Aqua Shield Heating & Cooling Reviews 

275
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the service, noting that engineers and fitters arrive promptly on schedule. The technical staff is described as extremely polite, careful, and respectful of private properties while completing their tasks. Some reviewers were happy with the responsive office team, who provide clear communication and constant support throughout the entire process. Consumers also mentioned that urgent boiler breakdowns and unexpected household plumbing issues were resolved quickly during emergency situations. Furthermore, people appreciated the detailed explanations given regarding new installations and warranty coverage options.

What people talk about most

Service

Reviewers express immense satisfaction with the exceptional service, highlighting that engineers and office... See more

Staff

Customers consistently note positive experiences with staff, highlighting the polite, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service from administration staff, representative who came on the initial visits to the fitters. I was kept informed every step of the way and types of aircon/heat pump units were explain... See more

Rated 5 out of 5 stars

We have been with Aqua Shield for 15 years always given us good service and good attendance when required . Our boiler broke down altogether Boxing Day and even though it was the Christmas period the... See more

Company replied

Rated 5 out of 5 stars

Had an emergency boiler problem over bank holiday weekend aquashield sent someone out Alex he was lovely won’t go into all the details but it got sorted quickly and efficiently. I’ve used this company... See more

Company replied

Rated 5 out of 5 stars

Aqua Shield came to repair a water leak under the floor in the living room. We can't praise them highly enough - a simple repair turned in to repairing 4 leaks under the floor and having to fit in wit... See more

Company replied


Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Gas Installation Service

Written by the company

Aqua Shield Boilers & Air Conditioning. New boiler and air conditioning installation & replacement in Hull and Beverley, East Yorkshire. Boiler and air conditioning Servicing and repairs. Hull based installers and service engineers for Worcester Bosch, Ideal, Vaillant, Fujitsu, Daikin, Bosch, Panasonic and Mitsubishi. Established 2007. Interest free and low rate no deposit finance available. Book and buy your new boiler, boiler care and cover plan, service or repair on line from the comfort of your own home. Visit: www.aquashieldplumbing.co.uk for more information on all of our products and services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

275 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(275)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Have used aqua Shield for my boiler…

Have used aqua Shield for my boiler cover and wasn't disappointed with the superb installation they have just done for the air conditioning in my home.

Top quality components, very keen price and a spotless job.

July 11, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thank you for your feedback! We’re always happy to hear from our customers and appreciate you sharing your experience.

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Rated 5 out of 5 stars

Air con

The price for for the air con unit was not bad compared to what I thought it would be, I’m usually very awkward when I have workers in but the team made me feel really comfortable and the were really friendly and nice even joked with them a bit 10/10 would go to them again

July 8, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thank you for your feedback! We’re always happy to hear from our customers and appreciate you sharing your experience.

Rated 5 out of 5 stars

Aircon Installation - Absolutely recommend

I just had aircon fitted in a room I use to work from home. I absolutely recommend Aquashield - They were a pleasure to deal with. Mandie who I was speaking with on the phone is always very friendly and helpful and the guys who came to fit the aircon were very professional and got it fitted in less than one day.

June 16, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thank you for your review! We appreciate you sharing your experience and your feedback means a lot to us.

Rated 5 out of 5 stars

Air con installed - excellent service

Just had air con installed the guys who fitted it were courteous hard working, polite and very neat and tidy.
The girls in the office are a lovely and helpful.
I would highly recommend Aquashield.

June 11, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thank you for your review! We appreciate you sharing your experience and your feedback means a lot to us.

Rated 5 out of 5 stars

Fantastic service from the first phone…

Fantastic service from the first phone call to the final clean up. Professional courteous and friendly. Would recommend to anyone. Thanks guys

June 5, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thank you for your review! We appreciate you sharing your experience and your feedback means a lot to us.

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Rated 5 out of 5 stars

Would destroy recommend 5 stars

When came to give a quote they didn't rush like some people very Friendly good price would definitely recommend this company.
Craig who fitted the boiler was also Friendly clean worker couldn't fault his work explained everything about the boiler nothing was to much trouble for him.

March 27, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thank you for your review! We appreciate you sharing your experience and your feedback means a lot to us.

Rated 5 out of 5 stars

Ideal boiler repair were ideal would not do the job

Excellent service from start to finish
Office staff all so efficient and helpful and always go the extra mile to make sure you are happy, thank you all the ladies I dealt with,
And for Andy their boiler repair man well no words can explain how good he was, he had no intention on leaving my property without the extremely hard repair been sorted, for this I am eternally grateful and would say to anyone without a doubt they are the company to deal with.
Thank you for everything
I would say you are the best company I have had any dealings with.

March 17, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thank you for your review! We appreciate you sharing your experience and your feedback means a lot to us.

Rated 5 out of 5 stars

Very helpful and friendly.

They gave the best quote to replace our old gas boiler. Plenty of choice and great guidance in choosing the new one. All work done in one day. No fuss and no mess. Admin staff friendly and helpful. Very reasonable monthly cover plan. Excellent.

March 19, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thanks so much for your review! We’re glad you took the time to share your thoughts.

Rated 5 out of 5 stars

Always reliable

May sound a bit repetitive after reading many reviews,but this company always manages to deliver,from the admin staff to the engineers.Friendly,efficient and professional.

February 17, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thanks so much for your review! We’re glad you took the time to share your thoughts.

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Rated 5 out of 5 stars

Fabulous Service

When we moved into our new bungalow in November 24 the existing boiler was old and costing a fortune to keep the property warm during the winter months.
We contacted Aqua Shield for a quote and found it to be competitive and would complete other small issues that we had with the heating and it was this that tipped it for us. Living in Selby it wasn't a big issue for them to install a combi boiler to modern standards and their workmanship was second to none.
The reassurance that knowing that we were doing ( within reason ) our bit for the environment without the huge expense of a heat pump made us happy.
Great communication with the admin staff and with the technicians, well done Aqua Shield great doing business with you.

February 11, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thanks so much for your review! We’re glad you took the time to share your thoughts.

Rated 5 out of 5 stars

New boiler

Had new boiler fitted by Craig, great job very proffesional. Manddie very helpful and explained everything clearly. Would recommend to anyone wanting an excellent service from a local company.

January 27, 2025
Unprompted review
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Reply from Aqua Shield Heating & Cooling

Thanks so much for your review! We’re glad you took the time to share your thoughts.

Rated 5 out of 5 stars

Excellent customer service

I’ve been with Aquashield for many years. They fitted my boiler & I have an ongoing service plan & breakdown cover. The price is very reasonable, the admin staff are friendly & professional & do their best to meet customer needs. My boiler service was done thoroughly today by a great engineer, very friendly and professional too. This is a local company, delivering excellent customer service 👍🏻

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler fault

We had a problem with our boiler on 23/12/24 with it being inside the boiler it was referred to the maker Atag as it has a 10 year guarantee, the company Atag use in Hull turned up same day which was quite reassuring, after a five minute inspection and photos taken of inside boiler and service record off they went with not a spanner, wrench or test of any kind done,was told the part that was leaking doesn't leak normally so would have to be ordered. Then it got worse!! the agent for Atag had said it was down to corrosion in the system and it was not covered,after leaving us with the thought they just had to wait for parts coming in.All through the process of dealing with Atag, Aqua shield were there with advice,help and support and had said that a part in the boiler had failed so should be covered.The engineer for Aqua shield removed the failed pipe from the boiler, and it had failed around the weld on the pipe, I then got on the phone with Atag,Alex the engineer then spoke with them on my behalf,which resulted in Atag accepting that the pipe had failed and was not due to corrosion after he sent photos and videos of the problem, We were informed we would have to wait another four days without heating or hot water before the agent for Atag could attend!!Thankfully Aqua Shield intervened yet again and we had an out of area engineer repair the boiler that day.The customer service we received from Aqua Shield was outstanding and went above and beyond I would 100%recommend this company,first class service

January 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Quick to respond and fix my issue

Had an issue with my boiler so called Aqua Shield, they were quick to respond and had an engineer out the same day as I had no heating and its very cold at the moment. The Engineer inspected everything and knew the issue straight away, he had me up and running and heat/hot water in no time.

I cannot thank this company enough, quick, courteous and very reasonably priced.

Highly recommended!

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

The service we received from Mandie and the team was amazing, after being without heating and hot water for nearly 2 weeks a friend recommended them and they came to our rescue! I would highly recommend them fantastic service and just brilliant people. I would give you 10 stars if could. Thank you again!

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish by these guys, they came out on a weekend within an hour of calling to look at our boiler that wasn't working at all! The engineer quickly found out what was wrong and apparently was the lower temperature outside making a pipe freeze up. It was fixed and altered so it won't happen again. amazing service thank you so much

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Clear initial explanation of what to expect from a new combi boiler.
Installation carried out efficiently and thorough tests carried out before the engineer left. Helpful and friendly back up staff at the office ensured the whole process was pain free and now a wonderful warm home! Thanks to everyone involved!

November 20, 2024
Unprompted review
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Rated 5 out of 5 stars

5 star service from start to finish

5 star service from start to finish. Mandie & the other girls in the office were always friendly & professional, Julian who came to do the survey was great, and Craig who came to fit the new boiler was an awesome guy! Thanks all, we're really pleased 😊

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend this company

Booked a boiler service online, as their price seemed very good, and the next day I got a lovely phone call to make sure all the details I had given were correct and confirmed the booking. The only issue I had was you don't get a reminder of your appointment the day before and I had to confirm it was still going ahead as I had booked in quite a way in advance.
James who came to do the service was friendly and professional! When I mentioned I could potentially smell gas in a cupboard he took all the steps to ensure everything was safe (thankfully no gas leak detected but best to have been sure) . Would definitely recommend this company!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

I contacted Aquashield when my boiler broke down

I contacted Aquashield when my boiler broke down. Despite not being a customer at that time, I had a call out and diagnostic done within 3 hours. Mandy in admin rang me back with a quote for various options. It transpired that I needed a new boiler, and Julian visited to complete the survey the next day. He was extremely polite, professional and friendly. Price quoted was excellent and I was given a choice and advice re my new boiler. It was installed by Craig on a mutually agreed date. Again, Craig was professional and efficient, and I felt comfortable with him being in my house all day. Emma and Mandy in the office kept me on track with sorting the payment out efficiently. Thanks to everyone who works at Aquashield for making an otherwise stressful situation totally stress free.

November 5, 2024
Unprompted review

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