Also do a fabulous job.We had an ant issue which happens when it’s hit. They always assist with our problem as well as monthly service. Awesome company..
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cathy is the best. Phenomenal communicator and gave me the best customer service I have received in a long time. Was very informative about the gasses and my questions. She was, bar none, THE best... See more
Company replied
Every Aptive service person to visit my home has been friendly, professional and eager to solve my mosquito problem. Sadly, I don't think the products they apply are very effective. I think I've avera... See more
Company replied
I have found APTIVE very helpful in clearing out all of the unwanted bugs, ants, spiders and mice that come around my home during various times of the year. The APTIVE workers are always very nice and... See more
Company replied
Company details
- #2 of 6 best companies in Pest Control Service
Written by the company
Get a quote
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7625 Hayvenhurst Ave, Unit 12, 91406, Van Nuys, CA, United States
- 13238802994
We overthink pests so you don't have to.
4.5
Excellent
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agent is very knowledgeable and patient…
Agent is very knowledgeable and patient with me. Appreciate him going above and beyond! Thank you
August 5, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Cheryl,
Thank you for your wonderful review! We're thrilled to hear your service professional was knowledgeable, patient, and went above and beyond to help. Providing exceptional service and making sure our customers feel supported is exactly what we strive for. We'll be sure to share your kind words with him. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Paul was very kind and listened to…
Paul was very kind and listened to everything I said; he helped me a lot.
August 5, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Elmi,
Thank you for your wonderful review! We're thrilled to hear Paul made such a positive impression. It's great to know he took the time to listen to your concerns with kindness and was able to provide the help you needed. We'll be sure to share your kind words with Paul. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Anyone else having problems with mosquitoes?
Every Aptive service person to visit my home has been friendly, professional and eager to solve my mosquito problem. Sadly, I don't think the products they apply are very effective. I think I've averaged a call back every other week this summer and still can't enjoy an unmolested summer evening with my wife or friends on our back patio. I'm very disappointed with the results.
August 5, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Tom,
Thank you for your thoughtful feedback. We're glad to hear our service professionals have consistently been friendly, professional, and committed to helping with your mosquito concerns. We're sorry, however, that the results haven't met your expectations and that you're still unable to comfortably enjoy your backyard.
Please reach out to socialmedia@goaptive.com directly so we can review your account and arrange a complimentary reservice under Aptive's Promise. We'd appreciate the opportunity to reassess the situation and work toward getting your mosquito activity under control.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Los Angeles
Hi Kevin,
Thank you for your feedback. We're sorry to hear you're still experiencing pest activity. We understand how frustrating it is when you're not seeing the results you expected.
Please reach out to socialmedia@goaptive.com directly so we can review your account and arrange a complimentary reservice under Aptive's Promise. We'd appreciate the opportunity to address your concerns and help get the pest activity under control.
-Jasmine, Aptive Care Team
Also do a fabulous job.We had an ant…
Also do a fabulous job.We had an ant issue which happens when it’s hit. They always assist with our problem as well as monthly service. Awesome company..
February 4, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Vivian,
Thank you for your wonderful review! We're thrilled to hear our team has done a fabulous job helping with your ant issue and has been there to assist whenever you've needed us. It's great to know our monthly service has been making a difference for your home. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Experienced Techs
Technicians are very professional and helpful; they listen to the homeowners concerns.
August 1, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Valesca,
Thank you for your wonderful review! We're so glad to hear our service professionals have been professional, helpful, and taken the time to listen to your concerns. Providing attentive, personalized service is something we take great pride in. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
I'm seeing more pests than I've ever…
I'm seeing more pests than I've ever seen since living here which has been 15 years. I switched services from Terminix and the result has been disatrous. I've attempted to alert the company that their service wasn't adequate but they seem to be just going through the motions. I cannot recommend them at all.
August 2, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Joel,
Thank you for taking the time to share your experience. We're sorry to hear you're seeing more pest activity after switching to Aptive, especially after having lived in your home for so many years. We understand how frustrating it is to feel like your concerns haven't been adequately addressed.
Please reach out to socialmedia@goaptive.com directly so we can review your account, discuss the pest activity you're experiencing, and determine the best path forward to resolve the issue. We appreciate the opportunity to make this right and restore your confidence in Aptive.
-Jasmine, Aptive Care Team
This company is a big SCAM !!!
This company is a big SCAM !!!! I was charge for a service I have never got I tried to connect with a customer service multiple times and no answer or a call back !! this company is unrecommended!
July 29, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Shoval,
Thank you for sharing your feedback. We're sincerely sorry to hear about your experience. We understand how frustrating it would be to be charged for a service you believe you did not receive and to have difficulty reaching our team.
Please reach out to socialmedia@goaptive.com directly so we can review your account, investigate what occurred, and work toward an appropriate resolution. We appreciate the opportunity to address your concerns.
-Jasmine, Aptive Care Team
Cathy is the best!
Cathy is the best. Phenomenal communicator and gave me the best customer service I have received in a long time. Was very informative about the gasses and my questions. She was, bar none, THE best pest technician I have ever had. Give her a raise!!
July 28, 2026
Reply from Aptive Pest Control - Los Angeles
We're thrilled to hear Cathy provided such an outstanding experience, Bill. It's wonderful to know she was informative, took the time to answer your questions, and delivered the best customer service you've received in a long time. We'll be sure to share your kind words and recognition with her; feedback like this means so much. Thank you for choosing Aptive to protect your home from unwanted pests!
-Alexis, Aptive Care Team
The technician’s are excellent
The technician’s are excellent. I am not happy with the fact that they don’t come monthly..considering they are here for 15 minutes or so. However, they have said that if we see any issues with pests that we can contact them and they will come out to address the problem. A valid solution.
July 25, 2026
Reply from Aptive Pest Control - Los Angeles
Hi there,
Thank you for your honest feedback and for recognizing the excellent work of our service professionals. We're glad they've made such a positive impression. We understand your concerns about the service frequency and appreciate you giving Aptive the opportunity to earn your confidence. We've got this handled, and if you ever notice increased pest activity between services, please don't hesitate to reach out. We're always happy to help ensure your home stays protected.
-Jasmine, Aptive Care Team
Ralph did the best job yet
Ralph did the best job yet (of the three service visits I’ve had so far). More than thorough, exceeded any request I made, and was a pleasure to work with.
July 17, 2026
Reply from Aptive Pest Control - Los Angeles
Hi there,
Thank you for your fantastic review! We're thrilled to hear Ralph delivered the best service you've experienced so far. It's wonderful to know he went above and beyond, thoroughly addressed every request, and made the entire experience enjoyable. We'll be sure to share your kind words with Ralph and recognize his outstanding work. Thank you for choosing Aptive to help protect your home. We've got this handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Los Angeles
Hi Lisa,
Thank you for your kind review! We're so glad to hear your service professional took the time to listen to your concerns and provide helpful advice. Taking a personalized approach and ensuring our customers feel heard is an important part of the service we strive to provide. Thank you for choosing Aptive to help protect your home. We've got this handled!
-Jasmine, Aptive Care Team
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
Aptive left one of their rodent bait stations wide open with rat poison exposed. I have children and grandchildren who with me, as well as two dogs. Any one of them could have gotten into that poison.
One of my dogs started vomiting repeatedly—about 10 times within 24 hours. I went outside to search the yard to see what may have caused this illness as my dog is less than 5 years old and in good health. That's when I found Aptive's rodent bait station on the side of my house sitting wide open with the poison fully accessible.
Instead of simply monitoring my dog to see if he improved from his upset stomach, my day turned into a nightmare. I immediately called Aptive, only to reach someone who could not tell me what type of poison had been used, whether it was dangerous to dogs, or even how many bait blocks had been placed in the station. I was told someone would call me back, but that it could take up to 10 hours.
I couldn't wait that long.
I had to call Animal Poison Control and pay $110 just to open a case before (as I was told by the emergency hospital that this had to be done before they could proceed) rushing my dog to the emergency animal hospital. The veterinary hospital then had to work directly with Animal Poison Control's toxicology veterinarian to determine the proper treatment. My dog received treatment, underwent blood work, and because we couldn't be certain whether he had ingested or even licked the poison, the veterinarian told me he would need additional blood work over the following four days, along with special food and medication, unless Aptive could confirm how many bait blocks had been left in the station.
AND WHEN THEY CALLED BACK Only after all of that did Aptive finally call me back to say there had been only four bait blocks in the station. And that my dog might have licked the poison luckily he did not eat one of the many blocks within.
Thankfully, my dog was okay. But not before I spent over $900 in veterinary expenses and endured hours of fear, panic, and stress.
To make matters worse, when I submitted my bills and explained that all of these expenses were the direct result of their employee leaving the bait station open, Aptive refused to reimburse me for either the emergency veterinary expenses or the Animal Poison Control fee.
The issue is their negligence. A rodent bait station containing poison should never have been left open in the first place. If my dog, a child, or my grandchild had ate that poison, the outcome could have been devastating.
Then, unbelievably, they wanted to come back the following week to service my home.
Absolutely not.
This company should take responsibility for the dangerous situation their employee created. Instead, they dismissed my concerns, refused to take accountability for the unnecessary expenses their negligence caused, and showed very little concern for the safety of my family or my pets.
Please be extremely cautious before hiring Aptive. My experience was frightening, expensive, and completely avoidable. I can only hope someone else doesn't have to go through what my family did.
June 17, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Thank you for bringing this to our attention, Ginger. We appreciate you sharing these details and understand your concerns regarding the follow-up and your request for reimbursement. We'd like the opportunity to review your account and the handling of this situation in detail. Please email socialmedia@goaptive.com with your service address and any supporting documentation you'd like us to review. Our team will take a closer look at your concerns and provide any assistance we can!
-Alexis, Aptive Care Team
The technicians providing the services…
The technicians providing the services are very efficient, and attentive to details. Friendly and pleasant to work with.
Not so good on scheduling issues however. Sometimes just de use to come without my knowing it, or mix-ups on days they plan to come. It gets worked out but a couple of times had to re-schedule my appointment. Needs work.
July 17, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Janie,
Thank you for taking the time to share your feedback. We're pleased to hear you've had positive experiences with our service professionals and that you've found them to be efficient, attentive to detail, and friendly. We'll be sure to share your kind words with our team.
We also appreciate your honest feedback about scheduling. We understand how frustrating it can be when appointment dates change or communication isn't as clear as it should be, and we're sorry for the inconvenience you've experienced. Your comments help us identify areas where we can improve. Thank you for choosing Aptive, and if you ever need assistance with scheduling or your service, please don't hesitate to reach out. We've got it handled.
-Jasmine, Aptive Care Team
Communicative and Thorough
Very communicative before and after appointment. I know who is coming. which I really like as sometimes I’m not able to be home so then they just focus on the outside of the house.
July 11, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Alexa,
Thank you for your wonderful review! We're so glad to hear you appreciate the communication before and after your appointments. We know how important it is to know who will be arriving and when, especially on days when you can't be home, and we're happy that our updates help make the process more convenient for you.
Thank you for trusting Aptive to protect your home. If you ever need anything between scheduled visits, please don't hesitate to reach out. We've got it handled.
-Jasmine, Aptive Care Team
Technician was thorough and the…
Technician was thorough and the products are keeping my yard pest-free.
July 15, 2026
Reply from Aptive Pest Control - Los Angeles
Hi there,
Thank you for your wonderful feedback! We're so glad to hear your service professional provided thorough service and that you're seeing great results. It's rewarding to know our treatments are helping keep your yard protected. Thank you for trusting Aptive to protect your home and outdoor spaces. We've got this handled!
-Jasmine, Aptive Care Team
Listened to my concerns and explained…
Listened to my concerns and explained the pros and cons of my specific request...
July 3, 2026
Reply from Aptive Pest Control - Los Angeles
It’s wonderful to hear your experience was positive and that our team delivered professional, reliable, and detailed care while helping handle your pest concerns, Harry Woodward! We aim to make every visit smooth, informative, and effective, and we’re glad that came through in your service. Thank you for trusting Aptive to protect your home from unwanted pests!
-Alexis, Aptive Care Team
No more bugs all over our yard!
Since using Aptive's services, we have experienced fewer bugs in our home and in our yard. We used to have problems with silverfish, ants, beetles, spiders and bugs and flys of all kinds. Now, we hardly ever see the bugs that used to rule our lives. The man that comes to spray our yard is always cordial and listens to any problems or directions I have. He is wonderful.
April 10, 2026
Reply from Aptive Pest Control - Los Angeles
Hi JoAnn,
Thank you for sharing your experience! It's wonderful to hear that you've seen such a significant reduction in pest activity both inside your home and throughout your yard. Knowing that issues with silverfish, ants, spiders, beetles, and other pests have improved is exactly what our team strives to achieve.
We're also delighted to hear that your service professional has been attentive, courteous, and responsive to your concerns. At Aptive, we believe great service starts with listening, and we're grateful for the opportunity to help keep your home protected. Thank you for your trust in Aptive. We've got it handled!
-Jasmine, Aptive Care Team
He was thorough and informative.
June 20, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Linda,
Thank you for the feedback! We’re glad to hear your Aptive service professional was thorough and informative during your visit.
Providing clear communication and detailed service is a big part of what we aim for on every appointment. We appreciate you choosing Aptive, and we’ve got your pest concerns handled!
-Jasmine, Aptive Care Team
I’m very satisfied!
Arrived when they said they would.
Gave me opportunity to tell them what I saw that needed to be addressed.
Followed up before they left.
Very professional.
June 18, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Carole,
Thank you for taking the time to share your experience! We’re glad to hear our team arrived on time, communicated clearly, and made sure your concerns were addressed before completing the visit. That level of professionalism and follow-through is exactly what we aim to deliver at Aptive.
We appreciate your trust in us to care for your home. It’s great to know everything was handled to your satisfaction, and we’re always here whenever you need us.
-Jasmine, Aptive Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.