Treatment stained our home paint, technician came out. Waiting for manager to call to repair. Technician said the prior technician that came out didn't mix spray correctly and this is why it stained p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have found APTIVE very helpful in clearing out all of the unwanted bugs, ants, spiders and mice that come around my home during various times of the year. The APTIVE workers are always very nice and... See more
Company replied
Since switching to Aptive (I had Terminix before), I have seen less bug activity and no mice. What I really like is that my service representative is always on time and checks in to see if there are a... See more
Company replied
The young man, I believe his name was Christopher, was very professional from the moment he arrived. He was very thorough in completing the service around my home. Best service we’ve had in a long w... See more
Company replied
Company details
- #2 of 5 best companies in Pest Control Service
Written by the company
Get a quote
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7625 Hayvenhurst Ave, Unit 12, 91406, Van Nuys, CA, United States
- 13238802994
We overthink pests so you don't have to.
4.5
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Treatment stained our home paint
Treatment stained our home paint, technician came out. Waiting for manager to call to repair. Technician said the prior technician that came out didn't mix spray correctly and this is why it stained paint.
June 10, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Mary,
Thank you for taking the time to share this feedback about your experience with Aptive Environmental. We’re sorry to hear about the staining you’ve described and the concern this has caused for your home.
We also understand how frustrating it is when issues like this arise and when there’s uncertainty around what happened during a prior treatment. Situations involving potential property damage should always be clearly reviewed, communicated, and properly handled with care and urgency.
We’d like the opportunity to make sure this is fully looked into and addressed. Please reach out to socialmedia@goaptive.com directly so we can ensure this is properly handled and you receive a clear update on next steps.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Los Angeles
Hi there,
Thank you for sharing your feedback. We’re really glad to hear you had a great experience with our work and customer service.
We appreciate you choosing Aptive and taking the time to leave a review. It means a lot to know we’re delivering a positive experience for you, and we’re always here whenever you need us.
-Jasmine, Aptive Care Team
Professional and NICE
The ease of service and the great communication are wonderful and a huge bonus! Wish more companies would treat their customers like adaptive does.
June 5, 2026
Reply from Aptive Pest Control - Los Angeles
Thanks for sharing your experience with us, Dorian! We're thrilled to hear that the convenience of the service and the communication from our team have stood out to you. Providing a smooth, seamless experience while keeping customers informed is something we work hard to deliver.
Your kind words mean a lot to us, and we truly appreciate your trust in Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Everything was done professionally and…
Everything was done professionally and the technician was very understanding of my needs. He took care of everything.
June 6, 2026
Reply from Aptive Pest Control - Los Angeles
Thank you for sharing your experience with us, Barbi! We're really glad to hear that our service professional was attentive to your needs, communicated well, and provided the level of service you were looking for. It's great to know everything was handled professionally and to your satisfaction. We appreciate your feedback and are grateful you've chosen Aptive to protect your home from unwanted pests!
-Alexis, Aptive Care Team
Excellent service from Nathan
Nathan was thorough and communicated before during and after the appointment.
June 4, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Sandi,
We’re really glad to hear Nathan provided such a thorough experience and kept you well informed before, during, and after the appointment.
Clear communication and attention to detail are things we truly value at Aptive, so it’s great to know that stood out. We appreciate you taking the time to share your feedback and for choosing us.
-Jasmine, Aptive Care Team
Gerardo was effective and efficient…
Gerardo was effective and efficient with the pest treatment on our house. Always happy with Aptive’s service!
May 28, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Jared,
Thank you for the great feedback! We’re glad to hear Gerardo was effective and efficient during your service visit and that you’ve been happy with Aptive overall.
At Aptive, we aim to make every visit feel like it’s fully handled from start to finish, so it’s great to know that came through in your experience. We truly appreciate you choosing Aptive and sharing your support, it means a lot to our team.
-Jasmine, Aptive Care Team
Staff is friendly and professional
Staff is always friendly, professional, and timely within their appointment time. They always ask what they can target. Appreciate them!
May 31, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Adam,
We really appreciate you taking a moment to share this. It’s great to hear our team has consistently been friendly, professional, and timely, and that they take the time to check in with you about what needs to be targeted. That kind of communication helps us make sure the service is truly tailored to your home.
At Aptive, we aim to keep every visit thoughtful, efficient, and focused on what matters most to you. Thanks for choosing Aptive, we’re glad to know you feel like we’ve got this handled for you.
-Jasmine, Aptive Care Team
I’m getting more & more frustrated &…
I’m getting more & more frustrated & upset after my last 2 services from you regarding my scheduled appt & then my having to have a re-service done on account of spider issues & the ants & gnats etc not being addressed so that it’s getting the issue resolved for a couple of months like it USE TO DO but now not so much at all so I am having a whole lot of concerns about the lack of product being used whether it’s a watered down version or if you’re now using a cheaper & inferior product because SOMETHING IS VERY WRONG for the ants to be running rampant still in my front yard & back yard & down by my mailbox at the end of my driveway & then all over my driveway in between the stamped concrete etc & all around the mow strips etc etc…a whole lot of areas weren’t even touched as I watched the playbacks on all of my cameras in the front yard & my backyard!!!
Additionally for the last 2-3 times now I have NOT gotten my reminder text message for a 30 minute alert to their arrival so that I can let our dogs out to go potty so that we can keep them inside until product is completely dry & then to top all this I have NOT been sent any pictures of all the areas that they concentrated on & what all they did which I especially need to see that they went through the little gate on my back hill that is the main access to that hill that’s supposed to be getting the granules poured under each fruit tree & sprayed all along the fence that’s shared with my neighbors & then also very important is the necessary spraying all around my Bay Window area which again can only be accessed through this little gate leading up the backyard hill & that side of my home which has my Bay Window & other areas that definitely need to be kept treated!!!
This is so upsetting beyond words especially since I was telling others about your excellent services that I have been getting but now it’s gone SOUTH & is heading to using a product that isn’t addressing my pests issues or sending me my 30 minute alert before your arrival time so that I can take care of my pets & make sure that someone is there along with sending me my pictures of all the areas that were done…I’d REALLY APPRECIATE an explanation ASAP. And as I watched the re-service I saw 2 Technicians there at my home BARELY doing anything at all so I need some answers please.
May 18, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Susie,
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the frustration you’ve experienced with recent services, including the ongoing pest concerns, communication issues, and lack of visibility into what was completed at your property. We understand how upsetting this would be, especially after previously having more consistent results and communication.
At Aptive, we aim for every service to feel fully handled from start to finish, including clear arrival notifications, thorough treatment of all requested areas, and post-service details like photos so you can feel confident in what was done. What you’ve described does not reflect the standard we want to deliver, and we understand why this would impact your trust.
We would really appreciate the opportunity to review your account, service notes, and recent visits in detail so we can better understand what went wrong and address each of your concerns directly. Please reach out to socialmedia@goaptive.com at your convenience so we can get this properly handled and work toward restoring your confidence in our service.
-Jasmine, Aptive Care Team
APTIVE Gets The Job Done!
I have found APTIVE very helpful in clearing out all of the unwanted bugs, ants, spiders and mice that come around my home during various times of the year. The APTIVE workers are always very nice and respectful, as they work fast and use the very best equipment and repellents which last for long periods of time between visits. l highly recommend APTIVE!
May 29, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Brenda,
Thank you so much for sharing this thoughtful review! We’re really glad to hear Aptive has been effective in helping keep your home clear of seasonal pests like ants, spiders, and mice, and that our service professionals have been kind, respectful, and efficient during each visit.
At Aptive, we aim to make pest control feel simple and reliable, with everything handled using the right tools, training, and attention to detail so you can enjoy long-lasting protection between visits. We truly appreciate your recommendation and are grateful to have you as part of the Aptive family.
-Jasmine, Aptive Care Team
Great customer service and excellent…
Great customer service and excellent technician.Anthony was wonderful.What an asset to this company
May 30, 2026
Reply from Aptive Pest Control - Los Angeles
Hi June,
Thank you for sharing this! We’re so glad to hear you had great customer service and that Anthony provided a wonderful experience during your visit. We agree, he’s a valued part of the team, and we’ll be sure to share your kind words with him.
At Aptive, we aim to make every service feel seamless and dependable, with everything handled with care from communication to completion so you can feel confident your home is in good hands. We truly appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.
-Jasmine, Aptive Care Team
The young man
The young man, I believe his name was Christopher, was very professional from the moment he arrived. He was very thorough in completing the service around my home. Best service we’ve had in a long while.
May 29, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Sallie,
Thank you for the wonderful feedback! We’re so glad to hear Christopher made such a strong impression from the moment he arrived and provided a thorough, professional service around your home. It’s great to know this was the best service you’ve had in a while.
At Aptive, our goal is to make sure everything is handled with care, consistency, and attention to detail so you can feel confident in your home’s protection. We truly appreciate you choosing Aptive and taking the time to share your experience.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Los Angeles
Hi Adnan,
We really appreciate you taking the time to share this. At Aptive, it’s great to hear your service professional took care of your needs during the visit.
That’s exactly what we aim for, making sure everything is handled with care and attention so you feel confident in the service you receive. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.
-Jasmine, Aptive Care Team
They always do a thorough job…
They always do a thorough job explaining where the treatments were applied, always sending pictures of the treated spots via text and email.
May 28, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Annette,
We really appreciate you taking the time to share this. At Aptive, it’s great to hear that your service professionals consistently take the time to explain the treatments and follow up with photos by text and email.
That level of transparency is something we take pride in, making sure you always know what was done and that everything is clearly handled from start to finish. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.
-Jasmine, Aptive Care Team
Wasp, spider and mice
Wasps, spiders, and other insects outside around the roof eaves were kept at bay. Glad that the mice in the garage were exterminated and new ones ended up in the traps.
May 27, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Sam,
Thank you for sharing this and for choosing Aptive. We’re glad to hear you’ve seen improvement with wasps, spiders, and other pests around your home, and that the rodent issue in the garage has been addressed.
At Aptive, our goal is to keep pest concerns fully handled so you can feel confident your home is protected inside and out. We appreciate your trust and the opportunity to continue serving you.
-Jasmine, Aptive Care Team
This company never misses the mark
This company never misses the mark. They show up when they say they will they document the service and when needed show up for immediate needs (extra service calls). Couldn’t ask for more
May 16, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Laura,
Thanks for sharing this, we really appreciate it. It’s great to hear your experience with Aptive has been so consistent, from on-time arrivals to clear service documentation and responsive extra visits when needed.
That’s exactly the kind of reliability and support we aim to deliver every time. Thanks for being part of Aptive, we’ve got this handled and look forward to continuing to take care of your home.
-Jasmine, Aptive Care Team
No Communication About Spraying Location
I need the inside of the house sprayed. The company never asks me if I want "inside" or "outside",
Several years ago I recall they alternated locations.
May 17, 2026
Reply from Aptive Pest Control - Los Angeles
Thanks for bringing this up, Marlin! It can be frustrating when you need interior service, and the scheduling process doesn’t clearly confirm whether the visit will include inside, outside, or both. We'd be happy to clarify this for you so there aren't any misunderstandings moving forward. Please email socialmedia@goaptive.com with your service address and any details about the interior areas you’d like reviewed so our team can look into your service preferences and handle this for you!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Los Angeles
It’s great to know that our service met expectations, Carole! Our service professionals work hard to provide consistent, thoughtful care, and we’re grateful for the opportunity to help handle your pest control needs. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Los Angeles
Thank you for taking the time to leave a review, William! We’re happy to hear your experience was prompt, professional, and polite from start to finish. Providing dependable service with a respectful approach is something our team works hard to deliver every day, and we are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
I felt the agent just rushed through…
I felt the agent just rushed through the job. He didn’t leave any pictures like they normally do he just left without telling me he was finished. i’m usually very happy with your service, but this last time I wasn’t. please don’t send that agent here anymore.
May 23, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Dennis,
We really appreciate you taking the time to share this, and I’m sorry to hear your most recent visit didn’t meet the standard you’re used to with Aptive.
A rushed visit and lack of communication isn’t the experience we aim to provide, and we take your feedback seriously. As always, we’ve got this handled when it comes to reviewing situations like this and making things right for our customers. Please reach out to socialmedia@goaptive.com so we can look into this further and help address your concerns.
-Jasmine, Aptive Care Team
Always prompt and thorough
Always prompt and thorough. Although we still seem to have a mosquito problem around our front door and back patio. But, they still do a great job.
May 21, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Fred,
Thanks for taking the time to share this, we really appreciate it. It’s great to hear your Aptive service professionals are consistently prompt and thorough, and we’re glad you still see value in the service.
I’m sorry to hear you’re still noticing mosquito activity around your front door and patio. That’s helpful feedback, and we’d like the chance to review your service plan and make sure those areas are being properly addressed. Please reach out to socialmedia@goaptive.com directly so we can take a closer look and get this handled. At Aptive, we’ve got this handled, and we want your outdoor spaces to feel as comfortable as possible.
-Jasmine, Aptive Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.