Aptamil UK Reviews 

1,030
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product to be a lifesaver, providing peace of mind that their children received important vitamins and supported their development. The product helped babies with constipation and was highly recommended by some parents. Reviewers also appreciated the ease of preparation and the high-quality formulation, noting that their babies loved it. However, some customers reported serious issues with product quality, including concerns about foreign objects in the powder, and receiving products that were already spoiled or caused adverse reactions. There were also concerns about customer service being unresponsive or unhelpful regarding product recalls and availability issues.

What people talk about most

Product

Users describe ambiguous interactions with product, with some expressing strong satisfaction and others... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction, noting that the... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing dissatisfaction regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aptamil toddler milk has truly become a little lifesaver in our daily routine. It gives me so much peace of mind knowing that my daughter gets important vitamins with every sip and is well supported i... See more

Company replied

Rated 4 out of 5 stars

So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more

Company replied

Rated 4 out of 5 stars

Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not

Company replied

Rated 5 out of 5 stars

Used the what’s app msg function. Reply within minutes- excellent advice from begonia. Very reassured now and more content with transitioning to level 2 formula now. Very informative

Company replied


Company details

  1. Food Manufacturer
  2. Baby Store

Written by the company

💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,030)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Why Aptamil is the best

Positive Aspects of Using Aptamil for Newborns:
1. Comprehensive Nutrition: Contains essential nutrients like DHA, prebiotics, and vitamins for healthy development.
2. Gentle on Digestion: Often helps reduce issues like gas, constipation, and colic.
3. Breast Milk Similarity: Designed to mimic breast milk, aiding in the transition.
4. Variety of Options: Includes hypoallergenic and lactose-free formulas.

Tips:
1. Follow Instructions: Prepare the formula as directed.
2. Gradual Transition: Introduce it slowly if switching from another milk.
3. Monitor Response: Watch for any adverse reactions.
4. Hygiene: Maintain clean preparation and storage practices.

Overall, Aptamil is a well-regarded choice for newborns due to its nutritional benefits and ease of digestion.

August 1, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thank you so much for taking the time to leave this great review.

We're available 10am - 10pm 7 days a week, if ever you want to get in touch with us. Best wishes, Gemma from the Aptamil UK team.

Rated 5 out of 5 stars

Aptamil is the best brand

Aptamil is the best brand.
Joanne supported me with immediate answers to my questions.
I couldn't feel safer for my baby's milk/growth/health.
My baby is now 11 months old and she's exclusively on Aptamil milk fed.

August 1, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Ornela,

Thank you so much for taking the time to review our Brand. We are so glad you received the support you needed from our Careline.

Our careline is open 7 days a week, 10am-10pm on all social channels if you have any further questions,

Best wishes, Joanna from Aptamil UK

Rated 5 out of 5 stars

tried my baby on 2 different ones she…

tried my baby on 2 different ones she was sick all the time and Aptamil she’s not sick much with she’s good with it and i love the brand

May 1, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning.

We are so pleased to hear your little one is doing better now. If we can be of any assistance in the future, please do get in contact.

Best wishes, Chloe from the Aptamil UK Team.

Rated 4 out of 5 stars

Offering the most comprehensive…

Offering the most comprehensive nutritional food for babies.

May 10, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Shuyel,

Thank you for taking the time to leave us this review, we really do appreciate it and take all feedback on board.

Our careline is open 7 days a week, 10am-10pm on all social channels, should you ever have any questions.

Best wishes, Joanna from the Aptamil UK team

Rated 1 out of 5 stars

I am an unemployed mother

I am an unemployed mother. My new babygirl cant finish the bottle within 4 weeks. Meaning I have to trow it away the bottle even though she did not tinish. Why is it within 4 weeks of opening you cannot use it after 4 weeks. Is the quality going bad ? Then why are you making such thing?

July 21, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

I am sorry to hear that you are having an issue with the shelf life of this product, as a parent myself I do understand how stressful it must be to throw away formula that hasn’t been used. The reason why a pack should not be used after 4 weeks of opening is because the value of the nutrients in the powder can decrease, which would alter the nutritional composition and therefore would not be as nutritional for your little one.

We do have 700g tins of formula available within our range, which you might find more economical to use. Please follow this link to our website page for further information. https://www.aptaclub.co.uk/products/milk-formulas/aptamil/0-6-months/aptamil-infant-formula-700-grams.html

I hope this helps. Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week. Best wishes, Emma from the Cow & Gate UK team.

Rated 5 out of 5 stars

I’m from Nigeria ,I really love the…

I’m from Nigeria ,I really love the baby milk and the package is top notch and it’s serves well
Thanks for this aptamil milk recipe.

April 16, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thanks for leaving this lovely 5* review! We really appreciate it.

Enjoy the rest of your day.

Best wishes, the Aptamil UK team.

Rated 5 out of 5 stars

My baby loves the formula and this…

My baby loves the formula and this company is helping my motherhood :)

July 15, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for such kind words. We are so glad you feel supported.

Our careline is open 10am-10pm every day should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Aptamil best baby food ever

Aptamil best baby food ever. Kudos to d company. God bless d founder and the entire management

July 14, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Adeoti,

Thank you for finding the time to write this lovely review, your feedback is so valuable to us.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Victoria from the Aptamil UK team.

Rated 5 out of 5 stars

Just fantastic experience all around a…

Just fantastic experience all around a great company that goes beyond the help needed to keep son very happy

July 8, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thanks for taking the time to leave this 5* review Lynda. If you're son is happy, then so are we!

Please do contact us on our Careline should you have any questions. We're available from 10am until 10pm, 7 days a week.

Best wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

Best formula milk in the World 😍

Best formula milk in the World 😍
I used it for my first my first one for complete 2years now I am using it for my second one 14month old he loves Aptamil milk peoples usually call him hey Aptamil baby 😂
I am totally satisfied mom..
highly recommend 💯

July 9, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Faiza.

Thank you for finding the time to write this lovely review, your feedback is so valuable to us.

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

Rated 5 out of 5 stars

The packaging is so good and my son…

The packaging is so good and my son doesn’t each when he drinks it❤️😀

July 8, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Selvije,

Thank you for finding the time to write this lovely review, we know how busy life with little ones can be, so we really appreciate it!

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

Rated 2 out of 5 stars

All 3 of my children preferred Hipp…

All 3 of my children preferred Hipp Organic

July 5, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Erhan,

We are very sorry to hear your little ones weren't suited to Aptamil but we are so pleased to hear you found a milk they thrived on.

If we can be of any help in the future, please do get in contact anytime.

Best wishes, Chloe from the Aptamil UK Team.

Rated 5 out of 5 stars

Best milk out there.

Our go to milk. We are currently at the toddler milk. Our child has loved drinking Aptamil since birth and also prefers it to normal milk so will keep giving it to him until he is ready to let go. Also the only halal option apart from the vegan ones. So very appreciative of the company for that.

July 5, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Chrystal,

Thank you so much for leaving such a lovely review, we are so glad that your little one has enjoyed our products! If we can be of any assistance, please do contact our Careline Team any time.

Best wishes,

Chloe from the Aptamil UK Team.

Rated 5 out of 5 stars

Great for parents!

Baby loves the aptamil formula, the packaging makes it so easy to use and the ready to feed bottles are great for out and about. The aptaclub emails give great information for each stage of development and every monthly milestone

July 5, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Gemma,

Thank you for finding the time to write this lovely review, your feedback is so valuable to us. We're really pleased you find our emails helpful.

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

Rated 5 out of 5 stars

Aptamil is a well known brand is a baby…

Aptamil is a well known brand is a baby formula in the baby formula markit its essential for brain and eye develoment of the baby baby tend to have good weight gain i appericate this product Aptamil is no heavy formula its easy to digest . Thank you

June 21, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Ballu!

Thanks so much for taking the time to review our product, it is great to read such lovely feedback.

Please do contact our Careline should you have any questions, we're available 10am until 10pm, 7 days a week.

Kind wishes, Chloe from the Aptamil UK Team.

Rated 5 out of 5 stars

Good milk

Good milk, it was better if aptamil had an mobile application and gave some point or discount to people or after bought for example 8 milk the 9th will be free.

July 3, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Rojin. Thanks for taking the time to send this lovely 5* review, we really appreciate it.

Please do contact our Careline, should you have any questions, we're available 10am until 10pm, 7 days a week.

Kind wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

Simply the best

It was the first time my baby tried Aptamil follow on milk. Up until that time I had been breastfeeding and it was beginning to take a toll on me. She loved it and downed it all in 1 go. I have tried other baby milk products but none have been consumed the way Aptamil had. Its easy to use with the ready to go bottles and an absolute life saver for me.

May 20, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon. We're so glad to hear this, such lovely feedback. Thank you so much for taking the time to leave us a review.

Please do contact our Careline, should you have any questions, we're available 10am until 10pm, 7 days a week.

Best wishes, Robyn from the Aptamil UK team.

Rated 4 out of 5 stars

Always used apitimal with my daughter…

Always used apitimal with my daughter till she was 1 and a half. Never any problems minimal constipation and no acid reflux. Highly recommend as the best formula milk.

January 17, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Tia. Thank you for leaving such a positive review and for your high recommendation, it's really appreciated.

Our Careline is open from 10am until 10pm, should you have any questions.

Kind wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

It’s very good for baby

July 3, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Natalie.Thank you for leaving such a lovely review, we really do appreciate it.

Our Careline is open from 10am until 10pm, should you have any questions.

Best wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

I am over the moon with Aptamil

I am over the moon with Aptamil, after undergoing IVF our beautiful little girl was born and I expected to breastfeed. However this was not to be, upon researching formula Aptamil was the only clear choice as it is such a close alternative to my own milk. My daughter developed reflux and aptamil again had the answer in its reflux milk. This meant my daughter didn’t have to be given chemicals in the form of anti acids medication at every feed. But simply the reflux milk, she is now 7 months old and absolutely thriving! If we are lucky enough to have another baby again through IVF I will have aptamil ready and waiting!

July 2, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Samantha.

Thank you for finding the time to write this wonderful review, your feedback is so valuable to us. We're so pleased to hear your daughter is doing so well.

Please don't hesitate to get in touch with us in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

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