They are always attentive to the customer’s concerns and will address them. And they always provide pics of what they’ve done and anything else they feel the homeowner(me) should be concerned about or... See more
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Their technicians are thorough very friendly careful and performing their work. And I love the fact that if I have an issue like all the ants this summer that I’m sure everyone is having they come and... See more
Company replied
Service rep always looks for ways to clean up any insect webs on furniture or eaves anywhere on property. Sprays any areas that could be a habitat or a travel area for insects. Can't imagine a better... See more
Company replied
The only thing that I don’t like is that it’s SO DIFFICULT to get someone on the phone. Their AI answering service is awful. Reason: I had to call to reschedule a second non-contractual visit due to... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
22347 La Palma Ave, Ste 107, 92887, Yorba Linda, CA, United States
- 19514000174
We overthink pests so you don't have to.
4.4
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They are always attentive to the…
They are always attentive to the customer’s concerns and will address them. And they always provide pics of what they’ve done and anything else they feel the homeowner(me) should be concerned about or addressed before a larger problem arises.
April 18, 2026
Chris was efficient and thorough
Chris was efficient and thorough. He was very personable! I’d be pleased to have him back for future appointments.
October 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service = Attention to detail
Service = Attention to detail. Addresses customer concerns. Staff is friendly and professional.
October 14, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi there,
Thank you for sharing such wonderful feedback! We’re delighted to hear that our Aptive service professionals consistently demonstrate attention to detail, listen to your concerns, and provide the friendly, professional care you deserve. We believe exceptional service is about more than just completing a treatment; it’s about making sure every customer feels heard, valued, and confident in the work being done. We truly appreciate your continued trust in Aptive and look forward to keeping your pest control needs handled with the care and dedication you deserve!
-Jasmine, Aptive Care Team
Ineffective Pest Control
Aptive's product for eliminating/controlling ants did not work but actually made our household situation much worse. Our opinion, they're too focused on the subscription and not enough on the product quality or solving customer pest control needs. After several failed service attempts, I spoke by phone with customer representative to terminate service due to ineffective results, they charged me for an additional 1-month subscription (but did not come out to service me as required) and also charged me a significant termination fee. The technicians are very nice but they don't really back their product or service with any performance assurances, we had to pay to get out of a 1-year contract, even though their service failed miserably. Sadly, I cannot recommend this company at all. Beware.
September 21, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi George,
We’re truly sorry that your experience with Aptive left you disappointed, especially after multiple treatments failed to resolve your ant concerns and appeared to make the problem worse. While we appreciate you recognizing the kindness of our service professionals, we understand that friendly service means little without effective results. Under the Aptive Promise, we offer complimentary re-services when covered pest activity persists, but we recognize that repeated treatments should lead to meaningful improvement. We also understand your frustration with being charged an additional monthly payment and an early termination fee despite your unresolved concerns. Please reach out to socialmedia@aptivepestcontrol.com directly so we can review your treatment history, investigate the disputed charges, and work toward getting everything properly handled.
-Jasmine, Aptive Care Team
Very pleasant service tech
Very pleasant service tech. He listened to my concerns and was very thorough!
October 15, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Anita,
Thank you for sharing your wonderful feedback! We’re delighted to hear that your Aptive service professional made such a positive impression with his friendly attitude, attentiveness, and thorough approach. Taking the time to truly listen to your concerns and ensure every area receives the attention it deserves is exactly the level of care we strive to provide. We truly appreciate your trust in Aptive and look forward to keeping your pest control needs handled with care!
-Jasmine, Aptive Care Team
Your technician was very informative &…
Your technician was very informative & extremely helpful. He went above & beyond for service.
October 9, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Kathleen,
Thank you for the wonderful feedback! We’re thrilled to hear that your Aptive service professional went above and beyond to make sure you felt informed and supported throughout your visit. Taking the time to explain the service and provide that extra level of care is exactly what we strive for. We appreciate your trust in Aptive and are proud to keep your pest control needs handled with the attention you deserve!
-Jasmine, Aptive Care Team
Our rep was so good
Our rep was so good! He took the initiative to handle all of my concerns proactively before I even had to tell him. He was amazing.
October 7, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi there,
Thank you for sharing such wonderful feedback! We love hearing that your Aptive service professional went above and beyond by anticipating your needs and addressing your concerns before you even had to ask. That kind of initiative and genuine attention to detail is exactly what makes a service experience exceptional. We appreciate your trust in Aptive and are proud to have a team that takes the initiative to keep your pest control needs handled!
-Jasmine, Aptive Care Team
Active as the best customer service
Active as the best customer service, and also they are very professional. They, their customer care is really amazing. I love working with them and I highly recommend active
September 26, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Marjan,
Thank you for the amazing recommendation! We’re thrilled that both our Aptive service professionals and Customer Care team have made such a positive impression. Knowing you genuinely enjoy working with our team is an incredible compliment. We truly appreciate your trust, support, and recommendation, and we’re proud to keep everything handled with care!
-Jasmine, Aptive Care Team
Daniella was a pro
Daniella was a pro! She was informative of what to expect in the process. I felt safe and like she had everything under control. She not only inspected the perimeter of the house, she eradicated all of the hornet nests and sprayed. She also was very mindful and cleaned up after the job. I have just gave her 5 Stars on Next Door!
September 18, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Trizia,
Thank you for the incredible recognition of Daniella! We’re thrilled her knowledge, thorough inspection, attention to the hornet nests, and care for your property left you feeling safe and confident throughout the service. Even cleaning up afterward shows the thoughtful attention she brings to her work. We’ll be sure Daniella receives your wonderful feedback. Thank you for the five stars and for trusting Aptive to keep everything handled with care!
-Jasmine, Aptive Care Team
Worst service and customer service
Was lured into signing a one-year contract with a discount. When I called them to come for a bug issue, they couldn't come for a week. When I decide to cancel after paying for the month, they said I need to book the month service appt before I could cancel. They never showed up. Rescheduled and didn't show up again. Now they are charging a $199 fee for early cancellation and they didn't even service my house for the month I have already paid for. Worst than the bugs!
September 17, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Nicolas,
We’re sorry to hear about the repeated scheduling issues and frustration surrounding your cancellation and fee, especially after services you expected were missed. Under the Aptive Promise, if a service is missed or incomplete, we’ll return at no charge to make it right. Please reach out to socialmedia@goaptive.com directly so we can review your service history, payments, and cancellation concerns and work to get everything handled appropriately.
-Jasmine, Aptive Care Team
As usual...
As usual, professional, friendly, and happy to listen to my concerns.
September 17, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Tony,
Thank you for your continued trust in Aptive! We’re glad our service professionals consistently bring professionalism, friendliness, and a willingness to truly listen to your concerns. That dependable care is exactly what we want you to experience with every visit. We appreciate your loyalty and are happy to keep everything handled!
-Jasmine, Aptive Care Team
Their technicians are thorough very…
Their technicians are thorough very friendly careful and performing their work. And I love the fact that if I have an issue like all the ants this summer that I’m sure everyone is having they come and treat them specifically and I’m just very happy with the service.
September 12, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Sue,
Thank you for sharing your experience! We’re so glad our Aptive service professionals have consistently been thorough, friendly, and careful while servicing your home. We also love hearing that our team has been there when those stubborn ant concerns needed extra attention. That’s the Aptive Promise in action, making sure your pest concerns stay handled. We truly appreciate your trust in Aptive!
-Jasmine, Aptive Care Team
Always great service!
The technician, Diego, explained the whole process to me and advised me of what's needed for my specific scenario. I was impressed with his knowledge and attentiveness.
August 27, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Sunil,
Thank you for the wonderful recognition of Diego! We’re glad he took the time to explain the process clearly and tailor his recommendations to the specific needs of your home. That combination of knowledge and genuine attentiveness is exactly what we want every Aptive customer to experience. We’ll be happy to share your kind words with Diego. Thank you for trusting Aptive to keep your pest concerns handled!
-Jasmine, Aptive Care Team
Luis was very thorough and his…
Luis was very thorough and his communication was great! Aptive has definitely been the best pest control company that I have worked with
August 27, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Louis,
Thank you for the wonderful feedback! We’re glad Luis delivered such a thorough service while keeping you well informed along the way. Hearing that Aptive has been the best pest control company you’ve worked with means a great deal to our team. We appreciate your trust and look forward to continuing to keep your pest control needs handled!
-Jasmine, Aptive Care Team
Third time out
Third time out. Still left spider eggs and webs. I pointed out the eggs and he removed them
First service repeated x’s 3. Not what I was promised when I signed up. Iwill see how it goes
August 7, 2026
Reply from Aptive Pest Control - Orange County
Hi Judy,
We understand your disappointment, especially after three visits and having to point out spider eggs and webs that should have received attention. The service should reflect what was explained when you enrolled with Aptive. Please reach out to socialmedia@goaptive.com with your service address so we can review the previous treatments and ensure any remaining concerns are properly handled. We appreciate you giving us the opportunity to improve your experience.
-Jasmine, Aptive Care Team
Jasmine provided excellent service
Jasmine provided the most thorough treatment that we have ever had. She went above and beyond to address our spider problems. We would be very happy to have her back again. Since we do not use the indoor treatment portion of our plan we feel that the outdoor treatments should always be above and beyond the way Jasmine provided. Please send again when ahe is available. Thank you, Jasmine. You are awesome.
August 24, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Dale,
Thank you for recognizing Jasmine’s outstanding service! We’re thrilled that her thorough outdoor treatment and extra attention to your spider concerns set a new standard for your experience with Aptive. We understand how important comprehensive exterior service is when you do not use the indoor portion of your plan. We’ll gladly share your praise and request to have Jasmine return whenever possible. She truly made sure everything was handled with care!
-Jasmine, Aptive Care Team
I cannot say enough good things about…
I cannot say enough good things about the two technicians who came out to service our home. They were absolutely outstanding! Both were incredibly knowledgeable, professional, kind, and thorough.
They took the time to explain what they were doing, answered all of my questions, and even gave me really helpful information about mosquitoes and how to better protect our property. They carefully treated the perimeter of our home and made sure I understood what they were spraying and why.
What impressed me most was that they never seemed rushed. They were patient, personable, and clearly knew their job extremely well. It is rare to come across technicians who combine this level of knowledge with such great customer service.
These two are a tremendous asset to the company, and I hope they are recognized for the exceptional job they do. I would absolutely recommend them and would be very happy to have them service our home again!
August 24, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Lara,
Thank you for sharing such meaningful feedback about your two Aptive service professionals! Their patience, professionalism, and willingness to explain the mosquito treatment and answer every question clearly reflect the experience we want for every customer. We’re especially pleased they never made you feel rushed and ensured you understood how your property was being protected. Team members who combine technical knowledge with genuine care are invaluable, and we’re grateful they left you feeling confident that everything was thoroughly handled. We would be honored to serve your home again!
-Jasmine, Aptive Care Team
Professionalism and quick service
August 19, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Justin,
Professional service that gets the job done efficiently is always great to hear! We’re glad your Aptive experience was both smooth and timely. Thank you for choosing Aptive and trusting us to keep your pest control needs handled with care!
-Jasmine, Aptive Care Team
Luis did an outstanding job
Luis did an outstanding job. He was very informative, professional, hard working and thorough. He went above and beyond. Best service we have ever received from Aptive.
August 15, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Catherine,
Calling this the best service you’ve ever received from Aptive is an incredible compliment! Luis clearly made a lasting impression with his knowledge, professionalism, hard work, and willingness to go above and beyond.
Thank you for taking the time to recognize Luis and for continuing to trust Aptive with your home. We’re thrilled he delivered such an outstanding experience and made sure everything was handled with exceptional care!
-Jasmine, Aptive Care Team
The service was very meticulous.
August 12, 2026
Unprompted review
Reply from Aptive Pest Control - Orange County
Hi Journey,
Meticulous service means the little details weren’t overlooked, and we’re glad that level of care stood out during your visit!
Thank you for choosing Aptive and trusting us with your home. We appreciate your support and are happy to keep your pest control needs handled with attention to detail!
-Jasmine, Aptive Care Team
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