The individual that Service my property is dishonest, lazy and will claims they done work that they haven’t done. I’ve have watched them come, park, and sat in their vehicles as long as 15-20 minutes,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Even though I had a small problem with being switched to a premium plan without my consent (later discovered that I was getting a better deal for less money) I was completely impressed with the resolu... See more
Company replied
Aptive always notifies me when the appointment is coming up and the tech also lets me know when he is on his way. They work independently and send me a summary of what was done including pictures.... See more
Company replied
I wasn't home during my latest Aptive service, but Dylan made sure I felt completely informed. He sent a detailed update with photos showing exactly where he treated—focusing on eaves, entry points, a... See more
Company replied
Company details
- #2 of 5 best companies in Pest Control Service
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6290 Old Warwick Rd, 23224, Richmond, VA, United States
- 18045678831
We overthink pests so you don't have to.
4.2
Great
45 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - Richmond
Hi Fran,
Thanks so much for the kind words! We're thrilled to hear Henry’s been such a standout—attentive, knowledgeable, and polite is exactly what we aim for at Aptive. It means a lot to know you're noticing the effort. We'll be sure to pass this along to Henry—he’ll appreciate the shoutout! We're grateful to have you as part of the Aptive neighborhood and look forward to continuing to keep your home protected and comfortable.
-Jasmine
Not sure backyard was treated...Rep had…
Not sure backyard was treated...Rep had trouble with his equipment... Left without giving me an update of what was done... Appointment was very short
April 4, 2025
Reply from Aptive Pest Control - Richmond
Hi Reginald,
Thanks for sharing your feedback -- it really helps us improve. We're sorry to hear the visit left you with questions and concerns, especially about the backyard treatment and the lack of communication. That's not the experience we want for any of our customers. At Aptive, we aim to deliver thorough service and clear updates every step of the way. We'd love the chance to review your account and make sure everything handled properly, so please don't hesitate to reach out if anything feels incomplete. We appreciate you being part of the Aptive neighborhood and giving us the opportunity to make things right.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.