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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, especially highlighting the magnesium cream for its benefits with sleep, pain relief, and restless legs. Many appreciate the natural ingredients and the positive impact on their skin and hair. The ordering process is frequently described as easy, and the delivery service is noted for being quick and efficient. However, some people were dissatisfied with specific product issues, such as certain creams having a lumpy consistency. A few customers also reported problems with their orders, including missing items and difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the effectiveness of... See more

Quality

Users describe positive interactions with product quality. Many customers praise the effectiveness of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and great service,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love the ethics of this company. No plastic and recycle able packing. My purchase came beautifully presented in a tin. The contents ‘ magnesium cream with lavender’ delightful and effective light sof... See more

Rated 5 out of 5 stars

I've bought lots of different products from Arcade. My newest purchase is the Hydration Cream and it is phenomenal! It's so creamy and silky - I apply it at night-time and my skin has looked and felt... See more

Rated 5 out of 5 stars

Wow ive been looking for a replacement for the magnesium supplement i cannot take now due to other medication. I have gone from waking many many times a night to 2 to 3 and going back to slee... See more

Rated 5 out of 5 stars

I absolutely love the Arcade Skincare products and not used anything else since August 2024. I’ve had so many compliments about how clear my skin looks and how healthy my (often) bleached hair looks.... See more


Company details

  1. Beauty Product Supplier

Written by the company

Hand-crafted, artisanal skincare products produced in small batches in our workshop in South Wales. We provide a range of skin and hair care products using vegan, plant-based, palm-free ingredients. Our products have been minimally formulated to ensure that they are non-irritating and safe and gentle to use on all skin-types. We are passionately plastic-free and almost entirely zero waste.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm so glad I found Arcade Skincare

I'm so glad I found Arcade Skincare! I'll never go back to plastic bottled shampoo and conditioner nor roll-on deodorant! I'm a daily user of the atomic blonde bars and citrus deodorant balm, amazing!!

February 22, 2024
Unprompted review
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Reply from Arcade Skincare

Hi Claire, thanks for being our biggest cheerleader, we always appreciate your purchases, thanks again. Team Arcade

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Rated 5 out of 5 stars

Lovely product with a feel good factor after use

Lovely product , acceptable price , certainly does what it says on the tin, softens, conditions and tamed my beard. Smell lovely particularly the rosemary and lavender! Delivered promptly and well packaged . Definitely happy to recommend to my friends here in St Leonard’s on sea .

March 21, 2024
Unprompted review
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Reply from Arcade Skincare

Hi Stephen, thanks for leaving such a great review, we are so glad we helped to get your beard tamed and smelling amazing. We have never been to St Leonard on sea, but we will make it part of our visit list. Thanks also for sharing with your friends, it is the most amazing thing you can do for a small business. All the best. Team Arcade

Rated 5 out of 5 stars

Super fast delivery website was easy to…

Super fast delivery website was easy to navigate. I was trying the shampoo and conditioner bars for the first time and I must admit I'm so impressed with them, Also loving the body polish too, a little goes a long way with the products.

March 1, 2024
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Reply from Arcade Skincare

Hi Kelly,

Thank you so much for your review! It makes us so happy to have happy customers! We are pleased you like the products- we have worked hard to make great products and are particularly proud of the shampoo and conditioner bars!

Thank you again,
Team Arcade

Rated 5 out of 5 stars

Fresh lovely product

Arrived promptly, well packed and presented really nicely. Products seem really creamy and as described.

February 22, 2024
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Reply from Arcade Skincare

Hi Jan,

Thank you for taking time to leave us a lovely review. We really appreciate it.

Alex will be pleased you were happy with the way the products were packaged as he takes great pride in making each parcel looks great and arrives on time!

Hope to hear from you again soon.

Team Arcade.

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Rated 5 out of 5 stars

Hydrate & repair

I've been using the hydrate & repair since before Christmas and I'm obsessed with using it everyday now. Highly recommend this for anyone an 1 tin last ages.
Brilliant product.

February 28, 2024
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Reply from Arcade Skincare

Hi Nicholas, we are so happy to read this, to be part of peoples daily routine is an honour and makes us realise what we do as a team is all worth while. Huge thanks, Team Arcade

Rated 5 out of 5 stars

Very pleased with this product

Very pleased with this product. Wanted a face care product for my teenage son that was delicate, reasonably priced and environmentally friendly, and this product fulfilled all my needs. Also was able to collect it locally to cut out delivery cost.

February 1, 2024
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Reply from Arcade Skincare

Awww Danielle, this makes us so happy, confidence in teenage years is so important and we are so happy our product has helped, we are super passionate about our enviromental impact and being affordable. Thank you for choosing the carbon neutral delivery, its amazing when we pick greener alternatives. Huge hugs. Team Arcade

Rated 5 out of 5 stars

Amazing products making my skin and hair feel fantastically hydrated and healthy!

I picked up a “Conditioning Mandarine & Grapefruit” shampoo bar, “Invigorating Coffee Body Scrub”, and “Ultimate Hydration Hyaluronic Acid Cream” moisturiser and boy oh boy are these fantastic products.

I’ve used solid shampoo bars before but the ones from Arcade Skincare do a far superior job of cleansing and conditioning my hair, all whilst smelling fantastic and being cheaper than the competition (my previous brand cost £9 for 40g, but Arcade gives you 90g for the same price!).

The ultimate moisturiser cream is a game changer for me! The scent is pretty neutral and only noticeable if your nose is right up close to it. The cream is fairly thick, which should be expected for a product such as this, it means that a little really does go a long way! Whenever you get a product like this, there’s always a little bit of it that sticks to the inside of the lid. I only needed a fraction of this to moisturise both of my arms, so I know the rest of the 120ml of moisturiser will definitely last me a long time. The product made my skin feel heavenly soft, with the moisturiser absorbing nicely into my skin. My go-to skin moisturisers in the past have been Hand Food by Soap & Glory, and more recently Soft by Nivea. My new go-to skin moisturiser will 100% be Intense Hydration by Arcade Skincare

My first impression of the body polish was all about the scent - it smells amazing and somewhere between an afternoon coffee and a chocolate brownie. That being said, the smell doesn’t linger on your skin after you’ve used it. The polish feels really good on my skin to scrub with and leaves my skin feeling soft and hydrated. Combine this with the Ultimate Hydration Hyaluronic Acid Cream (or, I’m sure, any other moisturiser from Arcade Skincare) and you’ll surely be onto a winner!

TLDR: a combination of Arcade Skincare’s conditioning shampoo, body scrub, and moisturiser truly leaves your hair and skin feeling wonderfully soft, hydrated, and healthy. When I’ve finished my stock of shower body bars I’ll be sure to pick up one of the shower cleansing products. Will always recommend their products and I’m sure they’ll be a staple in my hair and skincare routine!

February 12, 2024
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Reply from Arcade Skincare

Hi Tom,

Thank you for taking the time to leave such an in depth and lovely review.

We are so pleased you found us and our products, and even more pleased that you enjoyed using them. We carefully formulated the products to include only "stuff" that has a purpose, and aim to be eco-conscious but always cost effective.

So glad the products worked for you and we are so pleased you shared this review.

We look forward to seeing you again! Thank you from all at Team Arcade.

Rated 5 out of 5 stars

Super impressed !

I’ve been trying to find more organic and local products for my home and my children, supporting local is very important to me and when I stumbled across arcade skincare and saw what they had to offer I knew I had to try them. Fast delivery and I’m so impressed with the fully recyclable packaging! I can’t wait to build out skin and body collection

February 16, 2024
Unprompted review
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Reply from Arcade Skincare

Hi Sian, Thank you for taking the time to leave us such a lovely review, we love that you have found us and so glad you enjoy supporting our ethos and eco message. Huge thanks again,
Team Arcade

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Rated 5 out of 5 stars

Cruelty free and no nasties!

I have sensitive skin and struggle with really dry hands, especially in the winter months. Mike and Alex suggested some products that may help me and gave some helpful advice. They are extremely knowledgeable and can tell you exactly what goes into the products!

My favourite one so far is the Ultimate Hydration Hyaluronic Acid Cream - it gives me instant relief, feels luxurious and smells gorgeous.

The fact that everything is cruelty-free and vegan friendly is wonderful (no plastic either!). It’s lovely to see a local company with these ethics and I can’t wait to see more from Arcade Skincare. Thank you! 🫶🏻

November 24, 2023
Unprompted review
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Reply from Arcade Skincare

Hi Brady, thank you for sharing your thoughts and pictures, its really important as a young business to help reach people who are not aware of our wonderful product and the importance of our ethos.

We always love to hear feedback and love even more that the product helped you.
Thanks again for the review,
Team Arcade

Rated 5 out of 5 stars

Love everything about this company

I cannot recommend this company highly enough. They really, truly care about the their wonderful ethos and it's so refreshing to use a product that you really know has no nasties in it and no animals are hurt by it. The deliveries are a joy to open too, again you know that it's all recyclable and great. Opening the box is a pleasure because you can smell the gorgeous natural fragrances straight away. I've tried a fair few of the products now. I'm a fussy so and so, especially with my hair and I've never found a shampoo bar i could get on with. The ones from Arcade skincare lather beautifully, smell delicious and last ages. My daughter refuses to use anything else. The intense hydration cream is my new nightcream, I haven't touched my other one since having this. The coconut bar soap is yummy, you could eat it and that combined with the bodyscrub leaves your skin feeling so soft. I love it. I also am a huge fan of the deodorant, it took some getting used to, applying with your fingers but the spearminty smell is so fresh and I've noticed I don't get irritation when I shave anymore. My husband loves the beard butter and it makes him smell much nicer than usual 🤣I could rave all day about the products.

They are a small, friendly company and you know you are supporting a small business and doing good for the environment and yourself when you use their stuff. Fast delivery reasonable prices. Love them. Thank you Alex and Mike xxx

January 17, 2024
Unprompted review
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Reply from Arcade Skincare

Hi Vikki,

Thank you so much for the lovely review. We really appreciate you taking the time to leave such thoughtful feedback.

We are thrilled you like the products and that there was something for all of the family.

Thank you so much for your support, we appreciate you!

Team Arcade.

Rated 5 out of 5 stars

Bespoke lip balms to my requirements. Very happy!

I run my own aesthetics business and looked everywhere for lip balms that I could give to my lip filler clients in their aftercare bags. I was over the moon that i stumbled on Arcade Skincare, 1: because they are local to me and I love supporting local businesses and 2: they are all natural products.

They made the lip balms bespoke to my requirements , Infused with Arnica which is great for healing post injectable treatments.

I'm over the moon with them, and so are my clients
Very happy!

November 30, 2023
Unprompted review
Arcade Skincare logo

Reply from Arcade Skincare

Hi Tricia,

Thank you for your review! We are so pleased you were happy with the product and we are pleased we could help create a bespoke product just for you and your clients.

Thank you for supporting us, we really appreciate it!

Rated 5 out of 5 stars

I have a few of the wonderful products…

I have a few of the wonderful products from these lovely gentleman. The gel to milk cleanser, glow balm and intense hydration moisturiser.
I am obsessed with all of these products. I genuinely look forward to my skincare routine in the morning and evening. I use the cleanser, balm and moisturiser at night and just the balm during the day. My skin feels smooth, refreshed and dewy. Love the scents and textures of all the products!
And the ethos of the company is incredible. From plant based and compostable labels, to vegan friendly formulas. They really do tick all the boxes!
Eagerly awaiting their next products!

December 10, 2023
Unprompted review
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Rated 5 out of 5 stars

I've been using the Good Roots shampoo…

I've been using the Good Roots shampoo and conditioner bars and they are absolutely amazing so easy to apply no nasty chemicals and leaves my hair silky and smooth and soothes my normally dry scalp. Brilliant results would highly recommend 🥰

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Now a part of my daily skin care routine

I was lucky enough to find these wonderful souls at an event and I couldn’t be happier. Arcade knew exactly what I needed and were so informative on the product as well as the process. I purchased a beautifully presented tinned balm to help with my dry skin areas. I started using the balm as soon as I got home and it’s lovely. It instantly brings a refreshed smooth shine to my skin and it lasts. The balm itself isn’t greasy and a little goes a long way. It also brought the life back into my tattoos, once dull and grey now a deep shade of black as if new. I was so pleased I’ve used it as a full body balm rather than just the dry areas! It’s easy to use one brand and think you can find better. But this ticks all the boxes for me. So it’s a keeper. It literally does what it says on the tin and why on earth would you need anything more than that. Great find x

December 10, 2023
Unprompted review
Rated 5 out of 5 stars

Purchased a range of products

Purchased a range of products, very impressived, especially with the skin hydration products, as I suffer with eczema, and as the products as made with natural ingredients, It just feels reassuring to know I’m not using anything that’s going to harm my skin. Great products all round

November 29, 2023
Unprompted review
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Rated 5 out of 5 stars

I purchased the charcoal and teatree…

I purchased the charcoal and teatree soap and beard cream, Both products are fantastic with no nasty chemicals.my skin feels fresh and my beard fluffier than ever. Super fast delivery great company will be shopping here again, would recommend to anyone.

December 1, 2023
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Reply from Arcade Skincare

Hi Steve,

Thank you so much for taking the time to leave us a lovely review. We are thrilled you like the products, and so pleased they have worked for you. Thank you for being part of the Arcade Skkncare journey.

Kind regards,
Team Arcade.

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