Aptamil UK Reviews 

1,030
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product to be a lifesaver, providing peace of mind that their children received important vitamins and supported their development. The product helped babies with constipation and was highly recommended by some parents. Reviewers also appreciated the ease of preparation and the high-quality formulation, noting that their babies loved it. However, some customers reported serious issues with product quality, including concerns about foreign objects in the powder, and receiving products that were already spoiled or caused adverse reactions. There were also concerns about customer service being unresponsive or unhelpful regarding product recalls and availability issues.

What people talk about most

Product

Users describe ambiguous interactions with product, with some expressing strong satisfaction and others... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction, noting that the... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing dissatisfaction regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aptamil toddler milk has truly become a little lifesaver in our daily routine. It gives me so much peace of mind knowing that my daughter gets important vitamins with every sip and is well supported i... See more

Company replied

Rated 4 out of 5 stars

So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more

Company replied

Rated 4 out of 5 stars

Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not

Company replied

Rated 5 out of 5 stars

Used the what’s app msg function. Reply within minutes- excellent advice from begonia. Very reassured now and more content with transitioning to level 2 formula now. Very informative

Company replied


Company details

  1. Food Manufacturer
  2. Baby Store

Written by the company

💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,030)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great formula!

June 30, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thank you for taking the time to leave this positive feedback, we really appreciate it!

Please don't hesitate to get in touch if ever you have a question or need support, we're available 10am - 10pm 7 days a week.

Best wishes, Gemma from the Aptamil UK team.

Rated 5 out of 5 stars

I am very satisfied with Aptamil


I am very satisfied with Aptamil, which I find to be a high-quality brand. When my baby was born, I initially tried other brands, but she had difficulty digesting them and often felt uncomfortable, leading to frequent vomiting. Finally, I switched to Aptamil, and the difference was remarkable. She felt much better, digested it easily, and even gained weight steadily. I am incredibly happy with Aptamil and grateful for the positive impact it has had on my baby’s health and comfort. Thank you, Aptamil

June 30, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thank you for finding the time to write this lovely review, your feedback is so valuable to us.

Best wishes, Gemma from the Aptamil UK team.

Rated 5 out of 5 stars

Super informative and great company.

Super informative and great company.

June 29, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Emma,

Thank you for taking the time to leave us this kind review. We really do appreciate it.

Our careline is open 7 days a week, 10am-10pm should you need anything.

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Great for infant/ no allergies

My switch to Aptamil when I notice my child reacted to the previous milk he had. And he has been good since

May 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Meddy,

Thank you for taking the time to leave us this kind review. We are so pleased you have found a milk to suit your little one.
Our careline is open 7 days a week, 10am-10pm should you have any questions.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Aptamil was always the first brand I…

Aptamil was always the first brand I thought of when it came to formula feeding my baby - and I now understand why! There always seems to be an aptamil product sold in most well-known shops and even most independent convenience shops sell aptamil, so there’s never a problem with supply. There are lots of variations of the product so the ready-to-use bottles were really handy for the early days in the hospital and out and about, and they also do the tablets which we found so convenient for travel. I don’t think many (if any) other brands do tablets!

June 29, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Toni,

Thank you for taking the time to leave us this kind review. We are so pleased you and your little one love our products, the tabs are fabulous aren't they? We are proud to be the only formula company to sell them.
Our careline is open 7 days a week, 10am-10pm should you have any questions.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Since giving birth to my son

Since giving birth to my son, I had to use formula. I tried many different ones, but there was always a problem with my son's tummy. He didn't tolerate them. However, since using Aptamil, everything has changed. He doesn't have tummy problems anymore, and he is a happy little monkey. Thank you!

May 16, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Gosia

Thank you for finding the time to write this lovely review, we know how busy life with a little one can be, so we really appreciate it!
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week on all social channels.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Brilliant product

Brilliant product

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Dinesh

Thank you for finding the time to write this lovely review, your feedback is so valuable to us.
Our careline is available on all social channels 10am - 10pm 7 days a week if you ever have any questions.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Perfect baby formula

Used this milk from birth and my baby has always got on with it so well! We love it and it’s nice an affordable

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Rosie! Thanks for taking the time to send this super review - it's much appreciated.

We're so glad your little one gets on well with our formula.

Our Careline is open 7 days a week, 10am-10pm should you have any questions.

Have a lovely weekend. Best wishes, Faye from the Cow & Gate UK team.

Rated 5 out of 5 stars

Best formula of the decade

Before my baby arrived, I knew that in case I wouldn't be able to breastfeed him, I will use Aptamil, the best formula in my opinion, because have so many types of milk, for all baby need .

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Veronica

Thank you for taking the time to leave us a review, we really do appreciate your feedback.

Our careline is open 7 days a week, 10am-10pm on all social channels should you have any questions.
Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

definitely recommend

Really happy with this formula, was easy for our baby to transition from breast feeding to the bottle. Really love the pre made bottles as well, so handy for on the go!

June 21, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Katie,

Thank you for this kind review. I am so pleased you found our ready to feed bottles so useful, they really handy for when you are out and about.

Our careline is open 7 days a week, 10am-10pm on all social channels should you have any questions.
Kind wishes, Alice from the Aptamil team.

Rated 4 out of 5 stars

Best formula on the market

Have been using aptamil since birth for both of my children. Completely happy with it. It's affordable and love that it comes in the big packs too.

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Sidra

Thank you for taking the time to leave us this kind review. We are so pleased you and your little ones love our products, the big packs are great value!

Our careline is open 7 days a week, 10am-10pm should you have any questions.
Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Love the products :)

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning Rachel,

Thank you for taking the time to leave us your review, we really do appreciate it.
Our careline is open 7 days a week, 10am-10pm should you have any questions.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

I had my daughter take in it from the 3…

I had my daughter take in it from the 3 month..she just love it to be onest...we try others company but she just declined it.

June 27, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Diana,

Thank you for taking the time to leave us this kind review. We are so glad your baby loves our product.

Our careline is open 7 days a week, 10am-10pm should you have any questions.

Kind regards, Antonia from the Aptamil UK team

Rated 5 out of 5 stars

We have used aptamil 2 follow on milk…

We have used aptamil 2 follow on milk after breast feeding. It was easy to use and my baby transitioned well. I felt confident using a trusted brand.

June 1, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Good quality that I can trust

Aptamil have good quality products that I can trust are the best. Their range of products to suit different needs is better than other companies.

June 27, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

I have used this formula to feed all my…

I have used this formula to feed all my babies and it’s been brilliant. There is so much to choose from whether your baby suffers from colic to hungrier babies! I would highly recommend it.

March 1, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Charlie,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Excellent baby formula-

Excellent baby formula- I've used Aptamil with both my boys 10 and 1 1/2 years and they both accepted the milk from the begining, growing healthy

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Loredana,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Excellent product

Excellent product, my baby loves Aptamil.Im a regular customer for Aptamil.

December 13, 2023
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Boby,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

The best option

Aptamil was always going to be the first choice for my baby girl starting with the ready to feed bottles in hospital, to using the formula and having the hand ready to use bottles when out and about or on trips away. It’s always a brand you can find with never any stock issues which was always an important factor for me. My little girl thrived on this milk and would 100% use again for further children

June 28, 2023
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon,

Thank you for finding the time to leave us this review, we know how busy life can be when you have little ones, so thank you!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Child’s Development

Used Aptamil for both my sons. My eldest is 2 years old and youngest is almost 3 weeks old. Both love it! I love how they have ready feeds designed for quick on the go feeds or for those night feeds! Makes life so much easier. My eldest was in and out of hospital so we used the ready feeds whilst at appointments which were a life saver!

As it says they have 50 years of science experience and it’s well known for littles one’s brain and eye development. My 2 year old has come such a long way even despite his operations it hasn’t delayed his development and he is an amazing young little 2 year old. I’m a super proud mummy.

June 28, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Hayley,

Thank you for taking the time to leave us this kind review, we really do appreciate it!

Our careline is open 7 days a week, 10am-10pm should you ever have any questions,

Best wishes, Joanna from the Aptamil UK team

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