Water tastes great! Easy 2 use & clean!! It's to early to say about durability but I have good expectations. The only segestion at this point is reflected container ( holds water) , I have covered ou... See more
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Review summary
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Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... See more
Company replied
I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... See more
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As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... See more
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Company details
Written by the company
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Contact info
United States
- 800-220-6570
- cs@aquatru.com
- aquatru.com
4.0
Great
307 reviews
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This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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I love my Aquatru water filter system
I recently moved to Arizona, and the hard water was just not working for my tastebuds or my body. After reading many, many articles and reviews, I chose the Aquatru system, and I made the right choice. It turns my municipal water into great tasting drinking water. The system is very easy to use and set up. I bought a second carafe so that I can keep one full carafe in the fridge and never run out of filtered water. It is so much easier to keep hydrated now, and the water also makes great tasting coffee.
June 10, 2026
Reply from AquaTru
Hello Mary, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Clean water
June 11, 2026
Reply from AquaTru
Hello Abdulhussein, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Amazing quality water
Amazing quality water that is easy to use, easy to fill up, takes little space, and is aesthetically pleasing. We went from a gravity Waterdrop system to this and are very happy with it!
June 11, 2026
Reply from AquaTru
Hello Alex, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Good filter and carafes
Good filter and carafes. Good customer service when dealing with 3 week shipping delay.
June 10, 2026
Reply from AquaTru
Hello Ervin, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great product overall…. But
Great product overall. Only thing I have against is the size. You all should come out with a larger product version for bigger families who drink a lot of water. Something that can hold and filter 3-4 gallons at a time. Im in Florida and have to refill mines multiple times to the point it’s becoming a household chore.
June 10, 2026
Reply from AquaTru
Hello Lex, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great tasting water, glass pitcher and easy to use.
Great water filtration system, the water tastes great. Filters are easy to change and the glass pitcher is great considering most competitors use plastic.
June 10, 2026
Reply from AquaTru
Hello Harry, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Very easy to use to make safe drinking…
Very easy to use to make safe drinking water. We tested the water TDS before and after and found a very significant decrease in the water produced.
June 10, 2026
Reply from AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I love it!!!
June 10, 2026
Reply from AquaTru
Hello K, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Quick deliver.
June 10, 2026
Reply from AquaTru
Hello Jessica, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Pitcher is great and came with no…
Pitcher is great and came with no problems a PLUS! Thank you guys!
June 10, 2026
Reply from AquaTru
Hello Karen, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
One of my best purchases!
I love my Aquatru Carafe! It's been a relief not to rely on bottled water. Because it only takes abut 10-12 min. to run a cycle, I can have purified, clean water whenever I need it. I also purchased a second Carafe so I can keep some cold water in my fridge. It gives me confidence that my water is clean because of the rigorous testing that Aquatru does through qualified sources. It greatly reduces the nasty stuff, including microplastics, in our water supply and also reduces the plastic water bottles which was my main reason for buying it. It gives me peace of mind knowing that I'm trying to do my part in reducing plastic waste and still have clean water available to me.
June 10, 2026
Reply from AquaTru
Hello Judy, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
There is no gift option and it was a…
There is no gift option and it was a horrific experience to order a system as a gift and the person was traveling and did not want it. Shipped multiple boxes, so had to wait and even when provided FedEx tracking so that I could pay to return it when it hadn’t even been opened yet, issues with pick up and even provided the wrong FedEx number for whoever’s tracking.. I ordered 1 for myself and I’ve only used it about a week or so, sure hope the customer service is better if and when I need it.
June 9, 2026
Reply from AquaTru
Hello Delaine, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
I received all items in good condition
I received all items in good condition. Every thing is working fine.
June 10, 2026
Reply from AquaTru
Hello Norman, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Ease of use and quality of water and…
Ease of use and quality of water and good looking
June 10, 2026
Reply from AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
My first package went missing because…
My first package went missing because the driver failed to call me upon arrival. My second order definitely would have been missed too, if I hadn't coincidentally seen it in my building lobby, even though there was a note instructing the driver to call me."
June 10, 2026
Reply from AquaTru
Hello Mohammadreza, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
Best water I've drank
So far after a month after receiving the unit we really like it and use it everyday I suggest having 1 or 2 glass pitcher in the fridge and always refilling them.
June 10, 2026
Reply from AquaTru
Hello Water Drinker, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Quite an extraordinary water filter!
This little carafe machine is so very nice to have and produces great tasting water. It is easy to use and produces a half-gallon carafe of water quickly. The only drawback in its use is a bit of difficulty adding and removing the tap water container. If someone did not have a lot of strength in their hands or arms, they may be a bit unhappy this one aspect of the unit. Delivery was excellent and quick.
June 10, 2026
Reply from AquaTru
Hello TheBuffer, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Overall Very Good
Easy-to-follow instructions, very aesthetic, and overall just an excellent product.
June 10, 2026
Reply from AquaTru
Hello Yunus, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
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