Aggressive, unprofessional “sales” tactics. Who goes door to door in 2026? BANGING on doors at 9 pm, going to the same house multiple times a day despite being told no, refusing no for an answer, aski... See more
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Even though I had a small problem with being switched to a premium plan without my consent (later discovered that I was getting a better deal for less money) I was completely impressed with the resolu... See more
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I wasn't home during my latest Aptive service, but Dylan made sure I felt completely informed. He sent a detailed update with photos showing exactly where he treated—focusing on eaves, entry points, a... See more
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Can always count on the service technician to listen to my concerns and offer solutions to issues. Pleased with my service with them.
Company replied
Company details
- #2 of 5 best companies in Pest Control Service
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6290 Old Warwick Rd, 23224, Richmond, VA, United States
- 18045678831
We overthink pests so you don't have to.
4.2
Great
55 reviews
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Reply from Aptive Pest Control - Richmond
Hi Steve,
We really appreciate you taking the time to share this! It’s great to hear you’ve had a positive experience and that our team has been considerate of your property.
At Aptive, we’re committed to providing thoughtful, respectful service, and it means a lot to know that came through. We’ll make sure your feedback is shared with the team, and as always, we’ve got this handled when it comes to keeping your home and experience a priority.
-Jasmine, Aptive Care Team
our service technician is very…
our service technician is very attentive to our requests!
May 31, 2026
Reply from Aptive Pest Control - Richmond
Hi Thomas,
Thank you for sharing this! We’re glad to hear your service professional has been attentive and responsive to your requests.
At Aptive, we aim to make every visit feel easy and reliable, with your needs fully heard and handled with care from start to finish. We appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.
-Jasmine, Aptive Care Team
Can always count on the service…
Can always count on the service technician to listen to my concerns and offer solutions to issues.
Pleased with my service with them.
May 31, 2026
Reply from Aptive Pest Control - Richmond
Hi Fran,
We really appreciate you taking a moment to share this. It’s great to hear your service professional has been reliable in listening to your concerns and offering thoughtful solutions, that kind of communication is a big part of feeling confident in your service.
We’re glad to know you’re pleased with your experience with Aptive. At Aptive, we aim to make sure every visit feels responsive and effective, so you can feel like you’ve got a team that’s truly got this handled.
-Jasmine, Aptive Care Team
Aggressive, inappropriate, alarming “sales” tactics
Aggressive, unprofessional “sales” tactics. Who goes door to door in 2026? BANGING on doors at 9 pm, going to the same house multiple times a day despite being told no, refusing no for an answer, asking to go inside and use the bathroom or have a glass of water, and entering someone’s backyard gate to their BACK DOOR. Making people feel unsafe with disrespectful behavior. Completely inappropriate, and that’s all prior to the bullshit scammy service they provide. Read full reviews all over the internet prior to trusting this fake 4.2 rating they likely altered to get themselves. I’d rather give 0 stars, but it wasn’t an option.
May 28, 2026
Unprompted review
Reply from Aptive Pest Control - Richmond
Hi Becky,
Thank you for taking the time to share this. We’re very sorry to hear about your experience and the discomfort it caused. What you’ve described regarding door-to-door interactions and respect for personal boundaries is not the standard we expect from anyone representing Aptive.
At Aptive, we take concerns about professionalism and respectful conduct very seriously. Every interaction should feel appropriate, transparent, and fully handled with respect for the homeowner’s space and preferences. We would like the opportunity to look into this further and address it directly with our local leadership. If you’re open to it, please reach out to socialmedia@goaptive.com so we can review the details and make sure this is properly handled.
-Jasmine, Aptive Care Team
We have seen significant reduction in…
We have seen significant reduction in pests since using Aptive. However, the ability to reschedule more than 1 week would be very helpful.
May 16, 2026
Reply from Aptive Pest Control - Richmond
Hi Dawn,
We really appreciate you taking the time to share this, and we’re glad to hear you’ve seen a significant reduction in pests since starting service with Aptive.
We also hear your feedback on scheduling flexibility. That’s a helpful insight, and we’ll be sure to share it with our team as we continue looking for ways to improve the customer experience. As always, we’ve got this handled when it comes to listening closely and working to make our service as convenient and effective as possible for our customers.
-Jasmine, Aptive Care Team
I was scheduled for 19th waited here…
I was scheduled for 19th waited here all day and no one came called office and they rescheduled the tech for late the next day., Devon was very personable and did what we ask. I thought he was suppose to spray the lawn but did not.
Mac McCullough
May 21, 2026
Reply from Aptive Pest Control - Richmond
Hi Edgar,
Thank you for taking the time to share your experience. I’m sorry for the missed appointment and the inconvenience of having to reschedule, as well as any confusion around the lawn treatment. That’s not the reliability or clarity we aim for at Aptive.
We want everything to feel simple and handled, and I’m glad to hear Devon was personable and attentive during your visit.
If you’d like, please reach out to socialmedia@goaptive.com so we can set up a reservice and make sure everything is fully taken care of for you.
-Jasmine, Aptive Care Team
Technician was extremely attentive and…
Technician was extremely attentive and took the time to do the right thing , not trying to get off and rush thru the job
May 16, 2026
Reply from Aptive Pest Control - Richmond
Hi Daniel,
We really appreciate you sharing this feedback. It’s great to hear your service professional was attentive and took the time needed to do the job the right way without rushing, that level of care is exactly what we strive for at Aptive. We take pride in making sure every visit is handled with patience, thoroughness, and attention to detail so your home gets the care it deserves. We’re grateful for your trust in Aptive and happy to be taking care of your home.
-Jasmine, Aptive Care Team
Dylan communications were fantastic!
Dylan communications were fantastic. He took credit of everything, even getting the cobwebs out of my doors and windows! So helpful! Loved the pictures too!
May 7, 2026
Reply from Aptive Pest Control - Richmond
Thank you so much for sharing your wonderful experience with us, Vickie! It's great to hear that Dylan's communication and attention to detail exceeded your expectations. We pride ourselves on ensuring every aspect of your service is thoroughly handled, and it's fantastic to know that he went the extra mile to remove cobwebs and provide helpful pictures. It's always a pleasure to treat your home, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Great company
Great company. True to their word on pest control. And will come back between services if customer is unsatisfied. Thank you
April 21, 2026
Reply from Aptive Pest Control - Richmond
Hi Tommy,
It means a lot to hear this, thank you for taking the time to share your experience. We’re glad you’ve found our service reliable and that our team follows through, especially when it comes to making things right between visits if needed.
At Aptive, we stand behind what we do and want you to feel confident that any concerns are handled without hesitation. Thanks again for choosing Aptive and for being part of our community.
-Jasmine, Aptive Care Team
Dylan is always so professional
Dylan is always so professional. He's excellent to work with.
April 17, 2026
Reply from Aptive Pest Control - Richmond
Hi Megan,
Thank you for sharing this, we really appreciate it. We’re glad to hear Dylan consistently delivers a professional experience and is excellent to work with, that kind of reliability is exactly what we strive for at Aptive. We’ve got this handled, and we’ll be sure to pass along your kind words to Dylan, we’re grateful to have him on the team and to have you as a customer.
-Jasmine
The individual that Service my property…
The individual that Service my property is dishonest, lazy and will claims they done work that they haven’t done. I’ve have watched them come, park, and sat in their vehicles as long as 15-20 minutes, get out of the vehicle, hold the wand up towards my home, take a picture, put it back in the vehicle, text me a message saying he is done and leave. I have texted them back and informed them that they didn’t preform any service, just for them to tell me they did. While I’m watching and recording their every move
April 8, 2026
Reply from Aptive Pest Control - Richmond
Hi Janice,
Thank you for taking the time to share this, and I’m truly sorry for the frustration this experience has caused. What you described is not the level of service or integrity we expect from anyone representing Aptive.
We take concerns like this very seriously, especially when it involves questions about whether service was properly performed. Your feedback will be thoroughly reviewed and escalated to ensure it is properly handled by the appropriate leadership team.
If you’re willing, please share any additional details or documentation you have with us at socialmedia@goaptive.com so we can fully investigate what happened and address it directly. We appreciate you bringing this to our attention so we can work toward the right resolution.
-Jasmine
Aptive always notifies me when the…
Aptive always notifies me when the appointment is coming up and the tech also lets me know when he is on his way. They work independently and send me a summary of what was done including pictures. I have found them to be very reliable and their work is consistently superior.
April 4, 2026
Reply from Aptive Pest Control - Richmond
We're so glad you appreciate our notification system and the communication from our team, Mary! It's wonderful to know that you find our service reliable and consistently superior. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thanks for being the best part of Aptive!
-Alexis
Service was professionally completed
Service was professionally completed! Highly satisfied with skilled service!
March 19, 2026
Reply from Aptive Pest Control - Richmond
Hi Janet,
Thank you for sharing your experience! We’re thrilled to hear that your service was completed professionally and met your expectations.
At Aptive, we take pride in making sure every visit is handled with skill and care, so it’s great to know you’re highly satisfied. We appreciate you trusting us to keep your home protected and comfortable!
-Jasmine
Even though I had a small problem with…
Even though I had a small problem with being switched to a premium plan without my consent (later discovered that I was getting a better deal for less money) I was completely impressed with the resolution process. While I hate getting AI switched to a foreign call center, they were great. Spoke excellent english. Most impressed with the local Aptive Manager's call to follow up. He was excellent.
March 13, 2026
Reply from Aptive Pest Control - Richmond
Hi Bob,
Thank you for sharing your detailed feedback! We’re glad to hear that the issue with the plan switch was resolved to your satisfaction and that the resolution process left a positive impression. It’s wonderful to know that our team, including the local Aptive Manager, provided attentive follow-up and clear communication. At Aptive, we strive to provide both effective pest control and a seamless customer experience, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi there,
Thank you for your feedback! We’re glad to hear that your Aptive service was both friendly and communicative. Our team works hard to make every visit helpful and straightforward, and it’s always rewarding to hear when that effort stands out. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
I could not be any unhappier with a company than I am with Aptive. The customer service is lacking and I was promised they would rid us of the voles and moles which has not happened.
I could not be any unhappier with a company than I am with Aptive, Terrible xustomer service and they "promised" to get rid of the
February 25, 2026
Reply from Aptive Pest Control - Richmond
Hi Shari and Marlin,
Thank you for taking the time to share this feedback. Hearing that your experience with Aptive has left you feeling this dissatisfied is truly concerning, especially when you trusted us to help resolve the vole and mole activity around your home. It’s understandable to feel frustrated when the results you were hoping for haven’t been achieved and when the customer service you received didn’t meet expectations.
At Aptive, we work hard to provide both effective pest management and supportive service, so when either of those falls short, it’s something we want to address. Burrowing pests like voles and moles can sometimes require adjustments to the treatment approach or additional follow-up visits to get activity under control, and your concerns deserve a closer look.
We’d appreciate the chance to review your account and the services that have been performed so we can determine the best next steps and work toward a better outcome for your property. Please reach out to us directly at socialmedia@goaptive.com so we can assist further. Your feedback is important to us, and we appreciate you giving Aptive the opportunity to make things right.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Larry,
We’re thrilled to hear that your Aptive service professional was punctual, courteous, and knowledgeable.
Providing reliable service with professionalism and expertise is something we take pride in, and it’s great to know that was reflected during your visit. We truly appreciate you trusting Aptive to protect your home and look forward to continuing to keep your space safe from pests.
-Jasmine
Attention to detail
Dylan was 100% attentive to my needs as it relates to pest control for my home. He detailed his plan and processes ensuring I was aware of what to expect. Thanks Dylan!
February 14, 2026
Reply from Aptive Pest Control - Richmond
Hi Krystle,
Thank you for sharing your experience! We’re thrilled to hear that Dylan provided attentive, thorough, and professional service while keeping you informed every step of the way. At Aptive, we take pride in ensuring our customers understand their treatment plans and feel confident in the care we provide.
It’s wonderful to know that Dylan’s attention to detail made a positive difference for your home. We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, high-quality pest control.
-Jasmine
No pests have been seen and the…
No pests have been seen and the technicians are always friendly and interested in knowing any areas of concerns
February 18, 2026
Reply from Aptive Pest Control - Richmond
Hi Jeff,
Thank you for sharing your experience! We’re so glad to hear that your home has remained comfortable and protected and that our Aptive service professionals are consistently friendly and attentive to your concerns.
Providing thorough service while keeping your home and comfort in mind is exactly what we aim for. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Roger it’s been doing my house for many…
Roger it’s been doing my house for many years keep me well up-to-date on things
February 24, 2026
Reply from Aptive Pest Control - Richmond
Hi Sherman,
Thank you for sharing your experience! We’re so glad to hear that Roger has been taking care of your home over the years and keeping you well informed. At Aptive, we pride ourselves on building lasting relationships with our customers and providing reliable, proactive service that gives peace of mind. Your continued trust means a lot to us, and we truly appreciate you choosing Aptive to protect your home.
-Jasmine
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