Arbtech Consulting Ltd Reviews 583

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions smooth and pleasant. The service is consistently described as efficient and reliable, with many appreciating the quick response times and rapid turnaround on reports, which is especially beneficial for tight deadlines. People also highlight the excellent communication and high standard of work delivered, often noting that their needs were taken into consideration. However, some customers also noted concerns regarding pricing, describing it as astronomical and feeling that the process was not good value. A few other people also felt that the customer service was poor, experiencing slow response times, dismissiveness, and a lack of thoroughness in inspections, leading to unnecessary stress and delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their approachability, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick responses to inquiries... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing competitive and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing disappointment due... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very efficient company, everything was on time and the report was comprehensive. An amendment was needed due to my error and Katie Belbin was a star and it was quickly changed and the report sent ba... See more

Company replied

Rated 5 out of 5 stars

Katie has conducted our survey in Epsom in polite and professional manner. She is very knowledgeable in all aspects involving her work and took her time to explain the process. I won't hesitate to... See more

Company replied

Rated 5 out of 5 stars

Arbtech were very responsive and helpful from the initial enquiry right through to undertaking the initial survey. Our PEA was completed by Kirk Mason, who was exceptionally thorough, and really... See more

Rated 5 out of 5 stars

We required a Preliminary Risk Assessment Phase 1. Charlie was a pleasure to deal with throughout the process. Very friendly and accommodating, making everything run smoothly. I’ll be sure to contact... See more


Company details

  1. Environmental Consultant

Written by the company

The UK’s leading Biodiversity, Bat and Tree Survey Experts - Bat Surveys, Tree Surveys, Ecological Consultants, Ecology Surveys for Planning Permission across the UK


Contact info

4.2

Great

TrustScore 4 out of 5

583 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

We are a charity that spent thousands…

We are a charity that spent thousands with Arbtech. We wanted a recalculation of a report they did urgently, they sent us the old report and then delayed the new one. The recalculation figures were also the same. An awful experience.

June 11, 2023
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

Your review is not accurate. You paid for next working day report which we completed but it contained an error which we rectified immediately. As this caused us to release the report the next day instead we refunded you the difference between the next working day and standard timeframe.

Rated 5 out of 5 stars

I have used Arbtech several times and…

I have used Arbtech several times and like to think I am an established Client. The Consuotants are always on the ball, very professional and efficient. No complaints with the that at all.

The only annoying aspect is that as an established Client, you have to go through the very tedious exercise of survey booking forms with every new job. There must be an easier way of dealing with this.

June 4, 2023
Rated 1 out of 5 stars

Total ripoff,forced on you by the…

Total ripoff,forced on you by the council planning department.

May 17, 2023
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Reply from Arbtech Consulting Ltd

Local planning departments do indeed require surveys to be done in order to comply with the law. I struggle to see how you can accuse us of being a rip off though simply by helping you through the process in the most efficient, cost-effective way possible.

Rated 5 out of 5 stars

Bat Surveys

Arbtech took all the stress out of getting bat surveys done. Very professional service carried out quickly and expertly.

May 16, 2023
Rated 1 out of 5 stars

Do not use Arbtech- terrible company…

Do not use Arbtech- terrible company ripping people off.

We booked a preliminary Roost survey for the 9th May 2023 with Arbtech, but had to cancel the survey due to our Planning application. We did this over the phone on the 25th April 2023 which was seemingly accepted by the employee, and were never once made aware of any cancellation fees and/or that cancellations HAD to be made in writing.

The ecologist then turned up at our house whilst we were out on 16th May 2023, a date which was not pre-agreed with ourselves, nor did we receive any booking confirmation.

We have now been charged the cancellation fee of £323.40 and have been pointed to one line within their 4,233 word terms and conditions document. Be warned! DO NOT book with Arbtech.

May 16, 2023
Rated 1 out of 5 stars

think this is a rip off makeing up…

think this is a rip off makeing up problems to come back and do more reports becarefull

May 11, 2023
Unprompted review
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Reply from Arbtech Consulting Ltd

We understand that being told that you need further surveys is frustrating but accusing us of recommending them purely to make more money is completely untrue. We work to strict guidelines, and without our recommendations your planning would not be approved.

If there is a way to help clients save money and avoid delay, we will find it. That’s why we have more 5-star reviews than anyone else and an amazing client satisfaction rate.

Rated 3 out of 5 stars

Tree report

The officers are nice and work efficiently. However, the survey was two and half hours delayed. The work should be on time and done well to worth the price of the report. I hope we can have it on time if we can to you again next time.

May 10, 2023
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

After speaking to the surveyor who carried out your survey I can see that there was some confusion over when he was supposed to be on site.

He moved things around last minute to accommodate you and gave you a next day service for free as he was already carrying out another survey in the area. As such, he couldn’t give a precise time to arrive at your site.

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