I love the ear taps they provided with my frontal wig = game changer! First place I was able to find a wig that is fully customized, and the draw string in the cap is amazing. It was able to fit snug... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more
Company replied
By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more
Company replied
This is my first glueless wig. I'm so happy with the copper color, it's very similar to my current hair color. It's also very beginner friendly. I even received some other extra essentials to make the... See more
Company replied
Company details
Written by the company
Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Contact info
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The hair feels amazing and the hairline…
The hair feels amazing and the hairline looks great. Thanks to the hairline and drawstring this would be really easy to install yourself. I would say just bleach the knots for 100% natural look. Keep in mind that the hair comes curled so it will appear shorter than you think. Definitely will be ordering again.
February 12, 2026
Unprompted review
Reply from Arabella hair
Hi Anna-kay
Thank you so much for your lovely feedback!
We’re happy to hear that you love how the hair feels and that the hairline and drawstring made the install easy for you. Your tip about bleaching the knots for an even more natural look is also very helpful — we appreciate you sharing that with other customers!
You’re absolutely right that curly hair appears shorter due to shrinkage, and we’re glad you mentioned it. Thank you again for your support, and we can’t wait to have you back for your next order! 💖
Arabella hair
Advertisement
Get this wig
This wig is so beautiful. Please don’t hesitate to buy it’s very worth it. I got it for Valentine’s Day and have got so many compliments on it. Hair is soft and a perfect burgundy (Not too dark not too light). Not much plucking needed and knots were bleached! Shipping was fast!!
February 12, 2026
Unprompted review
Reply from Arabella hair
Hi Elijae Cobbs
Thank you for taking the time to share your experience with us.
We’re very glad to hear that you’re satisfied with the quality, color, lace, and knots of the wig, and that it required minimal plucking. It’s also great to know the shipping met your expectations.
Your positive feedback is truly appreciated and motivates our team to keep delivering high-quality products and service. We look forward to serving you again in the future.
Arabella hair
Best wigs I have ever invested in
Best wigs I have ever invested in. I have purchased 2-3 wig/ units from Arabella and they over exceeded my expectations. The lace is easy to melt and look as if the hair is coming out of my scalp. I have washed, braided, curled, flatiron and etc. There is minimal shedding, no smell, hair is great quality and I have received many compliments on any hair I have purchased from this company. My stylist even told me to stick with this company and she sells hair herself. Not to mention Arabella is affordable compared to most companies.
February 2, 2026
Unprompted review
Reply from Arabella hair
Hi Amber
Thank you so much for your support and kind words! It truly means a lot to us to receive your satisfaction and your stylist’s professional approval. We’re delighted to hear that our wigs met your expectations in terms of lace melt, hair quality, manageability, and durability. Your experience will also help other customers feel more confident choosing us. If you ever need any advice or assistance in the future, please feel free to reach out—we’re always here to support you.
Arabella hair
The hair is so full and beautiful!!!!!
The hair is so full and beautiful!!!!!! It didn’t come on time when I needed it but nevertheless I’m glad I have it !!!
February 10, 2026
Unprompted review
Reply from Arabella hair
Hi Rebecca Charles
Thank you so much for your love and support! We’re really happy to hear that you find the hair full and beautiful. We sincerely apologize that it didn’t arrive in time when you needed it — shipping times can sometimes be affected by factors beyond our control. Thank you for your understanding, and please feel free to reach out if you need any help in the future.
Arabella hair
Reply from Arabella hair
Hi Joy Jimoh
Thank you so much for your feedback! We’re glad to hear the wig met your expectations. If you need any assistance, please feel free to reach out anytime.
Arabella hair
Advertisement
I received my wig very fast and the…
I received my wig very fast and the quality of the hair is beautiful 🤩
February 7, 2026
Unprompted review
Reply from Arabella hair
Hi Daniella Kay
Thank you for your positive review! We're glad to hear you're happy with both the quality and the speed of delivery. If you have any questions or need assistance, feel free to let us know! Hope you continue to love the wig! 🌟
Arabella hair
Not 100% this is a horrible wig the…
Not 100% this is a horrible wig the drawstring is a horrible idea I hate this wig not worth it
January 30, 2026
Unprompted review
Reply from Arabella hair
Hi Ashley Davis
We're really sorry you've had this experience! We take your feedback very seriously, especially regarding the drawstring design. Our team will carefully review this wig to ensure such issues don’t happen again. We will also pass your comments on to the product development department to further improve the design and quality.
If you feel this wig isn’t suitable, you can contact our customer service team to arrange a return or exchange.（if unused） We’ll do our best to resolve the issue. Thank you again for your feedback, and we hope to offer you better products and services in the future.
Arabella hair
The hair came in 5 days
The hair came in 5 days. The hair quality is soft and full. Easy lace to lay
January 27, 2026
Unprompted review
Reply from Arabella hair
Hi Morayo Aromire
Thank you for your feedback! We’re so happy to hear that the wig arrived quickly and that you’re satisfied with the hair quality and lace. If you have any other questions or need further assistance, don’t hesitate to reach out. We’re here to help!
Arabella hair
This was my second purchase from…
This was my second purchase from Arabella. I love the quality and the color of the hair. The color was exactly as pictured and I’m the type of person to need my hair done at the last minute but the shipping was fast and it got to me within a few days.
February 5, 2026
Unprompted review
Reply from Arabella hair
Hi Neesy
Thank you so much for your continued support! We’re thrilled to hear that you love the quality and color of your hair. It’s great to know the fast shipping worked out for you too—especially when you need your hair done last minute! If you ever need anything else, don’t hesitate to reach out. We're here to make sure you're always happy with your purchase! 😊
Arabella hair
Advertisement
I was looking for a wig for my birthday
I was looking for a wig for my birthday, and I came across Arabella Hair and im so so happy I bought the wig! The wig that i ordered was just like the one in the picture😍!
February 5, 2026
Unprompted review
Reply from Arabella hair
Hi bernice lusengu
We’re so thrilled to hear that you’re happy with your wig and that it’s exactly like the picture! 😊 We hope it adds that extra special touch to your birthday look. If you need anything else, feel free to reach out—we’re always here to help!
Arabella hair
The wig came in the colour o ordered I…
The wig came in the colour o ordered I haven’t experienced shedding. The hair is slick and soft in my hands , this is the second time I’ve ordered a wig and I’m very satisfied
February 4, 2026
Unprompted review
Reply from Arabella hair
Hi Alem
We’re so happy to hear you’re satisfied with your second order! 😊 It’s great that the color and quality are exactly what you wanted, and that you haven’t experienced shedding. Thanks for sharing your positive experience with us! If you ever need help with anything else, just let us know!
Arabella hair
Great hair
Great hair, great lace and package came quick! Received in 3 days
January 29, 2026
Unprompted review
Reply from Arabella hair
Hi Riah
Thank you for your feedback! We're so glad to hear you loved the hair and the quick delivery! 😊 If you need any tips or have any questions, feel free to reach out!
Arabella hair
Reply from Arabella hair
Hi AmberJohnson
Thanks for your feedback! We're so happy to hear you're loving your hair and that the shipping was fast! 😊 Let us know if you need anything else!
Arabella hair
Advertisement
Great company and product
Great company and product. They were very patient with me and I love the wig.
January 30, 2026
Unprompted review
Reply from Arabella hair
Hi Darnell Vithanage
Thank you so much for your kind words and support! We’re really happy to hear that you love the wig. Your satisfaction means a lot to us, and we truly appreciate your patience and trust. If you need any help in the future, please don’t hesitate to reach out. 💖
Arabella hair
The product was delivered in a timely…
The product was delivered in a timely manner. The midnight blue color is absolutely gorgeous. I have not installed the wig yet waiting for Mardi Gras will come back and provide updates.
January 20, 2026
Unprompted review
Reply from Arabella hair
Hi Mia Ynvphatt White
Thank you so much for your kind feedback! We’re glad to hear the delivery was timely and that you love the midnight blue color—it’s one of our customer favorites.
Hope you have an amazing look for Mardi Gras! We look forward to your update after installation. If you need any tips or support, feel free to reach out anytime.
Arabella hair
Dark plum unit Fab❤️…
Got it way earlier than estimated loved that! Its my first time buying from the site and i got the dark plum 13*6 unit with lace and the hair is fire!! Very soft, cant wait to install for my birthday in February ❤️
January 24, 2026
Unprompted review
Reply from Arabella hair
Hi Deneishe Campbell
Thank you so much for sharing your experience! 💜 We’re thrilled to hear your order arrived earlier than expected and that you’re loving the dark plum 13×6 unit. It means a lot that this is your first purchase with us, and we’re so happy the hair quality impressed you.
We hope your birthday install in February turns out absolutely stunning—thank you again for choosing us and trusting our hair!
Arabella hair
Not worth the money
Not worth it. The hair instantly got nappy you can see the lace doesn't blend in very well. Very disappointed that I spent all that money. I won't be buying hair from this vendor in the near future.
January 26, 2026
Unprompted review
Reply from Arabella hair
Hi Grace
Thank you for your feedback. We are sorry to hear that you are disappointed with your purchase. We always strive to ensure that all our products meet the highest standards, and we regret that this time we did not meet your expectations. We highly value your feedback and hope to resolve this issue for you. Please contact our customer service team. If the product is unused, we will assist you with a return or exchange. Thank you for your understanding, and we hope to have the opportunity to improve your shopping experience.
Arabella hair
Advertisement
Return customer
I received my order in a very timely manner. I have ordered from this company before, and I was very satisfied! The new unit that I received is very soft and just what I ordered. I would definitely be ordering from this company in the future. I have not worn the unit yet, because I am still wearing the other units I have purchased. The units are definitely a great quality and last a long time. I am very grateful for this company!
January 26, 2026
Unprompted review
Reply from Arabella hair
Hi Nish Meechelle
Thank you so much for your kind words! We're thrilled to hear that you're happy with your order and that the quality of our units continues to meet your expectations. It's always great to hear from returning customers, and we're honored to have earned your trust. We appreciate your loyalty and are looking forward to serving you again in the future. If you ever need any assistance or have any questions, don't hesitate to reach out. Thank you for choosing us, and we hope you enjoy your new unit when you're ready to wear it!
Arabella hair
The wig is beautiful
The wig is beautiful, I love the color and texture. The drawstring makes it perfect fit but I would have preferred it at 180% density. There was no option to choose which density.
January 13, 2026
Unprompted review
Reply from Arabella hair
Hi Bolaji Obasuyi
Thank you so much for your feedback! We're thrilled to hear that you love the color and texture of the wig. We're glad the drawstring provided a perfect fit as well. We understand your preference for a 180% density and apologize that the option wasn't available at the time of purchase. Your input is valuable, and we'll definitely take it into consideration for future offerings. If you ever have any other questions or need assistance, please feel free to reach out. We appreciate your support and hope you continue to enjoy your wig!
Arabella hair
First off the hair looks dry and…
First off the hair looks dry and straggly fresh out the package. The wig cap itself is entirely too small. the hair doesn't hold curls well and it sheds like crazy. Truly a waste of money
January 11, 2026
Unprompted review
Reply from Arabella hair
Hi Brittany Brassfield
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
All of our wigs are made from 100% human hair and are quality-checked before shipping, but hair texture, curl retention, and shedding can sometimes vary depending on handling, styling methods, and environmental factors.
Regarding the cap size, we offer standard cap measurements, but we understand that fit can differ from person to person. We sincerely apologize if this was uncomfortable for you.
We take concerns like dryness, shedding, and curl hold very seriously and would love the opportunity to make this right. Please contact our customer service team with your order number and photos/videos if possible, and we will do our best to provide a reasonable solution for you.
Thank you again for bringing this to our attention. We appreciate your feedback and the chance to improve.
Arabella hair
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.