Hi Arktastic, I just wanted to give a small feedback regarding my recent order. I ordered the Anua 77 Soothing Toner, but I received the Heartleaf + Hyaluron version instead. It’s okay for me and... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered a Medicube device and immediately emailed them when the wording on the box was missing one tiny word which made me wonder if I received the wrong version. They responded so quickly... See more
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Received my package with no problems, and with extra gifts because it took a couple of days more to deliver. The support team replied back to my delivery enquiry almost instantly. Loved the products... See more
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My shopping experience with Arktastic was delightful. I received generous gifts along with the highlighters I purchased, as a kind gesture to make up for the slight delay in my order. It was such a th... See more
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Company details
Written by the company
Connecting the world through shopping!
Contact info
1/35 Lanark St, 3169, Clayton South, Australia
- 0421795334
- info@arktastic.com
- arktastic.com
4.7
Excellent
429 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Seamless purchase and timely.
February 11, 2026
Reply from Arktastic
Thank you for your feedback! 😊
We’re glad to hear your experience was smooth and timely. We truly appreciate your support and look forward to serving you again soon!
Reply from Arktastic
Thank you for your kind words!
We’re really glad you had a great experience and appreciate you taking the time to leave a review.
I love my products
I love my products. Thank you for including some free products! Great customer service.
February 6, 2026
Reply from Arktastic
Thanks for the lovely review!
We’re so happy you love your products and we’re glad the free extras made your experience even better.
The staff went above and beyond to…
The staff went above and beyond to ensure my issue was resolved. Truly exceptional service. I was blown away by the quick response and personalised attention I received. Outstanding! Attention to detail and proactive approach of the team was remarkable.
February 5, 2026
Reply from Arktastic
Thank you so much for your wonderful feedback!
We’re truly grateful for your kind words and thrilled to hear that our team could exceed your expectations. Providing quick, personalised, and detail-oriented support is always our priority, and it means a lot to know it made a difference for you.
We really appreciate your support and look forward to serving you again!
Reply from Arktastic
Thank you so much for your kind words! We’re glad you were happy with our packing and service. Your support truly means a lot to us
Payment Processed / No Order Confirmation - 24 Jan 2026
I placed a guest order for 2x Dr RejuAll PDRN cream on 24 Jan 2026 and my card was charged, but I never received a confirmation email. I have sent a few follow-ups without success.
I require an immediate update on the order or a full refund.
January 24, 2026
Unprompted review
Reply from Arktastic
Hi Win Win,
Thank you for bringing this to our attention, and we’re genuinely sorry for the stress and confusion caused. We completely understand how concerning it can be to not receive an order confirmation, especially when payment has gone through.
To clarify, your guest order was placed on 24 January at 10:49 PM. As this was placed late in the evening and over the weekend, our team did not have the opportunity to process or respond immediately. That said, we acknowledge that you should have received clearer communication, and we apologise for that.
We can confirm that your order has been successfully received and is secure in our system. It will be processed on the next working day, and we will be emailing your order confirmation and invoice to you shortly.
Please rest assured, Arktastic is a legitimate Australian business, and we take customer concerns very seriously. We appreciate your patience and the opportunity to resolve this properly for you.
Kind regards,
Ra
Arktastic Team
Reply from Arktastic
Thank you so much for your lovely feedback!
We’re thrilled to hear that you loved the product and that your friends noticed your glowing skin too. Your satisfaction truly means a lot to us. We look forward to serving you again soon!
Reply from Arktastic
Thank you for your kind feedback!
We’re happy to hear that you found the product good. Your trust and support truly mean a lot to us. We look forward to serving you again soon!
Fantastic item
January 5, 2026
Reply from Arktastic
Thank you for the amazing review!
We’re thrilled to hear you found it fantastic. Hope to see you again soon at Arktastic!
I saw difference even in first use.
I saw difference even in first use.
The packaging was very beautiful.happy with my order
December 31, 2025
Reply from Arktastic
We’re so happy to hear this!
Seeing results from the first use and loving the packaging makes us smile. Thank you for choosing Arktastic
Thank you for great service
Thank you for great service. I really love all from your.
December 31, 2025
Reply from Arktastic
Thank you so much for your kind words!
We’re delighted to hear you loved everything and had a great experience with us. Your support truly means a lot to Arktastic
Great service and great prices
Great service and great prices! Quick delivery couldn’t be happier with my order and as such am now ordering more items from Arktastic.
December 2, 2025
Reply from Arktastic
Thank you for the wonderful review!
Great service, great prices, and happy customers are what we strive for. We truly appreciate your continued support at Arktastic!
Reply from Arktastic
According to our records, your order was successfully delivered on the 3rd of this month.
If you have not received the package, please do not worry, our warehouse team will contact you tomorrow to assist you further and ensure this is resolved promptly.
Rest assured, we are fully committed to making sure you receive your order without any inconvenience.
Thank you for your patience and understanding.
Delivery so fast
December 2, 2025
Reply from Arktastic
Thank you for your wonderful feedback!
We’re delighted to hear that your order arrived so quickly.
Looking forward to serving you again!
Reply from Arktastic
Thank you so much for your kind feedback!
We’re glad to know you found our prices great. We always aim to offer the best value to our customers.
We truly appreciate your support and look forward to serving you again!
Will definitely buy from them again
It was my first time purchasing from them and I’m pleased with the service. I received my order with no issues. It was shipped fast and packaged really well. Highly recommended. Thank you Arktastic!
November 9, 2025
Reply from Arktastic
Thank you so much for your amazing review!
We’re delighted to hear that your first purchase with us was smooth and enjoyable.
Your recommendation means a lot to our team. We look forward to serving you again soon!
Reply from Arktastic
Thank you so much for your lovely feedback.
We’re glad to hear you were happy with our fast delivery.
Your support means a lot to us, and we look forward to serving you again soon!
Customer service is excellent
Customer service and the whole shopping experience is excellent. I accidentially order same product twice and customer service team helped to cancel promptly. Delivery is fast and well packed. I really enjoy shopping with Arktastic.
November 13, 2025
Reply from Arktastic
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had an excellent shopping experience with us.
Our customer service team is always happy to help, and we’re glad we could quickly resolve the duplicate order for you.
It’s great to know your delivery arrived fast and securely packed. We truly appreciate your trust and love having you as part of the Arktastic family.
Quick delivery and all products in…
Quick delivery and all products in great condition
November 13, 2025
Reply from Arktastic
Thank you so much for your kind words!
We’re delighted to hear that your order arrived quickly and in perfect condition. Your satisfaction means a lot to us.
Reply from Arktastic
Thank you so much for your wonderful review!
We truly appreciate your kind words.
We’re glad to know you had a great experience with our service, and we look forward to assisting you again soon.
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