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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were unhappy with their experience overall. Customers frequently found the pricing excessively high and the product quality poor, with generated videos often appearing blurry, unnatural, or failing to match expectations. Many also experienced significant frustration with customer service, citing unresponsiveness, slow assistance, and a complete lack of support. Additionally, users noted issues with the platform's functionality, such as long video generation times and credits being quickly depleted. However, some customers also noted positive experiences with responsive and helpful customer support, alongside appreciation for the product's potential in creating high-quality, realistic videos with good lip-sync.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many praising the platform's ease of use,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the support as... See more

Product

Customers had ambiguous experiences with the product, with some reviewers expressing satisfaction, calling it... See more

Price

Reviewers consistently express strong dissatisfaction with the pricing, often describing it as very expensive... See more

Quality

Consumers find quality to be negative, with many reviewers reporting that the video generated looks blurry... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more

Rated 2 out of 5 stars

not worth it. not even a support mail anywhere. classic french business behaviours. should be prohibited to allow french companies to start a business!

Rated 4 out of 5 stars

I had a very positive experience with Arcads.ai. The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available,... See more

Rated 1 out of 5 stars

It’s essentially just a front-end wrapper for existing AI video tools like Wan or Sora. The price is nearly 20x higher, and there’s no trial — likely because once you pay, you immediately r... See more


2.7

Poor

TrustScore 2.5 out of 5

163 reviews

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2.7

All reviews

(163)

127 reviews in the last 12 months

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Rated 4 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Arcads.ai.

The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available, takes the time to explain things clearly, and follows up properly — which is rare and highly appreciated.

The app itself is very promising and clearly positioned on a strong and relevant niche. It already delivers real value, and you can feel that there is a clear vision behind the product.

The only constructive point — which is completely normal at this stage — is that the app still needs to evolve and mature. But this applies to almost all AI tools right now: we are clearly at the beginning of a new technological cycle.

Overall, a serious team, a solid product foundation, and a lot of potential.
Well done to the Arcads team — I’m confident this platform will keep improving.

November 4, 2025
Unprompted review
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Rated 5 out of 5 stars

They help us to make our best ad

Feedback after 6 months of use:
The service is waaay better than HeyGen.
We can generate UGC with up to 1,500 characters unlike other platforms lets us create full UGC videos extremely fast, which has saved us a huge amount of time in our creative strategy.
It also allowed us to produce a large volume of UGC at a much lower cost, including one video that became our biggest winning ad since our launch. being able to add emotions to the actors is outstanding and feels incredibly realistic.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great tool for marketers

This is a great product. The talking actor videos sound much more natural than Creatify / are generally more convincing. The interface is super easy to use, and if for some reason the model gives you something weird, they will refund your credits which is huge. Definitely recommend to any media buyers!

November 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Very bad ! It’s essentially just a front-end…

It’s essentially just a front-end wrapper for existing AI video tools like Wan or Sora.

The price is nearly 20x higher, and there’s no trial — likely because once you pay, you immediately realise what’s happening and won’t want to stay.

This service provides nothing unique. You can do the same thing, faster and far cheaper, directly through the tools they rely on.

Worse, because their interface acts as a middle layer, video generation takes around five times longer.

Avoid it. If you feel misled, request a refund from your bank and report the transaction to Stripe to support your claim.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Massive Rip-Off — Don’t Waste Your Money

As a creative agency that uses AI tools every day, this has to be one of the biggest rip-offs I’ve come across. The pricing is ridiculous for how few credits you get, and you’ll burn through nearly half of them just trying to test or set things up. There’s no option to buy more credits either, which makes it impossible to properly trial or experiment.

I wasted most of my balance just testing one person and setup, and even then, the result sounded terrible — overly Americanised despite selecting Australian options. The product upload feature was just as bad, completely changing how my product looked.

Overall, the pricing model is poorly designed, the quality isn’t there, and it feels like a cash grab. There are far better and more transparent AI tools out there.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

ARCADS Scammers

Please do not use them. Scammers have been taking money from me without my knowledge or consent, even though I'm not a subscriber. I paid for 1 month.

October 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Very disappointing

Very disappointing. Costs £100 just to try and most of the features marketed don't work as well as suggested

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

ARCADS was well ahead of it's time

ARCADS was well ahead of it's time - I started using it as an early adopter and I was impressed with its ability to sustain long form audio over a period longer than 8 seconds. Is it perfect - no, but they seem to keep making improvements.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Tool with Outstanding Support

I’ve had a great experience with Arcads.ai – not only is the product easy to use and delivers great results, but the customer support is outstanding.
They responded quickly, were very friendly, and even reactivated unused credits for me without any hassle.

The only small downside I’ve noticed is that the audio quality can occasionally have some issues.

Highly recommend their service to anyone looking for a reliable and supportive team behind a great tool!

August 8, 2025
Unprompted review
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Rated 4 out of 5 stars

Great tool and support but be careful!

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonetheless, be careful with the usage of your credits. We made a lot of errors which cost €10 (1 credit) each. So read carefully how to use each option and watch tutorials before you begin creating something.

July 22, 2024
Unprompted review

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