Excellent service, treatments, and people who do an excellent job. They notify us when they are coming, when they are present, what they are concentrating on, & make a short video & pictures of them... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service is consistent, they communicate well regarding when the next service will be, and the technicians send me detailed reports about what was done, usually with photos. The issues I have had is re... See more
Company replied
Pest control technician was excellent and on-time. Did everything we asked. Only trouble...the company never says whether you have a morning or afternoon appointment, so you can end up spending th... See more
Company replied
Always friendly staff and very efficient, takes your property and treats it like their own. Been with Aptive for several years, and will continue with them as they treat for ants and come back for... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
10260 SW Nimbus Ave, Ste M-4, 97223, Portland, OR, United States
- 19712656224
We overthink pests so you don't have to.
4.5
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - Portland
Hi Vicki,
Thank you for your kind words! We're so glad to hear that you had a thorough experience and that communication was on point. At Aptive, we strive to keep you informed every step of the way, and it's great to know that's been your experience. We truly appreciate your support and are here whenever you need us!
-Jasmine
Shady business practices …
Shady business practices automated process sending people out inconsistently and charging clients per visit.
April 8, 2025
Reply from Aptive Pest Control - Portland
Hi there,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand your frustration. At Aptive, we take customer concerns seriously, and we’re committed to providing clear, reliable service. We’d love to get more details from you to understand exactly what happened and to make it right. Please feel free to reach out to us at socialmedia@goaptive.com, and we’ll do everything we can to resolve this to your satisfaction.
We appreciate your business and hope to earn back your trust.
-Jasmine
It is the season for ants
It is the season for ants! Ugh! I called to have someone come and review the situation. I hoped for a great resolution and I got it! Within a few days the ant population had decreased considerably. The service rep was friendly and informative!
Judy C.
April 3, 2025
Reply from Aptive Pest Control - Portland
Hi Judy,
Thank you for sharing your experience with us! We completely understand how frustrating ants can be, especially during the season, and we're so happy to hear that our team was able to provide a great resolution for you. It's wonderful to know that the service professional was friendly and informative, and that the ant population has decreased significantly. We truly appreciate you choosing Aptive, and if you need any further assistance, don't hesitate to reach out!
-Jasmine
Requested all service to arrive at 1pm …
Requested all service to arrive at 1pm or after 1pm. Showed up 9am Service is to be outside and inside house. I’m not up at 9am, still sleeping. I’m retired.
April 5, 2025
Reply from Aptive Pest Control - Portland
Hi Lindy,
Thank you for taking the time to share this with us. We are really sorry to hear that your preferred service time wasn't respected. We completely understand how important it is to follow your request -- especially when it impacts your day -- and we want to make sure your time window is clearly notes for future visits. Please reach out to us at socialmedia@goaptive.com so we can get your account information. We truly appreciate you being part of the Aptive neighborhood and will do our best to provide the experience you deserve moving forward.
-Jasmine
Cancellation fee is unacceptable
I did not see any significant improvement in the infestations to our home. Plus, I think you should be ashamed of yourselves for charging a fee for discontinuing services.
I would not only not recommend your service, but I would warn my friends of your discontinuation fee.
April 2, 2025
Reply from Aptive Pest Control - Portland
Hi Don,
We are sorry to hear that your experience with Aptive didn't meet your expectations. Our goal is always to provide effective pest solutions and exceptional service, and we regret that we fell short in your case. We would love the opportunity to better understand your concerns and see how we can make things right.
Regarding the service agreement, we strive to be as transparent as possible, and we are always happy to discuss the details to ensure our customers feel informed. Please reach out to us directly at socialmedia@goaptive.com, and we would be glad to review your account with you.
We appreciate your feedback and the opportunity to improve. Thank you for sharing your experience.
-Jasmine
I was so impressed at how thorough my…
I was so impressed at how thorough my wonderful tech was, he really understood our needs and addressed them perfectly.
March 14, 2025
Reply from Aptive Pest Control - Portland
Hi Nicole,
We love hearing this! Our goal at Aptive is to provide thorough, personalized service, and we are so glad your service professional took the time to understand and address your needs perfectly. Thank you for sharing your experience and for being a valued part of the Aptive neighborhood -- we appreciate you!
-Jasmine
Willing to accommodate customers request
Meeting my request to accommodate my three cats by coming as early as possible. Tech was friendly and he seemed to do a thorough job.
March 24, 2025
Reply from Aptive Pest Control - Portland
Hi Eleanor,
Thank you for sharing your feedback! We're so glad to hear that our service professional was able to accommodate your request and arrive early to make sure your three cats were comfortable during the service. At Aptive, we always strive to tailor our service to meet your specific needs, and we’re happy to hear the service professional provided thorough and friendly service. We truly appreciate you trusting us with your pest control needs, and we're here whenever you need us!
-Jasmine
Needed protection from ants..didn't get it
I told my provider that I wanted the interior of the house sprayed for ants. When I asked after he was done what he did, he changed one word of the previous text from rodent to ant and resent it. That is not the correct answer. I don't expect a form letter as a response when I ask a question. Not only that, but that night, I had ants in multiple rooms of my house. Apparently he only sprayed in one corner of the living room but neglected all other areas. So no, not happy.
March 19, 2025
Reply from Aptive Pest Control - Portland
We appreciate you taking the time to bring this to our attention, Chris. It's disappointing to hear that you experienced issues with ants after the service. We strive to provide clear and accurate information to our customers, and we would love to speak with you to ensure your experience improves moving forward.
Please reach us at socialmedia@goaptive.com including your account details and we would be happy to help with anything we can!
-Alexis
Reply from Aptive Pest Control - Portland
Hi Margaret,
Thank you so much for your kind words! We’re glad to hear that we’ve been there when you needed us and that our team took the time to listen to your specific needs. At Aptive, we pride ourselves on providing personalized service tailored to each customer. We truly appreciate your trust in us and look forward to continuing to meet your pest control needs!
-Jasmine
Reply from Aptive Pest Control - Portland
Hi Laura,
Thank you for your feedback! We are so glad to hear that you had a great experience with our service. At Aptive, we are committed to providing the best care possible, and it is wonderful to know we met your expectations. We appreciate you being a part of the Aptive neighborhood!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.