Apricot Clothing U.K. Reviews 

19,613
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,887 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the clothing, noting that the materials are wonderfully made, durable, and very comfortable to wear daily. Consumers consistently highlight the remarkably fast delivery service, helpful after-sales care, and the exceptionally simple online ordering process that makes shopping completely seamless. However, some customers also noted frustrating problems with missing items, unexpected out of stock notifications, and order confirmations failing to arrive properly. Some reviewers were not happy with unexpected delivery delays, parcels being sent to completely wrong addresses, or frustrating difficulties handling online product returns.

What people talk about most

Product

Consumers find product to be positive, highlighting the great variety of stylish clothing available at... See more

Quality

Clients share positive opinions on quality, consistently highlighting the well-made garments and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Order

Customers had positive experiences with order, highlighting that the website is easy to navigate and payment... See more

Return policy

People report mixed experiences with the return policy. Many reviewers found the returns process to be very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The clothing was fine but the delivery service left a lot to be desired. Thrown over my back gate - never used - and no card left to indicate as such. Obviously it rained but, no thanks to the deliver... See more

Rated 5 out of 5 stars

I love Apricot clothing. I especially love the matching sets, so treated myself to a skirt with a matching top set and a culottes/ shirt matching set. Got a notification to say my order had been des... See more

Rated 5 out of 5 stars

I bought trousers recently, they are my absolute favourite item of clothing. Such lovely quality. Not my first item from Apricot, but definitely my fave. I've never had a bad purchase from them, but... See more

Rated 5 out of 5 stars

Ordered three items which arrived very quickly. Lovey items but had to return 1 as it was a bit low for me but still a lovely garment. Return was easy to my local shop and notification that it had bee... See more


Company details

  1. Women's Clothing Store

Written by the company

We are passionate about prints and are constantly seeking new, innovative prints that are easy to wear. Our inspirations come from all over the world. Each season we aim to satisfy our customers by offering new and exciting garments. You can shop our latest trends and largest selection online at www.apricotonline.co.uk.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(19,613)

2,831 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Unable to place an order an online

Unable to place an order an online - orders keep failing and saying that unable to take payment. It happened when I tried by Card and Amazon pay. My account is full of failed orders. Very frustrating since I can almost guarantee that what I want will be out of stock before I can buy. Must be losing quite a few sales if there is an issue with the Web!! The website is terrible, clunky and slow. Such a shame as I love the clothes. Trying to get through to customer service is also really hard!! They take DAYS to respond.

July 3, 2026
Unprompted review
Apricot Clothing U.K. logo

Reply from Apricot Clothing U.K.

Hi Tash,

Thank you for your feedback.

We're sorry to hear that you had difficulties trying to place an order and we understand how frustrating this must have been.

Looking into this, we can see that a member of the team responded to your initial enquiry on the same day and we can confirm that you have since been able to place your order successfully online and it was delivered on 7/7/26.

We appreciate you taking the time to share your feedback about the website performance and our response times. Customer feedback is important to us and we'll ensure this is passed on to the relevant team.

Thank you for your patience and we hope you enjoy your new items.

Kind regards,
Rachel

Rated 5 out of 5 stars

Usual great quality clothing

Usual great quality clothing from Apricot, I ordered 2 dresses and sent one back as it didn’t suit me, but the original delivery was quick and efficient and the return was super easy and my refund issued no problem.
I will definitely be using the online service again.

June 23, 2026
Rated 5 out of 5 stars

Great experience

Great experience. Easy to order.. The dress arrived and was lovely, great material.. But,sadly didn’t suit me. Sent back and the quickest refund I’ve ever had. Highly recommend

June 16, 2026
Rated 5 out of 5 stars

The service was first class

The service was first class and efficient. I had to return my purchase as it didn't suit me, and the method of return was easy to follow and my package was collected by my local postman. I received confirmation my return had been received by Apricot the next day. Excellent and I shall use them again!

June 23, 2026
Rated 5 out of 5 stars

Navy cardigan

I ordered a navy cardigan. It's lovely. Matched the online image. Soft material. Good sizing, lovely fit and fashionable.
Arrived on the date promised.
I always find Apricot good value for money.

June 15, 2026
Rated 5 out of 5 stars

Lovely summer dresses

Dresses arrived quickly .
Very happy with them.
Good quality & fit.
My fault, but I forgot to add the discount code I had . I enquired afterwards if it could be subtracted from my what I'd paid but unfortunately it couldn't.

June 13, 2026
Rated 4 out of 5 stars

Maxi skirt with belt

Bought a cotton maxi skirt. The skirt looks good and was good value price-wise. That does mean the cotton is pretty thin and there’s a nylon petticoat which is bit clingy and hot but as I said, for the price , I was perfectly happy with it.

June 22, 2026
Rated 5 out of 5 stars

I love Apricot clothing

I love Apricot clothing. I especially love the matching sets, so treated myself to a skirt with a matching top set and a culottes/ shirt matching set. Got a notification to say my order had been despatched, then got a further email to say my refund had been processed, which confused me as I had not been notified that one of the items were out of stock.
The clothes are lovely and fit perfectly. There was a note inside delivery about the refunded item.

June 20, 2026
Rated 5 out of 5 stars

collect my order from the store

Being able to collect my order from the store was more convenient than having to wait to order while I was away from home, I picked it up on the day I returned, perfect fit, love the dress

June 14, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look