Arcade Geeks Reviews 

205
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the products, often describing the arcade machines as excellent, well-made, and bringing back nostalgic memories with a vast selection of games. Many people praise the staff for being helpful, understanding, and providing exceptional service, going above and beyond to assist with orders and resolve initial issues. However, some customers experienced significant delivery delays, with orders arriving later than expected or requiring multiple follow-ups. A few other people also felt that the product quality was inconsistent, citing issues like non-functional machines on arrival, internal faults, or physical damages.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality, functionality, and the... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing prompt and... See more

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness and... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction with the... See more

Service

Consumers find service to be positive, with many reviewers describing the help received as "absolutely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My AG elite arrived in all its splendid artwork 4 weeks after ordering. I and my family are thoroughly enjoying playing on the machine. Many happy memories rekindled and shared with the kids. The l... See more

Rated 5 out of 5 stars

Our new arcade machine was delivered on the due date and between the two hour time slot. Lovely looking machine with personalised graphics on the outside. Works perfectly from the off with 10000 games... See more

Rated 5 out of 5 stars

My machine arrived before Christmas and I have to say it’s brought back so many memories.Myself and my friends are having a blast even my kids are playing games they have never even heard off.Idid pay... See more

Rated 5 out of 5 stars

A friend of mine bought a second-hand two player arcade machine that had originally been supplied by Arcade Geeks. My friend, who isn't technically minded, asked for my help regarding its ope... See more


Company details

  1. Video Arcade

Written by the company

Our Mission is to help you relive your own gaming golden age. About Arcade Geeks, we come to work every day because we love games - and we want to share the love. The growth of retro video gaming has been staggering over the past decade. gamer's around the world fondly remember their first high score, the beautiful simplicity of those classic games, and the adrenaline pumping music and sound effects. We will bring you some gaming videos of our arcade machines in action, and some tips on how to build your very own build, We are a UK specialist at building Arcade Machines Insert 10p to continue...Enter Arcade Geeks @ www.arcadegeeks.co.uk


Contact info

4.2

Great

TrustScore 4 out of 5

205 reviews

5-star
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3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(205)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

I can’t recommend this company enough!!

I can’t recommend this company enough!!
Communication was great!!
The machine is fantastic!!
The screen quality is actually better than I expected.
Had one minor issue that was resolved instantly with the company getting in touch with me!

Well worth the money and will be recommending to many people.

Thanks again guys.

February 16, 2021
Unprompted review
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Rated 5 out of 5 stars

Just received my Batman infinity…

Just received my Batman infinity machine and am over the moon with it , my two grandsons love it as do other family members , the lads who delivered it were friendly and very informative , and i would highly recommend this company and the guys who work there ,

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Best Gift Ever!!!

Arcade Geeks have done an amazing job on my football inspired personalised machine!! This was an anniversary gift for my husbands man cave. To the colour scheme of the joysticks and buttons the team at arcade geeks listen to every fine detail to make your vision a reality. The sound quality is amazing and the thousands of games you can pick from is crazy! The only downfall is that I can't get my husband to do anything now, he is obsessed! Thank you so much Arcade Geeks you have made the best gift ever :)

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

All i can say is WOW! From the custom themed vinyls, the variety of joysticks, the vast amount of games, to the friendly professional team that design and build your bespoke machine. The quality is like no other and it is safe to say we are no longer bored during this pandemic. Thanks ArcadeGeeks

February 2, 2021
Unprompted review
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Rated 5 out of 5 stars

Brilliant Brilliant Brilliant

Brilliant Brilliant Brilliant. Can't thank these guys enough.i ordered one of these game things but iv not a clue but with there help lland the little info I had in what games etc my hubby liked they still managed to sort a machine out to his liking.They delivered it to to Devon and set it up for me. I highly recommend this company 100%. I cant thank them enough. Thank you guys

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Arcade Geeks provide a good machine

Arcade Geeks provide a good machine, mine is the Space Invaders with 3,500 games, enough for a different one each day for 10 years.

Comms where good during the process and afterwards.

Mine took 3 weeks to come, but was just after Christmas and Covid Lockdown going on.

February 1, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a machine for Xmas in mid…

Ordered a machine for Xmas in mid November , contacted them early dec to confirm spec as I had not had a reply ,got a message to say yes all received and ok ,on 18 th dec some 4 days before delivery contacted them again to be told the date displayed was wrong and it wasn’t their fault and it would be some time in January have a nice Xmas , Don’t trust them with your money luckily bought on a credit card

December 19, 2020
Unprompted review
Arcade Geeks logo

Reply from Arcade Geeks

Thank you for your review.
We are sorry your experience was not at the standard we expect , I can see you purchased your order on the 25th Nov, we did have a notice on our arcade machine product pages advising that any orders placed would now arrive in early January as we had a huge surge in orders, There was a technical issue giving inaccurate dates on the purchase invoice, this was however followed up with an email advising of this technical issue.
I can see your order was delivered on the 6th January, I do apologies for any confusion caused and we take full responsibility, Our sincere apologies.
Warm Regards
Arcade Geeks Team

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Rated 5 out of 5 stars

The best thing ever

The best thing ever. On time quality machine if your thinking bout buying a arcade machine look no further. Highly recommend

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing machine

Amazing machine, so much fun. Customer service is second to none. The design they done for me was just what I wanted. Would recommend to anyone.
Thanks arcade geeks

November 5, 2020
Unprompted review
Rated 5 out of 5 stars

My Own Arcade Machine :)

Purchased a Star Wars machine from Arcade Geeks' shop on ebay. Item delivered bang on time. Easy to put together. Less than 10 mins from being delivered I am playing games on my own arcade machine!
Had a question on sound. Emailed the team and they replied very quickly with advice.
Only problem is deciding on what game (out of 3000+) to play next. Many thanks.

November 5, 2020
Unprompted review
Rated 5 out of 5 stars

Great machines, great customer service!

When I bought this the first thing I heard was "why don't you build your own". You can get one of these for around £670 with no added options and to be honest for that kind of money there's no way I could have built anything even remotely as good as this.
The fact is I have a great looking arcade machine that has a ton of games and works really well. If I want to change it later to have a PC running it then there's absolutely nothing stopping me, the cabinet, screen and buttons are all still here.
So whether you want a machine that's good to go or you want to built your own, this is still a great option!

So here's how I rate my experience with Arcade Geeks:
The Good:
The build quality of these machines is simply stunning.
The games, there are 3188 of them. Whilst it does miss one or two arcade classics like Joust and Defender, it does cover mostly everything else.
The customer service, they're incredibly polite, helpful and were infinitely patient with the hoards of questions I asked prior to purchasing one!
The Price: I think for what they're charging it's unbeatable.

The not quite so good:
They made a typo with the delivery and DPD went to the wrong house - They collected it from DPD and delivered it to me personally.
A wire came loose - they sent someone round on a Sunday evening and fixed it for me!
The sound quality... there is a tendency for there to be a fair bit of white noise if you try to crank it up. AT lower volumes it's absolutely fine but it can get a bit messy if its louder.
The Hardware... the computing power is limited and there are one or two games (mortal kombat in particular) that suffer. But it's a very small minority of the games that have this issue.
The scanline generator. If I could have seen it before I bought it I wouldn't have bothered. The lines are fairly unstable and it doesn't really give the "retro feel" I think it was intended to do.

On balance the way they dealt with the couple of issues I had was amazing, the scanline was easy enough to bypass and the sound quality is fine at the volume I'm using it at. So I felt that the positives far outweighed the negatives and they are still thoroughly deserving of a 5 star review!

Glad I bought one and I'd recommend them to anyone!

November 2, 2020
Unprompted review
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Rated 5 out of 5 stars

JUST BUY ONE

Just received my 8000 game package and I have to say I’m absolutely blown away by the machine. I went for a custom graphics design and can honestly say it is incredible what the guys have done. The sound and visuals are brilliant,took me back to my childhood.

Rod,Joe and Dean.......you chaps are Incredible

October 31, 2020
Unprompted review
Rated 5 out of 5 stars

100% Fantastic!

Ordered our selves an arcade cabinet from arcade geeks after reading the reviews and checking them out on facebook. Was being made over the weekend and one of the guys phoned to check over a couple of details. Arrived in a few days. Top, secure packaging. The Design is fantastic, so much thought into it. Final touches and details are very much appreciated to the edging the screw holes the cable ties- wiring and the decor all highly skilled. Decorated my front room just so it looked the part! Customer service and after care is top notch, they are happy to Help and advise. Highly recommended.

October 29, 2020
Unprompted review
Rated 5 out of 5 stars

Buy one today!

I've dreamed of owning my own arcade machine since I was a kid, but always thought such things were just for the super rich. I bought a Street Fighter cabinet and it's amazing. If you're still on the fence about buying a cab, I seriously recommend checking these out.

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

Best arcade machine ever!!

Our new arcade turned up last week and it's absolutely fabulous. The build quality of the machine is excellent. It was delivered a week after being ordered, and the packaging it turned up in meant the device was fully protected and very secure during its transit.

The user interface is brilliant and very user friendly. I went for the 8,000 game package, which I highly recommend as has all of the old Sega and Nintendo games on there, as well as all of the old classic arcade games.

This arcade machine will bring a lot of fun for my household and our friends for years to come, and it's great to play some of the games that we used to play as kids either in the arcades or on home computers.

I highly recommend Arcade Geeks as the customer service has been top notch throughout the purchase period, and the quality of the end product is amazing. Definitely recommend the "Investment" to treat yourself to one of these machines.

October 21, 2020
Unprompted review
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Rated 5 out of 5 stars

Fab product and service

Fab product and service. Guys are really helpful and friendly. New addition to my man-cave has been loved by family and friends alike, bringing back some great memories too. I feel sure if I have a problem or want to upgrade these guys will be ready and willing to help.

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great service and Really helpful over the phone. Would definitely recommend this company and their products.

October 18, 2020
Unprompted review
Arcade Geeks logo

Reply from Arcade Geeks

Hi Kerry

Thank you for your review, we are glad you are happy with your Arcade machine.

Warm Regards
Arcade Geeks

Rated 5 out of 5 stars

Excellent product

Excellent product, great service very pleased.

October 18, 2020
Unprompted review
Arcade Geeks logo

Reply from Arcade Geeks

Hi Rob

Glad you are happy with your Arcade machine & our service.

Thank you
Arcade Geeks Team

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