Arbor Garden Solutions Reviews 

2,013
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, finding them robust, well-made, and often exceeding expectations. The delivery service is frequently highlighted as excellent, with many appreciating the promptness, helpful drivers, and efficient handling of orders. Reviewers also found the products straightforward to assemble, with clear instructions and well-fitting parts. However, some customers experienced issues with delivery communication, with unexpected arrival times or delays. A few other people also felt that some product components had minor flaws, such as misaligned pre-drilled holes or wood imperfections, requiring adjustments during assembly.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as sturdy, well-made, and of... See more

Quality

People report positive experiences with quality, often describing products as fantastic, sturdy, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Service

Consumers find service to be positive, with many reviewers praising the overall experience from ordering to... See more

Order

Customers consistently note positive experiences with order, describing the process as straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing product. Fantastic quality & looks beautiful. Had been looking for potting bench for a long time & this one was a great choice at a really good price. Great delivery service & so easy to put... See more

Rated 5 out of 5 stars

Good quality, well made workbench that was straightforward to assemble. The delivery was excellent and the driver phoned to confirm that he had put the workbench under cover as we were out and it was... See more

Rated 5 out of 5 stars

delivery on time. Log Store product as described. Instructions were OK but should be read together with YouTube links. A pro might be able to assemble on their own but ordinary practical buyers sho... See more

Rated 5 out of 5 stars

I'm a 75yrs old Autistic Female and needed a new workbench for my DIY (Hobby!) From ordering On-Line to having a few queries, accepting delivery, and seeing it, I can say Sincerely that this is the MO... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Manufacturer
  5. Outdoor Furniture Store
  6. Pine Furniture Shop

Written by the company

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Written by the company

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,013)

307 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the third item we've ordered

This is the third item we've ordered, delivered, and erected by these guys, and we honestly can't fault them. The quality of their products, their communication, and the professionalism of their staff have been outstanding every time. We would 100% recommend them and will definitely be using them again.

June 21, 2026
Rated 5 out of 5 stars

WOULD RECOMMEND..

After a delayed delivery - two workbenches were delivered and assembled - quality seems great - the gentleman who delivered and assembled was polite, efficient and quick!

Would recommend.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

A great workbench

Good quality, well made workbench that was straightforward to assemble. The delivery was excellent and the driver phoned to confirm that he had put the workbench under cover as we were out and it was raining. Worth noting that the workbench does not come wrapped in a lot of plastic so, if you are not going to be in, the delivery team will need a dry area to put it.

June 8, 2026
Rated 5 out of 5 stars

Great solid work bench.

The bench arrived as scheduled. It came complete with all parts and concise instructions. I am an 83 year old 9 stone man and I had it built up in approx. half an hour. Pre-drilled holes and good screw nails made it a very straightforward job. I can highly recommend this company.

June 8, 2026
Rated 1 out of 5 stars

Very impersonal

Very impersonal. Could not speak to someone in authority to discuss our issues!

June 7, 2026
Arbor Garden Solutions logo

Reply from Arbor Garden Solutions

Dear Mr. Turner,

I am writing to you directly as the Managing Director to address your review. We are genuinely disappointed to receive a 1-star rating, particularly because it does not accurately reflect the service provided or the extensive communication we have shared with you.

We pride ourselves on transparency and fairness, and we feel it is important to clarify the facts regarding your order and the subsequent interactions:

Phone Communication: Your claim that you could not speak to someone in authority is incorrect. Our customer service team spoke with you over the phone on multiple occasions to discuss your concerns.

Email Correspondence: Every email you sent has been thoroughly investigated and answered. Our management team sent you a highly detailed, personalized response outlining the entire timeline of your order, acknowledging the initial system confusion, and answering every question you raised.

Complete Fulfillment: Your item was delivered well within your requested timeframe and fully assembled on-site by our team. The product was received in perfect condition, exactly as purchased.

We understand there was a brief miscommunication regarding the assembly note prior to delivery—for which we sincerely apologized and immediately rectified—as well as an inconvenience regarding the driver's temporary need for a WiFi connection to access the digital assembly manual.

However, because the physical goods and the assembly service were fully delivered to our high standards with no actual problem to the product itself, we had to respectfully decline your request for financial compensation. It feels deeply unfair to our hard-working team to receive a 1-star review simply because we declined to offer a post-delivery refund on an order that was successfully fulfilled and built exactly as promised.

We always strive to support our customers with care and integrity, and we ask for fairness in return.

Yours sincerely,

Gediminas Surna
CEO & Managing Director, Arbor Garden Solutions

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