ArcBest Reviews 81

Do not use!! They lie about delivery times. After calling many times I was told that "it will arrive tomorrow". So let me get this straight, if I didn't keep calling my shipment would just sit there? :(

Order from Detroit MI to Spring Lake MI. They routed to Chicago. A 1-2 day transit is now going to be a 7 day transit. $300+ in freight costs for 1 pallet.

3/7/24 I am in business over 32 years. Have used many freight carriers to deliver to my customers which are major food distribution distributors that engage a logistics company to roll pallets of the delivery truck. They use a lumper service that I have been historically charged $55.00 per pallet. I used ARCB for two shipments this past January and again in February. Both shipments I was over charged for lumper services at customers receiving dock. I have receipts from the lumper service provider that show ARCB paid $55.00 but ARCB invoiced me for $97.20 on the first shipment and $162.00 for the second shipment. I spoke with customer service and was told that I was billed appropriately under the tariff. When I looked at the tariff on their website it allows for up to 130% which would make the lumper fee $71.50. Customer service told me I was under a different tariff but I have never received a copy of any tariff. I will be giving my freight to other carriers until this situation is corrected.
Proceed at your own risk if you use this carrier.

Update as of 3/13/24. In accordance with ARCB's request from seeing my review I submitted all supporting documents on 3/7/24 for the overcharged lumper fees including the receipts from the lumper. I have had no further response from ARCB.
Again I repeat proceed at your own risk if you use this carrier.

This was our company's first time working directly with this carrier. We arranged for freight about 2 weeks ago, got a good quote, booked the load, had the product delivered, only to find an added charge was applied to the invoice - $35 LAD was added. It is not unusual for added charges, but this particular one needed some explanation. So, I called several numbers, got bounced around to various departments, but finally got transferred to the area depot for the delivery site. After a brief discussion, the rep could not determine why it was on there and told me she would remove the charge. However, someone must have over-ruled her because the next day the invoice was never updated to reflect the removal of the charge.

So, I began a 5 day phone / email exchange to figure out what the charge was for. Not one time did anyone tell me specifically why the LAD charge was applied. I asked on 3 occasions to provide me specific reasons. I was not fighting the charge if it was legit. I absolutely was more than willing to pay what was owed. I just wanted to know what I was being charged for.

After getting some basic information from their "policies" page (which was provided to me as a "snippy" reply to my inquiry), I was able to determine for myself the reason for the charge. Apparently, they have a list of locations that are automatically categorized as LAD (Limited Access Delivery) sites. The location we shipped to was one of those on the list.

I gave them a lot of time to share with me the specifics of the charge. I gave them chance after chance to do so. All I wanted was for them to explain the charge, but not one person ever did! Sure, they re-iterated what I already knew that the site was LAD. But no one ever said it's because the site was on the list to be automatically classified as an LAD. No one ever told me that and they knew that on day one? I had to dig and investigate on my own.

All of this wasted time could have easily been avoided, and a better taste would be left in my mouth for this company, if they would have just done some very basic 101 investigating and communicating!

I spent way too much time trying to decipher the reason for the charge when someone could have told me on the very first day. It is very frustrating and disappointing to work with a company that is not very customer service oriented! If I am wrong about that, and this is an isolated circumstance, then perhaps they should do a better job training their personnel so it doesn't happen again.

Will I use them again? That depends on pricing as it always does. There is a lot of competition in the logistics industry. I am prepared to give them another shot down the line in the hopes this was a one-off! But, it is important that they hear consumer concerns so that they can make constructive changes.

Delivery came quickly and in great condition. The customer service team was even able to change the delivery vehicle, so my order could be delivered to my home.

January 2, 2024 when driving near mile marker 212 on southbound Interstate 75 in Georgia a dual trailer had a trailer dolly brake failure. The failure was to the left side of the (driver side) dolly. The ABF trailer had a number 553872. The failure ejected brake debris from the wheel of the dolly. This debris did damage to my newer 2023 KIA Sportage. The ABF truck did not stop and may have been unaware of the damage. The tractor had a cab # of 13376. My wife photographed the burn marks on the trailer wheel and the trailer number. The incident took place just prior to 2:32 pm. The incident involved heavy smoking from the dolly wheel, ejection of debris, and then no smoking. The dolly in question most likely had a catastrophic driver side brake failure. Photos are geo-tagged. The company has refused to pay or accept responsibility. Further they have refused to share information about the dolly inspection both prior to the incident and after. Either the company knows the dolly brakes were damaged and is hiding their responsibility for the damage or they do not know of the damage and kept dangerous equipment on the road. This leads me to the conclusion that the company is either unsafe or unethical or both.

The reply says to contact safety. I did this already in January and they just give you the run around. They will not own up to the damage they do. They are like children running away from their bad deeds.

We booked a shipment with ABF for 2 days transit and it is now 10 days later and the freight hasn't moved from the original processing center it was taken to after p/u.
When we called to get an answer from them about what was going on, they were extremely rude and just said they don't have any answers for us and it will get there when it gets there. NEVER USE THESE PEOPLE IF YOU ACTUALLY NEED YOUR FRIEGHT DELIVERED IN A REASONABLE AMOUNT OF TIME or IF YOU WANT ANY KIND OF GOOD CUSTOMER SERVICE. TERRIBLE COMPANY IN MY EXPERIENCE!

Used them multiple times. They are never on time (delayed 2 weeks!!!) and randomly hold your load hostage asking for upfront payment.

They also tend to invoice your customer directly and incorrectly without you knowing. Expect to run damage control frequently with them.

One pallet was off by 800lbs, extra charge was over $500 USD (once they picked it up and they refused to deliver until that was paid).

You will always talk to a different person there and they will never help you.

We ship a lot of loads. Desperately trying to find a good company. Used this company twice and still not sure who to call to book a load. We've gotten a new person every time and they're surprised we're even calling them. They act like they don't want the business. We have full truckloads we need to ship ASAP and they tell us they'll call us back in 10 minutes to book and won't even return our calls. We've had to leave them messages to pay for previous shipments and they won't call us back. Completely incompetent in the shipping industry. Only wish I read their reviews before trying to work with them. Good luck with this company. Never again. Unbelievable!

This company is constantly late for pickups. They never schedule with a time so they are not held liable if late, or in most cases, don't show up for a day. They cannot keep a schedule EVER. Even when asked to provide a pickup time they try to talk their way out of providing one. They never contact you when a driver is going to be late, or not show up. The only thing this company knows how to do is reschedule and they can't even do that most of the time. They have rescheduled for the same pickup everyday for four days straight. I would never recommend this company to anyone. DO NOT USE!!

We run a small business out of Tunnel Hill. Our freight is very unique and it is hard finding a good logistics company to work with the handle our freight. We partnered up with ArcBest at the beginning of the year and I have never been more impressed with a trucking company. I have not had one single incident. Not saying these don't happen, but just saying compared to other companies previously used i feel our product is treated with care. Our sales rep, Dean McKelvey, is extremely attentive to our shipping needs and very transparent. We also LOVE our terminal guys Anthony and Dustin.

Very thankful for Arcebest.

I booked this company through Freightcom. It was a total disaster. I will never use this company again. I didn't put insurance on my shipment because what can happen to 130 lbs of plated steel. Let me tell you what can happen. The shipment arrived upside down, without a cradle and the box was torn all to heck. There was an attempt to tape the mutilated box back together. The 130 lb plated steel product was scratched all to heck. The driver took pictures and a claim was submitted right away. It took 5 months to settle the claim. For a $2000 USD item, I was given $600 USD. To make matters worse I opened a couple boxes later and those items were scratched all to heck too. The company said that all boxes must be opened within 5 business days to file a claim. I am wondering what company opens all their boxes to inspect them within 5 business days. What if they had thousands of boxes? Very disappointed, frustrated and angry. Will never use this company again. Not worth the risk for poorly treated merchandise and waiting 5 months for a settlement. Shipper beware!

I read some of these reviews and I need to say I just had two very fragile and valuable pieces delivered by arcb and I could not be happier. The driver Jorge was so nice and accommodating. I have never had an easier time having something shipped to me then my experience here. You can trust them. There seems to be unhappy customers but they do a lot of volume and most people don't post if everything went well so I need to post how happy I am with them. It is the least I can do.

This shipping company is a scam, generated a quote for 2 huge shipments and came out to be around 600-700. I proceeded to schedule a pick up, it was swift, then comes the billing problem. Charged me a total of 2800, so I called and asked for an explanation. Customer service was not helpful at all, just read out what's on the invoice. Said I provided incorrect weight, it is clearly showed on the box (gross weight 199 pounds) so 2 will be 398 pounds. They said it was 400 instead, 2 POUNDS DIFFERENCE and they charged me about $72. Then fuel surcharge that was not shown in the quote, was about $603. There was also a "ALLOWS LOWER CHARGE AT HIGHER WEIGHT"charge for about $391. There was no explanation and solution provided and I was forced to pay that ridiculous amount because there's a deadline for my return shipments for the appliance company.

Just got my Home Depot vanity delivered this morning. Ryan Stapleton called in to dispatch to communicate a minor detail to the driver. Richard showed up with a smile and stellar attitude. He was very personable, likable and I enjoyed our short conversation getting to know each other. It's important to note that the last thing a customer sees is the driver. They represent their company and if they're in a bad mood or their attitude sucks...it's a reflection of the entire company. This is true for all companies with hard working delivery drivers.

In a day and age where it's hard to find good help, ABF should be proud to have Richard as an employee. His attitude made me want to write this review! Thanks Ryan and Richard!

12 days for the delivery of two pallets from South Jersey to North Port FL. Was the truck going backwards? If you want lousy service and endless excuses, this is your LTL carrier.

The driver was the biggest POS I've ever had the pleasure of talking too.
2hrs early and threatened to charge lift gate fee for dropping it in the driveway instead of waiting 20 minutes for me to show up.
Thank God his boss was cool but what the heck!
Why does everyone hate there life these days? Smile instead of hating dude, it's way better for the heart and soul!

NEGATIVE 5 STAR REVIEW: I would give a negative review if I could. I have been attempting resolve arcbest losing one of our shipments for over 2 months now. I have spoken with Monica multiple times who assured me the package would arrive. LIES. it never arrived, they tried to place blame on us and told us to file a claim. We filed a claim and it was denied. I replied and still received no response from them. We used their business over the course of 3 years and we will NEVER use them again. An absolute disgrace of a company that refuses to accept blame or accountability. I would not recommend them AT ALL.

I got 3 A to Z claim last 2 weeks with Amazon due to shipments were late 2 WEEKS or more.
They couldn't deliver the items as they promised within 3 days.
Customer cancelled the order because its late 12 days.
Even though I informed arcbest make the delivery ASAP before it's cancelled, guess what, they said they cant! This is how they run business. They didnt deliver and now they are asking return charge! Hah! I wish I could do the same business without making any logic. This is not the only one.
They are asking some storage fees for the shipment they couldn't deliver for 25 days.

We explained that is not "how you do business" but they are all this is what it is mood including accout manager.

You can't change their ethic but I can change the shipping partner so we don't get hit for our sales.

BE AWARE! They also update most of the invoice after you get quote.

Did I mention no one cares when you explain that's not how you do business?

Worst transportation company in USA ArcBest robbing costumers and carriers they refuse to pay our hard earned money we delivered 3 different loads in 2021 and we have been scammed and not paid even after we took them to court and court found them guilty and they are in default! Still didn't get paid! Also ArcBest accused us of double brokerage after this crazy accusation we took ArcBest back in court for deformation! We will clean up our name that we built with our hard work!!!!!!