December. I really cannot fault them.
November 28, 2024
Unprompted review
Advertisement
Personalised Crate looks fab
Personalised Crate looks fab.
Great / fast communication when I had a query.
Would highly recommend ⭐️
October 21, 2024
Gorgeous December Box
Great crate to fill with special presents for a December Gift Box for my two special grandchildren. 🎅🏼♥️
October 18, 2024
lovely product for a good price
lovely product for a good price. Arrived promptly and the company were happy to modify the size of the cubby holes to my specifications.
October 18, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.