Arachas Reviews 

921
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 499 reviews, reviewers overwhelmingly had a truly great and positive experience with this company. Customers frequently praise the exceptionally helpful, polite, and professional staff for making insurance renewals, vehicle transfers, and policy updates completely seamless and stress-free. People consistently highlight that company representatives are extremely knowledgeable, patient, and quick to answer all inquiries during phone conversations and email exchanges. However, some customers also noted occasionally encountering unhelpful staff members, excessively long wait times on the telephone, and occasional unreturned callbacks. A few reviewers felt genuinely frustrated when their initial inquiries were dismissed or when finally receiving necessary assistance took multiple separate attempts.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Service

Customers expressed great satisfaction regarding the promptness and efficiency of the service, highlighting... See more

Response time

Clients share positive opinions on response time, often highlighting quick replies and efficient email... See more

User experience

Users describe satisfaction with the user experience, frequently highlighting that renewing policies is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Contacted Arachas today to renew my Trades Policy and was answered and dealt with by Sean Barry who was pleasant courteous and above all efficient. All questions were answered efficiently and the wh... See more

Rated 5 out of 5 stars

I had a few issues with my household renewal that needed addressing.I was lucky to deal with a team member whose name is Sandrine.All my queries were dealt with so efficiently & with courtesy & good h... See more

Company replied

Rated 5 out of 5 stars

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highl... See more

Company replied


Company details

  1. Insurance Agency
  2. also in
  3. Auto Insurance Agency
  4. Caravan and Motorhome Insurance Company
  5. Commercial Insurance Company
  6. Home Insurance Agency
  7. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

921 reviews

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No recent history of asking for reviews

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4.8

All reviews

(921)

471 reviews in the last 12 months

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Rated 4 out of 5 stars

Sinead from Arachas

I have known Sinead for years and her knowledge of my insurance history and preferences makes the process a whole lot easier.

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

the representative was very helpful

the representative was very helpful. She pointed out an issue which I had not realised and which could have caused some difficulties. She went through the policy carefully and explained to me the reasoning behind all the questions. I was impressed with her knowledge.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Made payment over the phone

Made payment over the phone. Person who attended me (Catherine) explained payment process, recording procedure and when she turned off the recording to take my payment details. She was thorough, fast, friendly and efficient

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We needed home insurance support, and Arachas provided the best service possible. Louise Devlin, in particular, was extremely helpful and kind, handling some last-minute changes from our end with total professionalism. A great team and an amazing experience overall!

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

We have been dealing with Sinead Swayne…

We have been dealing with Sinead Swayne in Arachas for a number of years & would not go elsewhere, she is professional, efficient & has got us very competitive quotes over the years.
We have recommended Sinead to several clients & friends & all have been delighted with her service.

October 2, 2026
Unprompted review

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