Arachas Reviews 

810
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 442 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff for being professional, knowledgeable, and extremely helpful, often appreciating their personalized and friendly approach. The service is frequently highlighted for its efficiency and quick response times, ensuring queries are handled promptly. Many reviewers also found the pricing satisfactory, often securing the best rates and good deals. However, some customers experienced disappointing communication and service, noting issues with inaccurate documentation and unfulfilled promises. A few people also mentioned difficulties in getting assistance or receiving clear answers, leading to frustration with the overall service standard.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the professionalism... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting quick and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received the cheapest quotes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ability to talk to a staff member, in my case, Sinead Swayne, who has dealt with you for years, is what makes the difference. There is no messing, just staightforward & clear dealings. Sinead is a... See more

Company replied

Rated 5 out of 5 stars

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highl... See more

Company replied

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

It's great being able to speak to a real person. All information given was clear. The person in the phone was knowledgeable and honest. There's a reason I've stayed with this company since the time th... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

810 reviews

5-star
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1-star

No recent history of asking for reviews

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4.8

All reviews

(810)

414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phoned today to transfer my insurance…

Phoned today to transfer my insurance to a new car and had a very positive experience. Hazel Tynan was a pleasure to deal with. Very kind and helpful. Completed the process very efficiently and sent the amended documents immediately. Hazel made the process very easy. Hazel was very professional and efficient and also very friendly. Great experience today.

July 1, 2026
Unprompted review
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Reply from Arachas

Hi Sarah, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Another positive

Another positive , helpful interaction with Arachas, This occasion I had the pleasure in dealing with Brian Kerrigan. Polite, knowledgeable and efficient in getting my business completed and back to the good weather ;-)

June 25, 2026
Unprompted review
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Reply from Arachas

Hi Donnacha, thank you for your review. We're delighted you had a positive experience with Brian.

Rated 5 out of 5 stars

Sinead Swayne is a pleasure to deal…

Sinead Swayne is a pleasure to deal with . Always sends my renewal well in advance and always finds me a better quote or discount when applied . Very professional and also with a friendly and personal manner . Thanks again sinead !

June 25, 2026
Unprompted review
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Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Great service

Quick response time in dealing with my call. Louise was very pleasant to deal with and I got a cheaper price than anywhere else. Very happy.

June 24, 2026
Unprompted review
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Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Louise.

Rated 5 out of 5 stars

Sandrine is brilliant in every way

Sandrine is brilliant in every way. She is always pleasant, cheerful & professional, while also being genuinely helpful & personable. Nothing is ever too much trouble. She consistently provides outstanding service with a positive attitude. A real credit to the company.

June 22, 2026
Unprompted review
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Reply from Arachas

Hi Marie, thank you for your review. We're delighted you had a positive experience with Sandrine.

Rated 5 out of 5 stars

Great service and very good staff

Great service and very nice and helpful staff definitely will recommend the service

June 18, 2026
Unprompted review
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Reply from Arachas

Hi JM, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Reliable and Responsive Insurance Broker

I have been working with Robert Gibbons from Arachas for the past two years, and he has consistently been responsive, providing the necessary information promptly and following up diligently on our deadlines and requirements.

It has been a pleasure working with both Robert and Arachas, and I have always found their service to be professional, reliable, and efficient.

June 22, 2026
Unprompted review
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Reply from Arachas

Hi Ezgi, thank you for your review. We're delighted you had a positive experience with Robert.

Rated 5 out of 5 stars

Insurance

I would like to extend my sincere thanks to Claire at Arachas Insurance for her outstanding assistance in arranging my insurance. From our very first interaction, Claire demonstrated a high level of professionalism and expertise. She took the time to understand my specific needs and explained all of my options clearly, ensuring I felt completely confident in my choice. Her efficiency and dedication to customer service are a credit to Arachas. It is rare to find an agent who makes you feel like a priority, but Claire certainly did. Thank you, Claire!

June 18, 2026
Unprompted review
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Reply from Arachas

Hi Farrukh, thank you for your review. We're delighted you had a positive experience with Claire.

Rated 5 out of 5 stars

Arachas santry

I've been dealing with Brian Pullin for the last 7 years and he is the most sincere and genuine person to deal with. He is highly professional and goes above and beyond to help me.

Edel on reception is also a pleasure to deal with and extremely pleasant and professional

June 17, 2026
Unprompted review
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Reply from Arachas

Hi Mohammed, thank you for your review. We're delighted you had a positive experience with Brian & Edel.

Rated 5 out of 5 stars

I spoke with Hazel Tynan over the phone…

I spoke with Hazel Tynan over the phone and she was extremely helpful at getting my query resolved immediately.

June 12, 2026
Unprompted review
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Reply from Arachas

Hi Sam, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Stephen was extremely helpful in every…

Stephen was extremely helpful in every way. He made it a painless transaction and would definitely recommend to my camper friends. Thank you Stephen and looking forward to renewing next year all going well.

June 12, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Fergie, thank you for your review. We're delighted you had a positive experience with Stephen.

Rated 5 out of 5 stars

Great

Great, very helpful

June 10, 2026
Unprompted review
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Reply from Arachas

Hi Reidin, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Sinead Swayne

I had the pleasure of talking to Sinead Swayne on the telephone. Sinead has been taking care of my insurance needs for many years. And, as always, she was very efficient and thorough. I'm very happy with her.

June 8, 2026
Unprompted review
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Reply from Arachas

Hi Geraldine, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

My experience renewing my home insurance with Arachas

Tara went over and beyond to answer all my questions and to steer me in the right direction in obtaining the best cover and satisfactory price for my home insurance .I was indeed extremely impressed by her manner in dealing with me and her knowledge of home insurance. She is indeed a star in the service she gives.Well done Tara and Thank you so much

June 9, 2026
Unprompted review
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Reply from Arachas

Hi Agnes, thank you for your review. We're delighted you had a positive experience with Tara.

Rated 5 out of 5 stars

Hazel was the best I’ve come across in…

Hazel was the best I’ve come across in Arachas. She was attentive, understood the likely insurance requirements and went to batt to get me a good deal.

Thanks for your help Hazel!

June 9, 2026
Unprompted review
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Reply from Arachas

Hi Aonghus, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Customer Service Excellence

Complex situation handled with grace, poise and efficiency... Excellent!

June 9, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Nick, thank you for your review. We're delighted you had a positive experience with Arachas.

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