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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, especially highlighting the magnesium cream for its benefits with sleep, pain relief, and restless legs. Many appreciate the natural ingredients and the positive impact on their skin and hair. The ordering process is frequently described as easy, and the delivery service is noted for being quick and efficient. However, some people were dissatisfied with specific product issues, such as certain creams having a lumpy consistency. A few customers also reported problems with their orders, including missing items and difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the effectiveness of... See more

Quality

Users describe positive interactions with product quality. Many customers praise the effectiveness of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and great service,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love the ethics of this company. No plastic and recycle able packing. My purchase came beautifully presented in a tin. The contents ‘ magnesium cream with lavender’ delightful and effective light sof... See more

Rated 5 out of 5 stars

I've bought lots of different products from Arcade. My newest purchase is the Hydration Cream and it is phenomenal! It's so creamy and silky - I apply it at night-time and my skin has looked and felt... See more

Rated 5 out of 5 stars

Wow ive been looking for a replacement for the magnesium supplement i cannot take now due to other medication. I have gone from waking many many times a night to 2 to 3 and going back to slee... See more

Rated 5 out of 5 stars

I absolutely love the Arcade Skincare products and not used anything else since August 2024. I’ve had so many compliments about how clear my skin looks and how healthy my (often) bleached hair looks.... See more


Company details

  1. Beauty Product Supplier

Written by the company

Hand-crafted, artisanal skincare products produced in small batches in our workshop in South Wales. We provide a range of skin and hair care products using vegan, plant-based, palm-free ingredients. Our products have been minimally formulated to ensure that they are non-irritating and safe and gentle to use on all skin-types. We are passionately plastic-free and almost entirely zero waste.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fantastic

Lovely product works incredibly and the service was amazing and a lovely handwritten note which was just that extra touch

November 12, 2024
Arcade Skincare logo

Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Rated 5 out of 5 stars

Great service

Great service, fast delivery Very well packaged.
Thanks for the sweets great touch.

November 6, 2024
Arcade Skincare logo

Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Rated 5 out of 5 stars

LOVELY SKIN CARE I had no trouble in ordering

I had no trouble in ordering , & it arrived before a week , so far so good the product is lovely & will order again before it runs out

November 6, 2024
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Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Rated 5 out of 5 stars

I heard about Arcade Skincare on…Natalie Cassidy's Podcast

I heard about Arcade Skincare on Natalie Cassidy's podcast. I'm originally from South Wales so the recognisable Welsh accents perked my interest! I have really sensitive skin and historically, even products described as 'suitable for sensitive skin ' I can end up reacting to. So far I have purchased the fragrance free whipped soap and gel to milk make up remover. Both are fantastic, lovely to use and I've had zero reactions! I will definitely be re-ordeing! Ordering process via the website was easy and faster than expected delivery! The hand written thank you note in each order is also such a lovely touch.

October 27, 2024
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Reply from Arcade Skincare

Hello - we are so happy you found us on the Podcast. We are always thrilled to find another South-Walian "in the wild". We are so pleased you are happy with your purchases and that they have worked well with your skin - that's our goal!

I will let Alex know you liked the note - he spends hours hand writing each one, so I know he will appreciate it!

Look forward to hearing from you again.

Team Arcade.

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Rated 5 out of 5 stars

Honestly the best skin care product…

Honestly the best skin care product I’ve ever used. Rich and hydrating, it leaves my skin soothed and healed. Wonderful to use and easily absorbed.

October 25, 2024
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Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Rated 5 out of 5 stars

Great product.

Great product
Arrived promptly in eco plastic free packing.
Very happy 😊

October 29, 2024
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Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Rated 1 out of 5 stars

The instant I paid for my goods I…

The instant I paid for my goods I realised the company is located in Newport and I live in London.I sent email requesting for payment for delivery which they agreed to send me a payment link for the delivery. After three days without receiving the payment link, I sent another email and alongside an apology for late response, I was asked to send my delivery address with a promise that the goods will be sent without any delivery payment as a consolation for time wasting.
As I write this there has not been any delivery or communication from them . This has dragged on for more than a week now.

October 27, 2024
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Reply from Arcade Skincare

Hello,

Thank you for taking the time to write a review. We are sorry that you were unhappy with the service, and wanted to take the opportunity to address some of your concerns.

You placed your order on October 27th. Despite the location of the pick up being clear signposted on the website, you inadvertently selected to pick up your order. On the 27th October we emailed you to let you know that were are situated in South Wales.

You then asked for the items to be sent out to you despite not paying the postage. So, again, on the 27th October we emailed to offer to send a payment link for the postage and that we would be happy to post the items.

On the 29th, it became apparent that the payment link generated on the system did not reach you, so we offered to waive the postage payment and we would immediately send the items out.

The items were picked up by Royal Mail on the 30th October and delivered to you on the 6th November. We sent the items 48 hour tracked and do not know why it took 6 days to arrive - this is outside our control.

It is not fair to say that there was no communication from us - we immediately contacted you upon receiving your order. Our despatch time is stated on the website - it may take (during busy periods) up to 5 days to despatch. We - despite the complications with you not choosing the correct shipping option initially - still sent the item out within 3 days.

Also, to note, you did not ask to pay for the shipping initially - you asked for the items to be shipped without any discussion of payment. We accept that the system failed and the payment link did not arrive your end, so, we waived this.

We appreciate the process may have been frustrating, but, though it pertinent to clarify a few comments made in your review as this was not due to any failings on our part. We always strive to deliver excellent service, and, if this is ever not the case we are happy to hear constructive, feedback.

Again - thank you for taking the time to write this review, we appreciate all reviews and take all feedback on board.

Rated 5 out of 5 stars

Truly outstanding

I’m on to my second batch of shampoos conditioners face bars and cleansing bars now and I can’t imagine I’ll go anywhere else for these products again not only has my hair condition improved completely ( no more dry scalp ) but these products last forever and are so reasonably priced and completely natural that’s ticked all my boxes thank you to all your team

October 20, 2024
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Reply from Arcade Skincare

Hello,

Thank you so much for your review. It means the world to us.

We are so happy you like the shampoo, conditioner and cleansing bars. We strive to make good quality, eco-conscious products that do not cost the Earth (literally and figuratively), so it makes our day when this is appreciated.

Thank you for your support.

Team Arcade.

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Rated 5 out of 5 stars

Hydration Cream

I bought the hydration cream after much deliberation over the wonderful choices, but was given amazing advice on which cream would suit me.

I have rosacea and perimenopausal dry skin, this cream is like putting a blanket on, I can't wait to put it on my face every morning and night! Thank you Arcade Skincare this is everything I have been looking for.
The texture and ingredients are perfect x

October 20, 2024
Unprompted review
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Reply from Arcade Skincare

Hello,

Thank you so much for your review. It means the world to us.

We are thrilled to hear you have found the Intense Hydration a good match for your skin! It is one of our favourites and we are over the moon when we hear that it is so well liked!

Thank you for your support.

Team Arcade.

Rated 5 out of 5 stars

Happy first-time customer

Love these products. Delivery was prompt, packaging good, first time using shampoo and conditioning bars so the little tips on the boxes were very welcome!

October 16, 2024
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Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Rated 5 out of 5 stars

Saviour for hormonal skin :)

I have struggled with hormonal acne for all of my teen years, but nothing has cleared it up. I also messed up my skin barrier using really harsh chemicals, leaving my skin sensitive and irritated.
I've been using the cleansing gel, hydration cream, and charcoal cleanser for a month now and the difference is amazing. My skin no longer burns when I wash my face and I have noticed a significant reduction in break outs.
I also loved how the packaging is all recyclable. You can tell a lot of care went into making these products.
Thank you so much to everyone at Arcade skincare, you have given me my confidence back :)

September 14, 2024
Arcade Skincare logo

Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

I am go happy that our products have helped you with your skin - hearing this type of feedback really does make it all worthwhile!

Thank you.

Team Arcade.

Rated 5 out of 5 stars

A brand you can trust

It’s such a relief to finally find a brand that works for my unpredictable skin. The crew at Arcade are always super helpful and know exactly what to suggest. Theres a product for every skin type. I have highly sensitive skin and have always been weary of trying new products but have found this is the only brand that works for me. I highly recommend giving them a try. With regular use I’ve seen some major improvement in the condition of my skin.

September 26, 2024
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Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

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Rated 5 out of 5 stars

Fabulous product

Great ordering and delivery experience and fantastic product - really gentle on my skin while removing all make-up. Thank you! Will be ordering more soon.

September 16, 2024
Arcade Skincare logo

Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Rated 5 out of 5 stars

Great recyclable packaging

Great recyclable packaging, fast delivery, excellent product!

September 7, 2024
Arcade Skincare logo

Reply from Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Rated 5 out of 5 stars

OMG Absolutely Obsessed 🧡

OMG I am absolutely obsessed with Arcade Skincare! The best find ever! They are Welsh based, wholesome ingredients and amazing on my skin. My facial redness has reduced greatly and my skin condition has improved. I love their turmeric soap and Ultimate Glow Balm plus their wonderful shampoo and conditioner bars. Every shower is now an Arcade Skincare experience 🧡

August 20, 2024
Rated 5 out of 5 stars

Clarifying Charcoal & Tea Tree Cleanser Is the go to cleanser!

Very helpful business, I reached out to Alex and Mike for advice on what cleanser to use to get rid of the smell of chlorine after swimming.

I was advised to use Clarifying Charcoal & Tea Tree Cleanser. After my first swim soaking in the pool for 90 minutes I put it to the test. First shower no smell of chlorine very pleased.

I’ve always suffered with very itchy dry skin and normally moisture every day.

Since using the Clarifying Charcoal & Tea Tree Cleanser my skin has not been itching and I’ve only had to moisturise every once in a while instead of every day. I’m very pleased to actually have skin what is no longer dry and itchy!

If I knew normal shower gels was the problem I would have switched over a long time ago!

I’m constantly training so always hot and sweaty with outbreaks of spots and sweat rashes. Since switching to charcoal my skin has cleared up.

If your constantly training or a sweaty person like myself get your hands on the Clarifying Charcoal & Tea Tree Cleanser you will not be disappointed!!

It’s now my go-to cleanser and another order has been put through!

Thanks Arcade skincare you’ve made my triathlon training a lot easier I no longer worry about my dry itchy skin

August 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Smells amazing 😍

I bought the Mandarin and Grapefruit Shampoo and Conditioner Bars, the smell amazing. I also bought the Curl Custard, and my curls just love it. This will definitely be the first of many orders.

August 17, 2024
Rated 5 out of 5 stars

Magic cream

Where do I begin……the Magnesium Butter is an absolute game changer!

I suffer with knee/leg/ankle pain, that real dull ache which keeps me awake at night.

I tried this cream and WOW I’m pain free in just minutes. It’s really amazing stuff.

You guys are the best…..thank you both x

July 3, 2024
Unprompted review
Arcade Skincare logo

Reply from Arcade Skincare

Hi Amy,


Thank you for you review. We are over the moon that the Magnesium Butter works for you.

Thank you for taking the time to let us know, we look forward to seeing you again.

Team Arcade.

Rated 5 out of 5 stars

A little goes a long way and does it all!

The Ultimate Hydrate & Repair - Natural Eczema Balm arrived on time and does exactly what it says! After 1 week I have noticed an improvement in my facial skin tone, texture and hydration, fine lines have reduced slightly and my skin doesn't dry out as quickly as it used to. Would recommend for a one-stop natural skin remedy, not only to treat specific conditions like eczema but for overall skin hydration and improvement.

August 1, 2024
Arcade Skincare logo

Reply from Arcade Skincare

Hey Laura, firstly thank you for sharing your experience with Arcade, we love that it has helped how your skin looks and feels, it is true if you feel good about your skin it shines through to everything else, keep sharing your gorgeous - Team Arcade

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