Appliance Centre Reviews 

5,938
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the efficiency and helpfulness of the staff, who are often described as courteous and knowledgeable. Many people appreciate the competitive pricing and the wide selection of products. The delivery service consistently receives positive feedback for its promptness, clear communication, and the care taken by friendly drivers, often offering free delivery and flexible scheduling. However, some customers also noted occasional issues with delivery, including unexpected delays, changed dates without notification, or items not arriving as scheduled. A few other people also felt that delivery drivers sometimes did not provide the expected level of service, such as refusing to move appliances beyond the entrance or not unpacking items. Additionally, some reviewers experienced problems with third-party delivery companies, leading to complications.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting promptness, clear... See more

Service

People report positive experiences with service, often highlighting professionalism, efficiency, and... See more

Product

Reviewers mention positive feedback about product, highlighting the quality and competitive pricing of the... See more

Price

Reviewers highlight positive aspects of price, consistently finding them competitive and excellent compared... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,938)

375 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From beginning to end

From beginning to end, the staff were courteous, helpful and efficient; they returned calls, as promised, and the ordered goods were delivered promptly. The delivery staff were helpful and considerate, and the whole experience was painless from beginning to end. I would highly recommend Appliance Centre.

July 15, 2026
Rated 1 out of 5 stars

I have only received part of my order

I have only received part of my order. You 'lost' my oven and it will now be a week late, and I will have to pay an electrician to come back and fit it.
APALLING COMMUNICATION.Stop e mailing and 'phone people.

July 16, 2026
Appliance Centre logo

Reply from Appliance Centre

Afternoon Mr Clare

Many thanks for your TrustPilot review. Any & all feedback is much appreciated & helps us improve the services that we provide.

We apologise for the challenges experienced surrounding the supply of your oven. This is an exceptionally rare case & our delivery partner is exceptionally reliable.

We apologies for any & all inconvenience caused.

kind regards

Appliance Centre Customer Support Team

Rated 2 out of 5 stars

Late Delivery

I ordered a BBQ on 7 June for delivery on 17 June. It failed to arrive. A week later I was told they would have it on 25 June. I was hoping it would get to me a day or 2 later, but it took a further week, finally arriving on 1 July. I had BBQ parties planned that had to be cancelled.
I wish the could have been honest with the original delivery date, so I could have ordered it elsewhere.

July 1, 2026
Unprompted review
Appliance Centre logo

Reply from Appliance Centre

Afternoon Mr Cashin

Many thanks for your TrustPilot review. Any & all feedback is much appreciated & helps us improve the services that we provide.

Having taken some time to review your order we can see that an email notification was sent to you within 24 hours of your order being placed to notify you of an approx delay in delivery. As & when this scenario appears we try & be as transparent as possible so as to avoid any issues further down the ordering process. We can only advise the availability provided by our suppliers & soemtimes that falls short of expectation.

We apologies for any & all inconvenience caused.

kind regards

Appliance Centre Customer Support Team

Rated 1 out of 5 stars

told could both suplly and fit- not…

told could both suplly and fit- not true. Told needed one length legs- not true. Told needed catalytic linings- not true alreday in. Asked for replacement / returned- have heard nothing for nearly a month. Oven very slow to heat and then slow cooking- all for £4k. Oh good

July 15, 2026
Unprompted review
Rated 3 out of 5 stars

An anticlimax

Given a 4 hour window for delivering beginning with 7 am and came considerably later. Monosyllabic deliverers who could not get out of the door too quickly. The dishwasher isn’t as good as our previous one since it cannot accommodate stem ware.

July 2, 2026
Rated 5 out of 5 stars

I was thrilled to track down an all gas…

I was thrilled to track down an all gas Rangemaster Pro in Cranberry with this company. Purchasing was straight forward and I was contacted quickly to arrange free delivery. Delivery service was excellent - the drivers took care to ensure my cooker was delivered safely.

July 2, 2026
Rated 5 out of 5 stars

Very good website

Very good website, excellent customer service, fast and uncomplicated delivery.
Will use appliance centre again and can recommend it 100%

July 3, 2026
Rated 1 out of 5 stars

Missing parts and emails not being responded too

Oven arrived a day later than confirmed delivery, LPG kit was not sent, even checked with the delivery men and they said it was in the oven. Called and they sent the LPG kit out. Booked the the gas engineer once the LPG kit arrived only for him to find there was parts missing. They then sent me 2 LPG kits out. This has cost me money for extra call-outs to install the LPG kit. I have emailed them twice with this complaint and over a week later I still have not had a response.

June 15, 2026
Rated 5 out of 5 stars

Great

Great!! Very happy from ordering to delivery and product was perfect 👌🏻

June 30, 2026
Rated 4 out of 5 stars

Liebherr Fridge

Good. price, easy to order, delivered within days, arrived in scheduled time slot, took care to deliver into kitchen.

July 8, 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review and we appreciate your feedback

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