Ariston Spares UK Reviews 

180
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently found the correct parts easily, noting that products were exactly what they needed. Many praised the delivery service for its speed, with items often arriving on time or even earlier than expected, and well-packaged. The overall service was described as excellent and efficient, with people appreciating the easy ordering process and prompt receipt of goods. However, some customers also noted issues with delivery, particularly regarding items not arriving on time despite paying for next-day or express shipping. These delays were often attributed to courier problems, including failed collection attempts or incorrect delivery claims, leading to inconvenience like having to collect parcels from distant points.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Product

Reviewers highlight positive aspects of product, with many finding the correct parts easily and noting that... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the great and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was able to find the correct parts for my water tank, easily. Ordering was simple as was paying. The parts were quickly despatched via UPS and arrived next day. I’d highly recommend this company... See more

Rated 5 out of 5 stars

Correct part arrived on time and well packed. Price was very competitive compared to other online suppliers. Highly recommended.

Rated 5 out of 5 stars

The part was sent out immediately, arrived in good packaging the next day as agreed. The price was much cheaper than everyone else. I was really happy with the service and will use them again when i... See more

Rated 5 out of 5 stars

I have a property in Asia and an ariston water heater installed had a problem so I sent for the local engineer to fix it ( the water heater is only 3yrs old ) the engineer advised me that the pcb w... See more


Company details

  1. Appliance Parts Supplier

Written by the company

We offer genuine Ariston Spares at trade prices, delivered directly to you. We cater for both domestic and commercial customers and our simple and easy to use website allows you to order a part 24/7 and have it delivered to an address of your choice, whether that by your home, office or a customer's address.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(180)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience was just wonderful as I…

My experience was just wonderful as I ordered the wrong part number part by email given to me by Ariston UK head office so when I noticed the difference to the old part i took out of the boiler i hand delivered it back Ariston Spares uk who was just great they now that Ariston boiler uk grave me the incorrect part number and sorted out and had the correct one in stock and a exchange took place, if anyone need a part for a boiler and good service I really recommend Ariston Spares UK,

July 23, 2024
Rated 1 out of 5 stars

Poor service trying to get out of…

Poor service trying to get out of replacement faulty item

July 10, 2024
Ariston Spares UK logo

Reply from Ariston Spares UK

Hi Andy. We can't find any record of any contact from yourself regarding this part being faulty? We have no problem with replacing defective parts as per our Ts&Cs.

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Rated 1 out of 5 stars

UPS are rubbishordered took my money

ordered took my money. never delivered. UPS sent emails 2 days running saying would deliver at 12 next day. stayed in never showed up.

June 17, 2024
Ariston Spares UK logo

Reply from Ariston Spares UK

Hi Les, we are sorry to hear this. We don't have any record of you contacting us directly about this issue? We will look into it straight away.

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Rated 5 out of 5 stars

Good Customer Services

Ordered the wrong valve, emailed and order held immediately, re-ordered correct valve, initial order refunded. Correct valve received.

Good Customer Services !

May 24, 2024
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Rated 1 out of 5 stars

No guarantee on their PCB

No guarantee on their PCB. If you take it out of the packaging and fit the PCB you are not allowed to return it under their terms and conditions.

April 16, 2024
Ariston Spares UK logo

Reply from Ariston Spares UK

We are sorry that you are not happy with our service. However, there are no parts suppliers in the country that would accept the return of a used PCB

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