Had to wait 39 hrs until my ticket was answered. Was given a satisfactory answer by slimee
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The technical team's response was fast, the only thing is that I can't use the services because I use laptop gamer and they tell me it's not bearable on the laptop, I was checking their pay and I didn... See more
2 stars because the cheats actually work. However the ban was quick to follow while using their cheats 1 day to be specific only for using ESP. The biggest issue i have with them is once i reported th... See more
Company replied
Company details
Written by the company
Arctic Cheats is one of the leading providers of cheats and hacks for various popular video games. We pride ourselves in providing exceptional support and a smooth customer experience.
Contact info
United States
- admin@arcticcheats.wtf
- arcticcheats.wtf
3.3
Average
391 reviews
Replied to 96% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trash support and their frost loader…
Trash support and their frost loader contains malware. Stay away this company will scam you. They try to boost their sales by offering “ free giveaways” for positive reviews. You wouldn’t need to do that if you were offering a decent service.
March 16, 2026
Unprompted review
Reply from Arctic Cheats
Thank you for your feedback, cam. We want to address the malware concern directly — cheat software interacts with game memory at a low level, which is the same behavior antivirus programs are designed to flag. This is a false positive common to all cheat software, not malicious code. Regarding support, we're sorry if your experience fell short. Please reach out to admin@arcticcheats.wtf and we'll be happy to offer a refund and address any outstanding concerns.
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The cheat doesn't work and the support…
The cheat doesn't work and the support is the worst support I've ever seen from a cheat seller, Refused to give me a refund even though the cheat was down when I bought it and it said that it was up on the website and when I tried to leave a review before he got it removed
March 6, 2026
Unprompted review
Reply from Arctic Cheats
Hi Bobby, we're sorry to hear about your experience. If the cheat was listed as active but was down at the time of your purchase, that's something we take seriously and you deserve a resolution. Please contact us directly at admin@arcticcheats.wtf and we will review your case and process a refund. We want to make this right.
dog shit supports
i swear on my life this is ther worst place you could buy anything from the support section is ltierally a bunch of 10 yrs old kids who are playing and not responding on your ticket i have a problem and am waiting for a respond for 2 hours now while 5 of their support are online and the owner too so please please if you want to be mentally good don't buy from this dog shit place <3
March 11, 2026
Unprompted review
Reply from Arctic Cheats
Hi Rose, we're sorry for the wait time you experienced. Our support team should be responding within a reasonable timeframe and we apologize that wasn't the case here. Please email us at admin@arcticcheats.wtf and we'll personally ensure your issue gets resolved, including a refund if needed.
Reply from Arctic Cheats
Hi Kaeden, we're sorry to hear you had an issue. Our software does not have any capability to cause hardware damage — if you experienced a PC issue, it was unrelated to our product. That said, if you had a negative experience we'd like to help. Reach out at admin@arcticcheats.wtf.
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Scam DONT BUY ANYTHING
I got rust frost. While i was playing i got around 3dms in 30 mins of people saying that arctic are scammers and that the cheats are detected. After i asked in chat they said it has always been undetected. I said that i doubt it and a few minutes later my key got deleted and banned from discord. DONT BUY UNLESS YOU WANT TO BE BANNED (Its fully detected you ARE going to be banned)
March 4, 2026
Unprompted review
Reply from Arctic Cheats
Hi Druski, we're sorry your experience ended this way. We take detection reports seriously and understand your frustration. Please contact us at admin@arcticcheats.wtf and we'll review your case and offer a refund.
horrible store
after I bought the product I never received a key, so I contacted support. I waited 8 hours for their support team to assist me, and then afterwards, the product didn't work. they told me to keep restarting my pc until it worked, which didn't work. they then closed my ticket and refused to support me whenever I tried to make a ticket.
March 1, 2026
Unprompted review
Reply from Arctic Cheats
Hi Ron, we sincerely apologize for this experience. Not receiving your key and then having your ticket closed without resolution is unacceptable. Please email admin@arcticcheats.wtf directly and we'll make sure you receive either your product or a full refund immediately.
arc raiders cheat worked for first raid…
arc raiders cheat worked for first raid after that didnt want to workk menu worked but esp didnt and aimlock didnt
February 26, 2026
Unprompted review
Poor support
Bought Frost Rust from their store. The menu would not open after following all the set-up procedures and etc. Their support is an AI chat bot and when you do eventually get through to a human they are as useless as the AI bot. I went into their discord and opened tickets even just to get permission to chat in the general chat but was always ignored or closed. When eventually talking to someone in a discord ticket they told me to go back to the website and talk to the AI bot, once I got answers for help to contact their email address for a refund the email was ignored and also further tickets. Bit of a shame considering I would like to use their site to buy products for multiple games but after dealing with this unprofessional service and laziness I am off it.
February 11, 2026
Unprompted review
Reply from Arctic Cheats
Hi, we're sorry for the runaround you experienced with our support process. You should never be redirected between channels without getting a real answer. Please email admin@arcticcheats.wtf and someone will personally handle your case and arrange a refund if the product didn't work as expected.
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Shit support
Shit support. The cheat i got got for bf6 got me banned within 2 hours of play, expensive cheats as compared to the other in the market that too without a spoofer which is why i got hwid banned. They have high price shit support and no compensation as well. Don't buy from them!
February 20, 2026
Unprompted review
Reply from Arctic Cheats
Hi Hamed, we're sorry to hear you were banned. It's important to note that bans typically occur when features are used too aggressively or visibly in competitive settings — using high-visibility settings without conservative configuration significantly increases detection risk. A spoofer is a separate tool that we'd recommend for HWID protection going forward. That said, please reach out at admin@arcticcheats.wtf and we're happy to discuss your situation.
I bought some products from Artic
I bought some products from Artic, and to my belief it's working great. Communication and Service is great. Defenitly recommend buying.
February 18, 2026
Unprompted review
They have amazingg cheat quality and i…
They have amazingg cheat quality and i would recommend this to anyone trying to cheat on video games. if you need help i recommend dming arctic he is a great help
February 9, 2026
Unprompted review
Very good been using it for months
Very good been using it for months. Staff support can be a little slow in replying but overall still good
February 7, 2026
Unprompted review
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a shitty assholes that closed the…
a shitty assholes that closed the ticket without replied .
February 6, 2026
Unprompted review
Reply from Arctic Cheats
Hi, we apologize that your ticket was closed without a response — that's not the experience we want anyone to have. Please reach out to us at admin@arcticcheats.wtf and we'll make sure your issue is properly addressed.
dont buy from here
i purchased a lifetime spoofer and are having issues tried ai chatbot on web no help made a ticket in the discord still no help also emaild and still no help i would not recommend buying from here as they do not offer any type of support
February 6, 2026
Unprompted review
Reply from Arctic Cheats
Hi John, we're sorry you weren't able to get help through any of our support channels. That level of unresponsiveness is not acceptable. Please email us directly at admin@arcticcheats.wtf and we will personally follow up on your spoofer issue and ensure you get the support you paid for.
Horrible customer support
Horrible customer support. Nothing would open or work. Zero help from their "customer support". STAY AWAY
February 4, 2026
Unprompted review
Reply from Arctic Cheats
Hi Danika, we're sorry nothing was working and that our support team failed to help. Please contact us at admin@arcticcheats.wtf and we'll look into your situation and process a refund if the product wasn't functional.
Terrible, Scammers
terrible, just avoid it as far as possible! they are scammers and the moment i required a refund they just ignored me and they ended the the chat
February 1, 2026
Unprompted review
Reply from Arctic Cheats
Hi Hamza, we apologize if your refund request was not handled properly. Please reach out to us at admin@arcticcheats.wtf and we will review your case and process your refund.
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Terrible no matter how hard you try to…
Terrible no matter how hard you try to hide it you will be banned
January 30, 2026
Unprompted review
Reply from Arctic Cheats
Hi Jay, we're sorry to hear you were banned. It's worth noting that detection risk is significantly higher when features are used in a blatant or aggressive manner — using subtle settings and conservative configurations is essential to staying safe. Please contact us at admin@arcticcheats.wtf if you'd like to discuss your experience further.
Reply from Arctic Cheats
Hi Mariusz, we're sorry to hear your experience was so negative. We'd genuinely like to understand what went wrong and make it right. Please reach out at admin@arcticcheats.wtf and we'll do our best to resolve your issue.
Zero customer support
I tried opening a ticket in their dc server about the launcher to one of the cheats not working and they just straight up avoided my questions 1/10 id rather get the skin peeled off of my face than try to get this working again
January 28, 2026
Unprompted review
Reply from Arctic Cheats
Hi Chezter, we're sorry your support experience was this poor — your questions should never be ignored. Please reach out to us at admin@arcticcheats.wtf and we'll personally assist with your launcher issue and make it right.
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