ARCTIC Reviews 

745
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional cooling performance and high overall quality of the hardware products. Many consumers note that the incredibly responsive and professional staff always go above and beyond to assist. People note that replacement parts or missing components are shipped rapidly and entirely free of charge. Some reviewers were not happy with frustrating delivery delays, communication problems, and poor support response times. A few consumers also experienced ongoing difficulties regarding hardware compatibility issues or extremely rigid thermal paste. Buyers pointed out that resolving these specific setup problems took significantly longer than expected.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent cooling performance, whisper-quiet... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick responses and... See more

Service

Consumers find service to be exceptionally positive, praising the fast response times and helpful support... See more

Quality

Reviewers highlight positive aspects of quality, noting that the build quality is top-notch and cooling... See more

Staff

People report positive experiences with staff, frequently highlighting the exceptional professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased an Arctic liquid cooler and it’s been performing incredibly well—it's a very solid unit. I did run into a minor issue with the VRM fan on the CPU block, but the experience only go... See more

Rated 5 out of 5 stars

This company is excellent! Their products are superb and priced reasonably. However their customer service is amazing! Going the extra mile is an understatement. In this day and age it is totally ref... See more

Rated 5 out of 5 stars

Very good service. My dialog has been with Simon, and he is absolutely great. I needed some parts for my transition to amd motherboard, and he delivered what I needed, and when I had questions about... See more

Rated 5 out of 5 stars

Spot on Service. I bought a Mainboard that SSD cooler was not compatible to the Arctic AIO cooling. I did knew this because of their good documentation and they offer a free-of-charge own SSD cooling... See more


Company details

  1. Computer Accessories Store
  2. also in
  3. Computer and Accessories Store
  4. Water Cooler Supplier

Written by the company

ARCTIC is a leading manufacturer of low-noise PC coolers and components and has initiated and sustainably shaped the trend towards quiet cooling systems. In addition to an extensive range of CPU coolers and fans, ARCTIC offers high-quality monitor arms and wall mounts as well as practical equipment. The company, led by founder Magnus Huber, with locations in Germany, Hong Kong and the USA, convinces PC enthusiasts in more than 45 countries with innovative and user-friendly products, high quality and fair prices. For 20 years, ARCTIC has stood for pleasant computer work, the best service and personal support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(745)

205 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I placed an order for multiple items. One item had a small missing cable. I contacted their team and they solved my issue in no time.
Greatly recommend, thank you Freddy and Simon!

September 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I cannot lnock this company one bit i…

I cannot lnock this company one bit i currently have their artic 3 loquid cooler 240mm 2 fan unit fotted along with 3x artic pro argb p14 fans on my pc settup running a ryzen 7 5800x and i am blown away by how cool it keeps my pc and b550m tuf gaming board cool whisper quiet while playing bog games like borderlands 4 forza etc never have i seen a system run so cold that the temps dont usually go above 70 degrees c very value for money and best products iv used . Even sent out replacment offset brackets for amd processors that was missing from a liquid cooler bought else where free of charge and very quickly too cheers artic

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service!

Lost parts of my 360 aio cooler and the team shipped out a new mounting kit asap once I provided the invoice.

There was no cost in doing this and the team were excellent to deal with.

Couldn't recommend them enough.

September 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Liquid Freezer 3 pro Vram fan

My liquid freezer 3 pro's vram fan was starting to make rattling noise and i contacted Arctic. They were happy to help and sent new vram fan and solved my problem very quickly. I would highly recommend buying Arctic products because of their quality and customer service.

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Company with great customer…

Amazing Company with great customer service, Ordered a 5 pack of fans one was damaged in transit on the corner spoke to support and 2 days later a brand new fan was delivered to my door. Also great quality fans and nice and quiet in my case. Will use again for my next build

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have had a very good experience with…

I have had a very good experience with Arctic products. The build quality is excellent, the cooling performance is very good, and the products are easy to install. I also really appreciate Arctic’s customer support. They are helpful, responsive and professional, and it is reassuring to know that support is available if you ever have a problem or need advice. Overall, I am very happy with the quality, performance and customer service provided by Arctic.

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

I do not need to talk about the quality of their products, they speak for themselves. I had a problem with a Summair 2Go, I contacted the customer support and they quickly solved my problem, without making me feel "wrong". Honestly, this is how a customer service should work. If I could give 10 stars, I would.

September 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great experience so far

Products are great, customer service works as it should. If something missfunction they are sheeping you a new thing without a problem. That's how u earn a customer.

September 12, 2026
Unprompted review
Rated 4 out of 5 stars

excellent product & support, disappointing shipping option to Cyprus.

Excellent product and customer service
Very happy with my Liquid Freezer III Pro 360. Excellent performance, and ARCTIC customer service was responsive and helpful throughout my order.
My only criticism is the shipping option to Cyprus. The parcel took around three weeks to arrive from Germany, with almost no meaningful tracking updates during transit. Other shipments I receive from mainland Europe commonly arrive within 2–3 days.
I would happily pay a reasonable extra charge in the future for a faster shipping option with reliable end-to-end tracking.
Apart from the shipping experience, I am very satisfied with both the product and ARCTIC's support.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Happy with my arctic liquid freezer III 280 CPU cooler. Excellent and free support when the small additional vrm fan needed replacement.

September 21, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent RMA Process

I bought 8x ARCTIC Arctic P12 PRO PST and installed it into my personal computer. After 6 months, one of the fan started having bearing issues and I contacted ARCTIC directly for an RMA. It was hassle free, I sent them the video of the bad bearing, and they did not hesitate to mail me a new fan without returning the faulty one. Great customer service and RMA experience by Jessica.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great products great price and exelent service.

Great products for a great price.

Then you think. they must have bad service.

But no. Service is also top notch.

My vrm fan on my cooler start making noise within a year.

I wrote to arctic. They responded right away with an answer that the new part where in the mail 😊

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Customer Service

Purchased the Artic Liquid Freezer III Pro 360 AIO based on reviews & recommendations - not disappointed ! Excellent product that does what it's supposed to do with no fuss, simple to install and setup. I managed to lose a cable but reached out to Customer Support who, without any hesitation sent be a replacement F.O.C. - I was up and running in no time. 5 Star Product & 5 Star Customer Service.

September 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

World class customer service

World class customer service. Will definitely use them again.
Ordered Arctic Liquid 360 3 Pro Argb and P12 Pro fans. Received 4 days after shipping. I damaged the 3 in 1 cable when installing the AIO. I wrote to Arctic about buying another cable and some cooling paste. They replied that they would send a new one free of charge. I received the cable and cooling paste 4 days after they shipped it. Very satisfied customer.

September 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look