I recently purchased an Arctic liquid cooler and it’s been performing incredibly well—it's a very solid unit. I did run into a minor issue with the VRM fan on the CPU block, but the experience only go... See more
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ARCTIC is a leading manufacturer of low-noise PC coolers and components and has initiated and sustainably shaped the trend towards quiet cooling systems. In addition to an extensive range of CPU coolers and fans, ARCTIC offers high-quality monitor arms and wall mounts as well as practical equipment. The company, led by founder Magnus Huber, with locations in Germany, Hong Kong and the USA, convinces PC enthusiasts in more than 45 countries with innovative and user-friendly products, high quality and fair prices. For 20 years, ARCTIC has stood for pleasant computer work, the best service and personal support.
Contact info
Bevenroder Str. 149, 38108, Braunschweig, Germany
- +49 531 60945294
- info@arctic.de
- arctic.de
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Replied to 20% of negative reviews
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Excellent
I placed an order for multiple items. One item had a small missing cable. I contacted their team and they solved my issue in no time.
Greatly recommend, thank you Freddy and Simon!
They work very quickly
They work very quickly, and the warranty is genuine! Perfect customer service and product so are great
I cannot lnock this company one bit i…
I cannot lnock this company one bit i currently have their artic 3 loquid cooler 240mm 2 fan unit fotted along with 3x artic pro argb p14 fans on my pc settup running a ryzen 7 5800x and i am blown away by how cool it keeps my pc and b550m tuf gaming board cool whisper quiet while playing bog games like borderlands 4 forza etc never have i seen a system run so cold that the temps dont usually go above 70 degrees c very value for money and best products iv used . Even sent out replacment offset brackets for amd processors that was missing from a liquid cooler bought else where free of charge and very quickly too cheers artic
Fantastic service!
Fantastic service!
Lost parts of my 360 aio cooler and the team shipped out a new mounting kit asap once I provided the invoice.
There was no cost in doing this and the team were excellent to deal with.
Couldn't recommend them enough.
They send replacement for 2 fans of…
They send replacement for 2 fans of the Arctic Freezer ARGB cause the lights wouldnt turn on. With 2 mails, they were ready to send, and in a few days i had the replacements in my hands. Unbelievable service!
Liquid Freezer 3 pro Vram fan
My liquid freezer 3 pro's vram fan was starting to make rattling noise and i contacted Arctic. They were happy to help and sent new vram fan and solved my problem very quickly. I would highly recommend buying Arctic products because of their quality and customer service.
Amazing Company with great customer…
Amazing Company with great customer service, Ordered a 5 pack of fans one was damaged in transit on the corner spoke to support and 2 days later a brand new fan was delivered to my door. Also great quality fans and nice and quiet in my case. Will use again for my next build
I have had a very good experience with…
I have had a very good experience with Arctic products. The build quality is excellent, the cooling performance is very good, and the products are easy to install. I also really appreciate Arctic’s customer support. They are helpful, responsive and professional, and it is reassuring to know that support is available if you ever have a problem or need advice. Overall, I am very happy with the quality, performance and customer service provided by Arctic.
Excellent customer support
I do not need to talk about the quality of their products, they speak for themselves. I had a problem with a Summair 2Go, I contacted the customer support and they quickly solved my problem, without making me feel "wrong". Honestly, this is how a customer service should work. If I could give 10 stars, I would.
Great experience so far
Products are great, customer service works as it should. If something missfunction they are sheeping you a new thing without a problem. That's how u earn a customer.
excellent product & support, disappointing shipping option to Cyprus.
Excellent product and customer service
Very happy with my Liquid Freezer III Pro 360. Excellent performance, and ARCTIC customer service was responsive and helpful throughout my order.
My only criticism is the shipping option to Cyprus. The parcel took around three weeks to arrive from Germany, with almost no meaningful tracking updates during transit. Other shipments I receive from mainland Europe commonly arrive within 2–3 days.
I would happily pay a reasonable extra charge in the future for a faster shipping option with reliable end-to-end tracking.
Apart from the shipping experience, I am very satisfied with both the product and ARCTIC's support.
Free screws for installation
They provided me, for free, 4 screws that I needed for installing the cooler.
The screws belonged to the MOBO, but Arctic helped me.
Excellent customer support
Happy with my arctic liquid freezer III 280 CPU cooler. Excellent and free support when the small additional vrm fan needed replacement.
Excellent RMA Process
I bought 8x ARCTIC Arctic P12 PRO PST and installed it into my personal computer. After 6 months, one of the fan started having bearing issues and I contacted ARCTIC directly for an RMA. It was hassle free, I sent them the video of the bad bearing, and they did not hesitate to mail me a new fan without returning the faulty one. Great customer service and RMA experience by Jessica.
Great products great price and exelent service.
Great products for a great price.
Then you think. they must have bad service.
But no. Service is also top notch.
My vrm fan on my cooler start making noise within a year.
I wrote to arctic. They responded right away with an answer that the new part where in the mail 😊
Exemplary quick and friendly service
Fast and friendly service, my front fan broke down within warranty and they sent me a replacement within days of writing the service ticket. Exemplary service.
5 Star Customer Service
Purchased the Artic Liquid Freezer III Pro 360 AIO based on reviews & recommendations - not disappointed ! Excellent product that does what it's supposed to do with no fuss, simple to install and setup. I managed to lose a cable but reached out to Customer Support who, without any hesitation sent be a replacement F.O.C. - I was up and running in no time. 5 Star Product & 5 Star Customer Service.
Amazing
Amazing! Don't know if anything could even be better! Thank you!
World class customer service
World class customer service. Will definitely use them again.
Ordered Arctic Liquid 360 3 Pro Argb and P12 Pro fans. Received 4 days after shipping. I damaged the 3 in 1 cable when installing the AIO. I wrote to Arctic about buying another cable and some cooling paste. They replied that they would send a new one free of charge. I received the cable and cooling paste 4 days after they shipped it. Very satisfied customer.
Top level products with great customer…
Top level products with great customer support. I can assure you that if you buy Arctic products and you encounter any issue with it they will help you to resolve it ASAP!
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