Appliance Centre Reviews 

5,945
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff members who provide thorough assistance and guidance during appliance purchases, making the entire buying process smooth and pleasant. Many people also appreciate the highly competitive prices across a wide range of products, alongside efficient delivery services that ensure items arrive safely and on schedule. However, some customers also noted frustrating issues with delivery delays, unexpected schedule changes, and poor coordination regarding arrival times. A few reviewers experienced additional difficulties with third-party couriers, missing components, or receiving damaged packaging that impacted their overall satisfaction.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication,... See more

Product

Customers had positive experiences with product, often highlighting the fantastic quality and great prices.... See more

Price

Consumers find prices to be remarkably competitive, often noting they secured the best deal compared to other... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We initially called into the centre and Andrew explained the difference between appliances & makes. He sent us some links so we could do some research. We reached out and asked a few questions and... See more

Rated 5 out of 5 stars

Very happy with the company Appliance Centre. Fulfilled my order and very helpful when there was a website glitch. Their delivery partner Furdeco were OK. They did a good job of destroying my Agapanth... See more

Rated 5 out of 5 stars

I have always bought my white kitchen goods from appliance center and I have never yet been let down … really friendly staff .. fantastic goods and very efficient quick delivery . Thankyou once again... See more

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,945)

382 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was thrilled to track down an all gas…

I was thrilled to track down an all gas Rangemaster Pro in Cranberry with this company. Purchasing was straight forward and I was contacted quickly to arrange free delivery. Delivery service was excellent - the drivers took care to ensure my cooker was delivered safely.

July 2, 2026
Rated 5 out of 5 stars

Very good website

Very good website, excellent customer service, fast and uncomplicated delivery.
Will use appliance centre again and can recommend it 100%

July 3, 2026
Rated 1 out of 5 stars

Missing parts and emails not being responded too

Oven arrived a day later than confirmed delivery, LPG kit was not sent, even checked with the delivery men and they said it was in the oven. Called and they sent the LPG kit out. Booked the the gas engineer once the LPG kit arrived only for him to find there was parts missing. They then sent me 2 LPG kits out. This has cost me money for extra call-outs to install the LPG kit. I have emailed them twice with this complaint and over a week later I still have not had a response.

June 15, 2026
Rated 5 out of 5 stars

Great

Great!! Very happy from ordering to delivery and product was perfect 👌🏻

June 30, 2026
Rated 4 out of 5 stars

Liebherr Fridge

Good. price, easy to order, delivered within days, arrived in scheduled time slot, took care to deliver into kitchen.

July 8, 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review and we appreciate your feedback

Rated 5 out of 5 stars

Good honest impartial advice

Brilliant range if products. Good honest impartial advice.
Always great service from the appliance center. Staff are all knowledgeable friendly and give good solid advice.
Product range is second to none, with something to suit all budgets.
Highly recomended

July 7, 2026
Rated 5 out of 5 stars

New Dishwasher

Ordered dishwasher on Friday delivered on Monday and collected old dishwasher. All as they said they would do and at a good price.

July 3, 2026
Rated 5 out of 5 stars

Good customer service

After doing much research I found this company to be cheaper than other companies for the appliance I wanted.
Their website was easy to negotiate as was their payment page.
Would use this company again and recommend them to friends and family.
The appliance was delivered early on the prebooked date.
All round good customer service!

July 6, 2026
Rated 5 out of 5 stars

A1 service

Considering the driver had travelled a little over 200 miles he arrived at 07.40! He was most helpful and took great care of our property and our new freezer and was extremely polite.
Well done, top marks.

July 6, 2026
Rated 4 out of 5 stars

Great value for money purchase.

Great value for money purchase.
Just a pity we experienced 2 days of uncertainty regarding delivery which wasted our time waiting in and stressing over what had happened to our delivery, when in fact,it was never in the van in the first place.After realising the error our valued new Miele was delivered a day late.
Michelle in customer service was brilliant, getting this error remedied,thankyou.

June 24, 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review and apologies for the delay in the delivery getting to you.

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