Apria Healthcare Reviews 273

The local Apria center is rude. this is the 2nd machine to malfunction so I drove to them and was told I must have an appointment even though not one other person was in the building I wanted an adjustment to correct ramp pressure whih is like a tornado akk of a sudden and it will not come on sometimes and I wake up and it has turned off. So they are out to luch even thought the sign says hrs closed between 12.1pm. it is now 1:45. the girl tells me that bo one will be back from lunch for over an hour so go home [20 miles one direction]and we will call you. Your right, no one called. If there is another provider, I am ready to switch.

I am 69 years old and I have never ever had to deal with a company this incompetent. I have spent many hours on the phone with them. I have gone to my doctor to request transmitting information they say they never get even though the transmittal sheet shows that it always goes through. Then they say they got it only to cancel the order weeks later saying they never got it. They are not BBB accredited.
Never ever under any circumstances use this company or you will regret it.

What went wrong? EVERYTHING about this disaster of a company. It's relatively easy to reach their CPAP supply desk, based in the Philippines. Almost impossible to understand them and all they do is apologize for the inconvenience of screwing things up. Supplies, if delivered, take weeks and are usually wrong. If there were a way to change DME's, I'd be gone in a heartbeat. Best advice I can share is don't start with them.

The company is very slow to respond and when you call to find status you don't get any help at all. They just tell you that you may have to wait longer to find an answer. I then asked for a replenishment supply and was told they could not send that to me. That even though I was told when the Oxygen was delivered I could just call in 5.5 months to get another 6 mo supply. Apparently not, even though they are invoicing me monthly, they can't provide me more supplies? Totally ridiculous, it seems like they make the whole process much more difficult than it needs to be.

Every time I have to deal with apria it’s a problem.cant get out of their own way.can’t believe they stay in buisness

Horrible company. Frustrating and unbelievable. I have been using this company for five years because I’m kind of stuck with them and every three months when I order my CPAP Supplies they get it wrong. I have to make at least five phone calls to this place and argue with them. They have spoken to my insurance company and my private insurance company explained to them what I am entitled to, but yet they still refuse to send it to me. Today I got half my order, it’s getting worse and not better

Truly frustrating company to work with. They frequently force you to speak to poorly trained customer service workers who are difficult to communicate with and can't help you place orders or find your existing ones. It's like stepping back in time a good 20 years.

Terrible customer service. Cannot get anyone on the phone to sort things out.

Failed to get preauthorization from my insurance but sent them a $628 invoice for CPAP supplies which was denied. Then I found them dipping into my bank account. They never sent order confirmations or invoices. I blocked them at my bank and am waiting to see if they correct their errors

I'm looking for another supplier.

There is no email to write to. The phone menu is a mess. No one takes responsibility

The company has unethical customer service departrment, bunch of liars and don't tell you the truth about your order. Have been waiting for CPAP supplies for over a month. Going to look into other supply organizations. Can only take so much and want out of this pathetic organization. They have no compassion for patients.

I have been an Apria customer for more than 12 years. Service has been going downhill since their acquisition by Owens & Minor, Inc. i moved to Arizona from Washington in 2022 and changed medical insurance to Blue Cross/Blue Shield of Arizona. Because Apria can’t get their billing/claims submission correct, BC/BS keeps denying claims, so i have to pay. Apria billing dept is now in the Philippines; there are only five people in the USA working billing/claims problems. I am also having problems with the Apria Gilbert office communicating with my pulmonologist to get my oxygen equipment updated. Paperwork is “never received” by Apria and what they supposedly send is not received by my doctor (although Apria is the only company they have problems with). Apria is a nightmare, and no one in their system can help fix the problem.

They sent me the wrong supplies in April. I’ve been talking to them since to have it replaced. They still have not replaced nor will give me a refund for the money I paid them for it. Once I get my money back, I’m moving on to another company. Horrible!

I believe that Apria is a scam company. I got my machine in October of last year - ordered through my Doctor. My insurance company was billed over $874 one time, then $908 again the same month, then $981 the same month. I started receiving bills for over $50 then $45. I got so frustrated I returned the equipment less than 7 months after I received it.
I was told the company would pick up my machine on a tuesday at the end of the month. On Tuesday, no one showed so I called them. The lady told me they don't pick up equipment. I told her that I was told they would pick it up and she called me, in so many words, I was lying. When I told her I was not a liar she hung up on me. So my husband said let's pack up the equipment and take it in. So we did. In the parking lot they have a sign to park in a numbered parking spot and call the number and someone would be there to pick up or drop off equipment. It went to voicemail...Ha, like that isn't expected. So we went in. No one bothered to come to the window so my husband opened the side door and finally caught someone's attention. We waited for 20 minutes for someone to come to pick up the equipment. There were many desks and computers but only about 4-5 people were seen.
I just got another bill. So I called the customer service. Between my Insurance company and myself we paid over $500 dollars for a machine that I had for less than 7 months and I was to be billed $450 in total for. So I told them I needed my insurance company or myself to be reimbursed and I expected a statement sent that showed I owe nothing. The woman I spoke with definately was from another country...so why the huge office with all the desks? These people are incompetent and need to be shut down. I think it is a scam. Thoughts?

My mother had Apria (she never lived with me). After she passed away someone from Apria came to MY house requesting the equipment. No adults were home, only my young daughter. Apria personnel "talked there way" into MY house to "look around" for the equipment. They even took a piece of equipment that did not belong to Apria and I had to call them when I returned home and get them to bring it back!

What kind of a company does that?! Horrible.

Never filled my order. It's been 10 business days since I ordered. They keep saying the order is in process...it's like they don't want your business?GOODBYE APRIA!!!

They do not have enough customer service phone staff to answer calls or even put you on hold. They will call you back hours after you leave a message. Terrible customer service!!

Since October 2023, I've been a customer of Apria. This company's customer service department is terrible. I'm supposed to get an automatic supply order every three months and they can never get the order right.

I recently received a face mask and full head gear for CPAP and they sent me the incorrect item. I called customer service twice and keep getting the run around. I cannot get a clear explanation on when I'll be receiving the correct order.
I also called my local branch in Plainview and was told they cannot help me. They mentioned that I'd have to speak with someone in Customer Service.
At this point I'm getting low on supplies and am frustrated with how I'm being treated as a customer and how the company is handling the issue with the incorrect order.

I hate Apria. So much confusion with them. They have no idea what they are doing. There was a confusion on a pick up order on their part. Now I am being billed over $4000 for equipment that I've been renting for $20 a month. Worst customer service ever. They sent me to collections without telling me there was an issue. The delivery/pickup guy lied and said he had come out multiple times and I refused to deal with him. Big lie. He only came once and I refused nothing. Terrible company. They never answer their phones.

I called several numbers before discovering that there is an Apria office nearby in San Luis Obispo, CA.
I left a message and when I didn't hear from them, I called and spoke with a wonderfully helpful and informative individual named Chris.
He had me at ease immediately as he listened to me and offered advice, which was exactly what I was looking for. He solved my problem and recommended that I speak to the Respitory Therapist who is at the office. In just 20 minutes I had my problem clarified and now I have a much better appreciation for Apria.
Mainly due to Chris. He was informative, kind, and so much help.

Since I started working with Apria I have had billing issues and tremendous confusion with my auto-deduct. I ordered a piece of equipment from them back in February. They charged my FSA debit card, which they sent me the receipt for, then turned around and told me they submitted the claim to my insurance company who only paid 80%, 80% of a bill I already paid with my FSA account. That's double dipping. I have spoken to numerous Customer Service Reps who have not been able to assist me with my issue, but continue to go back to a situation where they made an error and expect me to pay for the different. I have provided receipts, which they sent me and still they continue to avoid the issue. I have gotten cross, which I am sorry for, I have been hung up on numerous times, but I have spent countless hours on the phone with this company trying to resolve the issues only to be told that I owe this money, which I do not. When I asked to speak with a supervisor, I was told that they were just going to tell me the same thing.
Finally, I spoke to someone in Customer Service today who spoke to a supervisor who told her to remove the $6 charge and while her customer service was excellent, it doesn't fix the problem that my insurance company was charged for a piece of equipment I ALREADY PAID FOR with my FSA.

I have been an Apria Healthcare customer since 2009. I have never had a great experience. From the beginning, incompetent sleep care specialist giving me the wrong sized mask and setting up my bilevel incorrectly. But their service has declined over the years. My most recent experience will be my last.

It began with an in-home sleep study (worthless) to prove that I still have severe OSA. Then nearly two months to receive my new bilevel machine. Multiple faxes from Drs office to local Apria office went missing. I finally took matters into my own hands and scanned and e-mailed the order form with Rx to an Apria customer care rep.

I was finally qualified and looking forward to my new machine only to receive a lightly used machine! Yes, Apria delivered a used machine. It had 252 run hours on it when I received it. The machine itself had some indications of use and the major documentation and SD card were all missing.

I contacted the local Apria office and was told that they didn't know why the warehouse would ship a "used" machine, but they probably shipped what they had in stock and if I wanted a new machine, I may have to wait months for it. At the least, Apria should have been transparent about this practice. The customer purchase form that I e-signed should have stated that the equipment "may" be lightly used due to inventory issues.

Anyway, I can't trust this company and trust is important. I am sure they don't care, but I will take my supply business elsewhere.