Hi Arktastic, I just wanted to give a small feedback regarding my recent order. I ordered the Anua 77 Soothing Toner, but I received the Heartleaf + Hyaluron version instead. It’s okay for me and... See more
Company replied
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Review summary
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I ordered a Medicube device and immediately emailed them when the wording on the box was missing one tiny word which made me wonder if I received the wrong version. They responded so quickly... See more
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Received my package with no problems, and with extra gifts because it took a couple of days more to deliver. The support team replied back to my delivery enquiry almost instantly. Loved the products... See more
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My shopping experience with Arktastic was delightful. I received generous gifts along with the highlighters I purchased, as a kind gesture to make up for the slight delay in my order. It was such a th... See more
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Company details
Written by the company
Connecting the world through shopping!
Contact info
1/35 Lanark St, 3169, Clayton South, Australia
- 0421795334
- info@arktastic.com
- arktastic.com
4.7
Excellent
429 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy to receive my order at last
I originally wrote a very negative review as I had not received my order but after many inquiries to them I finally received my order with a few extras to make up for the delay. Very appreciated !
Thank you very much.
June 7, 2024
Unprompted review
Reply from Arktastic
Hi there,
Thanks for reaching out to us, apologies for the bad experience you had so far. Can you resend your enquiry to support@arktastic.com so our team can assist you immediately? Unfortunately, our support teams are only contactable via email, we will await your response.
Once again, apologies for the inconvenience caused.
Best,
Team Arktastic
K-beauty
In my first feedback, I gave a score of zero because I didn't receive any confirmation for my order after six days and thought this website was fake, like many others. I even considered filing a complaint as I believed I had lost my money. But immediately after posting my feedback, I received an email from customer service apologizing and promising to send my order as soon as possible. Today, after nine days, I received all my items along with two extra products, probably to make up for the inconvenience. Therefore, I am changing my feedback and giving a score of 5. Thank you, and I will definitely be a regular customer.
June 3, 2024
Unprompted review
Reply from Arktastic
Hi Fereshteh,
Thanks for reaching out to us and providing us with your feedback. Your support enquiry has been received and has been prioritised in the queue. The logistics team will reach out to you with tracking information and your order is scheduled to be shipped the next business day.
Feel free to reach out to the team directly via email if there is anything else we can help you with!
Best regards,
Team Arktastic
Really fast postage and the products…
Really fast postage and the products are so amazing 🤩 Thankyou so much I’ll definitely be repurchasing in the future 🥰
May 7, 2024
Unprompted review
Skin care products
I am delighted to say that the product are genuine and really helpful for my skin. Order reached on time without delay
May 2, 2024
Unprompted review
Person centred service
Even though my order came late, I got written card apologising for the late delivery with a gift. I really appreciate it. The candle smells delicious
April 22, 2024
Unprompted review
Very supportive and helpful team
Very supportive and helpful team. My order was delayed due to Easter public holiday which was fair enough, I asked about my order, the team were very helpful, supportive and I got very fast response from the team and the team also enclosed a gift for me which was really good. Thank you Arktastic team🎉
April 22, 2024
Unprompted review
Although my parcel got delayed but I…
Although my parcel got delayed but I like how they updated me with the reasons for delay. The quick response to email was great service and would shop more in future. Thank you for the written note about delay. Love it😊
April 9, 2024
Unprompted review
Poor feedback/Scammed
I placed an order on here since 22/03/2024 that’s exactly 2 weeks now no feedback whatsoever and I haven’t received a mail to this regards also my products has not arrived, I feel scammed because I don’t know how to reach out to the team the phone number online says not responding.
March 22, 2024
Unprompted review
Arktastic my solution for korean makeup & skincare
I like korean make up and korean skin care, and arktastic is my solution for my needed. I made about 4 or 5 purchases from Arktastic, dont worry, its trusted. Everytime i asked about my order, the support team were very helpfull, very fast response, and i love the gift that Arktastic gave to me from my first time order. Thank you Arktastic.
April 2, 2024
5 star rating
Great products that work. The service is efficient and delivery is prompt.
March 13, 2024
It was great experience shopping you with…
It was great experience shopping with you and whatever products I ordered it always comes on time thank you for your great service 🙂
March 11, 2024
Good quality,quick service.
March 1, 2024
I had an issue with one of my products
I had an issue with one of my products. I have been asked support, they responded very quickly and solved.
February 29, 2024
Received order within days
Received order very quickly. Products are 100% authentic. Fantastic prices. I will definitely order again
February 8, 2024
Delivered super quick
February 8, 2024
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