Arachas Reviews 

913
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 493 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, courteous, and knowledgeable during all their insurance policy renewals and account modifications. Consumers consistently appreciate the highly efficient communication, personal attention, and remarkably quick turnaround times when managing their overall coverage. Some reviewers were not happy with occasional delayed callbacks or having to endure long wait times on the phone when trying to reach customer support. A few consumers also reported experiencing quite frustrating issues regarding replacement vehicles and initial unhelpful staff interactions before finally getting their urgent problems successfully resolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Service

Customers expressed great satisfaction regarding the promptness and efficiency of the service, highlighting... See more

Response time

Clients share positive opinions on response time, often highlighting quick replies and efficient email... See more

User experience

Users describe satisfaction with the user experience, frequently highlighting that renewing policies is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted Arachas today to renew my Trades Policy and was answered and dealt with by Sean Barry who was pleasant courteous and above all efficient. All questions were answered efficiently and the wh... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

I had a few issues with my household renewal that needed addressing.I was lucky to deal with a team member whose name is Sandrine.All my queries were dealt with so efficiently & with courtesy & good h... See more

Company replied

Rated 5 out of 5 stars

Well here’s the thing about me, I have to deal with someone who cares about what I need when it comes to insurance and having it done 100% to my setup and I can safely say that dealing with Jemma and... See more

Company replied


Company details

  1. Insurance Agency
  2. also in
  3. Auto Insurance Agency
  4. Caravan and Motorhome Insurance Company
  5. Commercial Insurance Company
  6. Home Insurance Agency
  7. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

913 reviews

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No recent history of asking for reviews

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4.8

All reviews

(913)

463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the representative was very helpful

the representative was very helpful. She pointed out an issue which I had not realised and which could have caused some difficulties. She went through the policy carefully and explained to me the reasoning behind all the questions. I was impressed with her knowledge.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Made payment over the phone

Made payment over the phone. Person who attended me (Catherine) explained payment process, recording procedure and when she turned off the recording to take my payment details. She was thorough, fast, friendly and efficient

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We needed home insurance support, and Arachas provided the best service possible. Louise Devlin, in particular, was extremely helpful and kind, handling some last-minute changes from our end with total professionalism. A great team and an amazing experience overall!

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

We have been dealing with Sinead Swayne…

We have been dealing with Sinead Swayne in Arachas for a number of years & would not go elsewhere, she is professional, efficient & has got us very competitive quotes over the years.
We have recommended Sinead to several clients & friends & all have been delighted with her service.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Contacted Arachas today to renew my…

Contacted Arachas today to renew my Trades Policy and was answered and dealt with by Sean Barry who was pleasant courteous and above all efficient.
All questions were answered efficiently and the whole process was completed in minutes 5 Star Service

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Sinèad Swayne on my…

I spoke with Sinèad Swayne on my renewal and found her extremely helpful, and she made the process very straight forward. Would highly recommend Sinèad!

October 1, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Abbie, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Happy out 😀

Well here’s the thing about me, I have to deal with someone who cares about what I need when it comes to insurance and having it done 100% to my setup and I can safely say that dealing with Jemma and her colleagues fits the bill. I requested to deal again this year and I can again say that she is like a breath of fresh air and we all know what that feels like.
I can recommend Arachas … I’ve been using them for yonks and please God I will continue to do so with staff like Jemma.

September 29, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Jarlath, thank you for your review. We're delighted you had a positive experience with Jemma.

Rated 5 out of 5 stars

Super service, efficiency&cost

Highly recommend Arachas for your insurance needs. Fantastic service from Louise Devlin. I called seeking a less common type of insurance that was proving difficult to source. Louise was friendly, efficient and knowledgeable. A top class service experience ⭐️ Great cover at a keen cost in place without any waiting, chasing or faff encountered elsewhere. Will definitely be back for home and car cover when each are due. Thank You🙌

September 23, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Emma, thank you for your review. We're delighted you had a positive experience with Louise.

Rated 5 out of 5 stars

I got lots of reminders to renew my car…

I got lots of reminders to renew my car insurance, helpful.
Staff are usually very helpful. This time Isabelle Mullane led me through the final phase in a number of stages, very useful.

September 28, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Mary, thank you for your review. We're delighted you had a positive experience with Isabelle.

Rated 5 out of 5 stars

Premium Company to deal with( Forgive the Pun😁😁)

I never have to think or worry about updating my premium.ARACHAS have my back all the way , dynamic staff, friendly and extremely supportive.. Makes dealing with my premium’s smooth and easy..😊😊

September 9, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Maria, thank you for your review. We're delighted you had a positive experience with us.

Rated 5 out of 5 stars

Sinead is always a pleasure to deal…

Sinead is always a pleasure to deal with.. I live in the states and often Im late getting my renewals for irish property etc done but any time I call she is upbeat, knowledgable and gets me sorted!
I so appreciate working with her these past few years.. good to have a friendly voice on the phone when dealing with important matters such as insurance! 10 out of 10 Sinead thank you! This company is top notch and I’d highly recommend .. customer service is outstanding!

September 22, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi C. Lynch, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Sinéad was great

Sinéad was great. Very personable and professional, made the change quickly and provided clear information on next steps in the process. Thanks!

September 23, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Aaron, thank you for your review. We're delighted you had a positive experience with Sinead.

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