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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, most reviewers were unhappy with their experience overall. Many customers found the pricing to be excessively high and not justified by the product's value, often feeling it was a waste of money. The quality of the product, particularly video generation, was frequently criticized as poor, blurry, or unnatural, with some users receiving unusable results. Additionally, some people experienced very slow video generation times, making the platform inefficient. However, some customers also noted positive aspects, with a number of reviewers praising the customer support team for being responsive, helpful, and outstanding. Some people were satisfied with the product itself, finding it easy to use and capable of delivering good results, especially for features like adding emotions or realistic lip-sync.

What people talk about most

User experience

Consumers find the user experience to be ambiguous, with many praising the ease of use, setup, and intuitive... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the support as... See more

Product

Clients share ambiguous opinions on the product, with some reviewers praising it as a "game changer" and a... See more

Price

People report negative experiences with price, often finding it very expensive compared to other applications... See more

Quality

Reviewers highlight negative aspects of quality, with many describing videos as blurry, low quality, and not... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more

Rated 2 out of 5 stars

not worth it. not even a support mail anywhere. classic french business behaviours. should be prohibited to allow french companies to start a business!

Rated 4 out of 5 stars

I had a very positive experience with Arcads.ai. The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available,... See more

Rated 1 out of 5 stars

It’s essentially just a front-end wrapper for existing AI video tools like Wan or Sora. The price is nearly 20x higher, and there’s no trial — likely because once you pay, you immediately r... See more


2.7

Poor

TrustScore 2.5 out of 5

161 reviews

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2.7

All reviews

(161)

127 reviews in the last 12 months

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Rated 1 out of 5 stars

Classic bait and switch

Avoid, I decided to create an account because the ads claimed it was free to try, great videos, etc, etc. After I decided to try and create my account, had to fill a very long questionnaire only to be met with a paywall asking for $110 USD, no free trial, one video credit to test or something, they simply provide a demo video similar to the one in their ads, felt scammed and left the website

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

The platform works great

The platform works great! I was able to pick avatars and put the scripts in and get it processed. The customer service is excellent they respond fast to emails.

May 14, 2025
Unprompted review
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Rated 5 out of 5 stars

The support is great

The support is great, quick to reply and offer support on the platform and features. High quality ads that are great. Our metrics across the board have soared up.

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

Not as good as they pitch it to be

They pitch it and have creators review it in a certain light, but the voices and ai creators do not move and/or sound natural. They do not offer you a trial and force you to pay $110 before you try anything. They know its not great which is why theres a pay wall. NO opportunity for a refund

April 30, 2025
Unprompted review
Rated 2 out of 5 stars

Overpriced creative ai tool not worth the hype

This is a classic video ai creative tool that is overpriced and locks features behind more and more expensive paywalls. It is OK for a basic video ai creation, but you will 90% need to use other tools to actually get a final output. I wouldn't recommend this at it's base value. Worth testing, and can imagine some specific use cases.

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Pricing was only available upon creating an account, which appears to be excessive on its own, let alone considering the heavy usage limitations. As others have pointed out, the product is not ready and it all feels much like a scam than a good product. Also, not worth trusting all the LinkedIn hype... loads of AI bots in the threads.

April 26, 2025
Unprompted review
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Rated 1 out of 5 stars

totoal joke

very bad platform, they promot to get your 1st video free them when you create an account they ask you for money, how can i test this without paying, you cant lol. totoal joke

April 18, 2025
Unprompted review
Rated 4 out of 5 stars

Good Product, Great Customer Support

While the product can improve (this is general feedback for all AI companies solving video gen at this point), there is a solid offering and use case for brands. Customer support is fast (with the help of bots) and more importantly, empathetic (helped me manage a deadline). As soon as the bot can't resolve, a human customer rep swoops in to help.

April 2, 2025
Unprompted review
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Rated 1 out of 5 stars

They took my money and ghosted me

They took my money and ghosted me. I paid for two video editing services for $88 each, and they took my money and ghosted me. Plus, their AI videos are junk except for one "actor" Helen. What a waste of money, no communication - they just ignore me on chat and via email. I filed two chargebacks to try to get my money back.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

WAY cheaper than UGC

I’ve been using Arcads for my skincare brand ads for months now, it’s so cost effective and ends up being WAY cheaper than paying for a UGC creator. The quality of the AI actors is insane. The fact I have control over it makes it so much better too, the staff are so helpful, and I like what they’re gonna implement to it in the future! If you have an ecom brand, please dont miss out on this opportunity.

February 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Total joke run away from arcads its total crap

Total joke, it can't even say "Ai" - here is a video (wont let me post the video of how bad it is) - now the best part is I had to pay over $10 for the privilege of re-writing my script to say "A i" instead of "Ai" which is the only way to get their bot to say that word correct. I get it, i've dealt with this on other tools, the issue is they are way over priced and every edit is $10+ again, and its an endless attempt to upsell you through the paywall to higher tier. You have to pay $100 to actually sample it, no trial, no test, because they know you will run. IT keeps trying to get you to upgrade higher to pro to unlock the real stuff. And it charges money for its own mistakes like not saying the word "Ai" properly. RUN AWAY THIS IS A JOKE!

February 1, 2025
Unprompted review

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