Excellent customer service. Very polite young man as installer. He was not rushed and had as much time as I needed to be comfortable using my new chair. Highly recommend this company.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Charlie, sales, gave a professional overview and outlined our options; answered all our questions and invited us to visit the showroom. No pressure at all. We decided to go with a reconditioned Stann... See more
Company replied
Installer came and installed our chairlift seamless with no problems….The unit and installation is a very easy “5” rating as we are completely satisfied….Would recommend Arrow Lift and their products... See more
Company replied
Everything was taken care of quickly and efficiently. We had a great introduction to the product and full and clear instructions once the stair lift was installed within a matter of days. Our installe... See more
Company replied
Company details
- #2 of 2 best companies in Elevator Service
About Arrow Lift - Appleton
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
Call Now
Get a Quote
Contact info
411 North Casaloma Dr, 54913, Appleton, Wisconsin, United States
- 920-733-3421
4.6
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The installer was great..Courterious
The installer was great..Courterious, knowledgeable and effcient.Good product. Overall pleased from sales to final installation to operation.
July 22, 2026
Reply from Arrow Lift - Appleton
Thank you, David, for sharing your experience. We’re glad the process went smoothly from the initial sales conversation through installation and that your installer was courteous, knowledgeable, and efficient. It’s good to hear you’re pleased with both the lift and how it’s operating.
Warmly,
The Arrow Lift Team
Excellent customer service
Excellent customer service. Very polite young man as installer. He was not rushed and had as much time as I needed to be comfortable using my new chair. Highly recommend this company.
July 22, 2026
Reply from Arrow Lift - Appleton
Thank you, Lehann, for sharing your thoughts. We’re glad your installer took the time to make sure you felt comfortable and confident using your new stair lift. Your recommendation means a great deal to our team!
Scheduling was screwed up
Scheduling was screwed up, nobody cared about how it inconvenienced me.
July 15, 2026
Reply from Arrow Lift - Appleton
Hello John,
Thank you for taking the time to speak with us yesterday evening and explain how the scheduling delay affected your day. We are so truly sorry that our technicians arrived outside the expected window and that the lack of timely communication caused you to miss an important event. We’re grateful you also shared that the technicians themselves were helpful. We want you to know that we do truly care about you, your wife, and all of our customers. You are the reason we do what we do, and we will use your feedback to continue getting better at serving our customers. Thank you for your business and for the opportunity to learn from your feedback.
Sincerely,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you for taking the time to leave a review, Caroline and Arvin! We’re delighted to hear that your installers were helpful and that they provided a good experience. Our team takes pride in making the installation process as smooth and straightforward as possible, and we’re pleased that their efforts made a positive impression.
Thank you for sharing your kind words. We’re grateful for the opportunity to serve you and are always here if you have any questions in the future!
- The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you for your feedback, June! We’re pleased to hear that you received prompt, efficient service and that you found the experience to be a good value. Our team works hard to provide dependable support while keeping the process as smooth as possible. We appreciate you taking the time to leave a review and are grateful for the opportunity to serve you.
Warmly,
The Arrow Lift Team
I would definitely recommend them.
The men I worked with were polite and helpful. They were on time and did the installation as they said they would. The site was clean. I have no complaints. I would definitely recommend them.
May 20, 2026
Reply from Arrow Lift - Appleton
Thank you for sharing your experience, Marsha! We’re glad to hear that our team was courteous and respectful of your home throughout the installation process. Arriving on time, completing the work as promised, and leaving the area clean are all things we work hard to deliver on every project.
It’s especially meaningful to hear that you would recommend us to others. We truly appreciate your kind words and are pleased that the experience met your expectations.
- The Arrow Lift Team
A great Company to work with.
Returned our call and was on time to the appointment. No pressure to purchase and answered all of our questions. We felt well taken care of. Service call was prompt and same day. A great company to work with.
April 29, 2026
Reply from Arrow Lift - Appleton
Thank you, Patricia, for taking the time to share your experience. We’re glad to hear our team was responsive, punctual, and took the time to answer all of your questions without any pressure.
It’s also great to know you felt well taken care of throughout the process and that your service call was handled quickly. Providing timely, thoughtful support is very important to us, so your feedback means a lot.
Thank you again for your kind words—we’re grateful for the opportunity to work with you!
Warmly,
The Arrow Lift Team
So far love our chair lift i now feel…
So far love our chair lift i now feel safe when my wife uses the stair after her fall and ensuring stay in the hospital also for myself as I need the use of a cane it is uncomfortable on the stairs
Feel Safe Again
March 11, 2026
Reply from Arrow Lift - Appleton
Thank you for sharing this, Jerrold. We’re really glad to hear the chair lift has helped bring a greater sense of safety to your home, especially after such a difficult experience. Knowing it’s making the stairs more manageable for both you and your wife means a lot to our team. Helping families feel more comfortable and confident moving around their homes is exactly why we do this work.
Best,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you for sharing this, Bill! We’re glad to hear the lift itself has been a good fit for you and that the installation went smoothly and on schedule. It means a lot to know our team’s professionalism made the process straightforward from start to finish.
Warmly,
The Arrow Lift Team
Very happy
Our installer Isaiah was great! He was fast,efficient, and very knowledgeable.
January 14, 2026
Reply from Arrow Lift - Appleton
Thank you for taking the time to share this, Mary. We’re glad to hear Isaiah made such a positive impression and that the installation went smoothly and efficiently. Having someone who knows the equipment well and respects your time can make a big difference, and we’re happy that was your experience.
Thanks again for choosing Arrow Lift and for the kind feedback!
Very happy with the lift and sales rep
Very happy with the lift and sales rep. and installer.
January 7, 2026
Reply from Arrow Lift - Appleton
Thank you, Debbie, for sharing your feedback. We’re glad to hear you’re happy with the lift and that both the sales visit and installation went smoothly for you. It’s always encouraging to know our team made the process comfortable and straightforward.
Warmly,
The Arrow Lift Team
Completely Satisfied ol
Installer came and installed our chairlift seamless with no problems….The unit and installation is a very easy “5” rating as we are completely satisfied….Would recommend Arrow Lift and their products any time……
January 14, 2026
Reply from Arrow Lift - Appleton
Thank you, Ronald, for taking the time to share your experience. We’re glad to hear the installation went smoothly and that everything came together just as it should. Knowing the lift is meeting your needs and that you feel confident recommending us really means a lot. We appreciate you choosing Arrow Lift and are happy we could help you!
- The Arrow Lift Team
The salesman and installer knew their product
The salesman not only knew his stuff. He believed in the product. What sold us on this stairlift was the way the rail system sat on the steps. We use it everyday. No problems at this time.
December 24, 2025
Reply from Arrow Lift - Appleton
Thank you, Gordy, for sharing your experience with us. It’s encouraging to hear that the way the rail system fit your stairs helped you feel confident in your decision and that it’s become a reliable part of your daily routine! We’re glad our representative was able to clearly explain the options and that the lift has been serving you well so far.
Wishing you continued comfort and ease as you use it each day!
- The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you, Cindy! We’re so glad to hear everything came together quickly and that you’re pleased with how the installation went. It’s great knowing the process went smoothly from start to finish.
Warmly,
The Arrow Lift Team
Living Again!!!
Ethan & Isaiah were amazing! They worked the whole time they were here at my home. When they were done installing my stair lift chair, they explained everything to me and I fully understood it all. I had only a few questions, but they answered them all and then a few more. They didn't make me feel stupid at all. I really Love my lift and Greatly Appreciate them both and your company. I've been "living" in our living room and sleeping in my recliner for over a year and a half, because I cannot walk up our stairs anymore due to my health. Now, I can "live" again!!!!! Thank You so much!!!!!!!!! Margo Wisniewski
July 21, 2025
Reply from Arrow Lift - Appleton
Thank you, Margo, for sharing your story with us. It means a lot to hear how much of a difference the stair lift has made for you.
We’re so glad Ethan and Isaiah made you feel comfortable and took the time to walk you through everything. Being able to move freely and safely in your own home is such an important part of day-to-day life, and we’re honored to have played a small role in helping you feel like you're “living” again.
If anything ever comes up or you just have a question down the road, we’re always here for you.
Wishing you continued comfort and ease in your home!
—The Arrow Lift Team
Best Alternative for Conquering Stairs
My Wife and I decided it was time for a stairlift down to our basement. We gave Arrow Lift a call and within one day a representative came out and explained everything in great detail. We were then set up for our install within a week. The install was done beautifully and we are now very happy to have easy access to our basement❤️
July 9, 2025
Reply from Arrow Lift - Appleton
Thank you, Charles! We’re so glad to hear that the new stairlift is making it easier for you and your wife to access your basement. It’s great to know the process—from consultation to installation—was smooth and helpful. We appreciate you giving us a call and trusting our team to get everything set up just right.
If you ever have questions down the road, don’t hesitate to reach out.
Enjoy the new freedom and convenience!
Terrific Ride
We worked with Charlie and found him to be considerate and helpful and his regular follow up much appreciated. The install went perfectly (not sure who to thank on that) and it rides like a dream. Thank you.
July 9, 2025
Reply from Arrow Lift - Appleton
Thank you for taking the time to share your experience! We're so glad to hear that Charlie was considerate and helpful throughout the process—and that his follow-up was meaningful to you. We'll be sure to pass along your kind words to him. It’s also great to hear that installation went smoothly and the lift is riding comfortably. That’s exactly the outcome we hope for. Thanks again for choosing Arrow Lift!
Quick turn from quote to install
Quick turn from quote to install. Chair has been a real blessing. Great service from everyone involved!
June 18, 2025
Reply from Arrow Lift - Appleton
Thank you so much for taking the time to share this!
We're really glad to hear the quick turnaround and service experience went smoothly—and most of all, that the chair has already made such a difference for you. That’s exactly what we hope for.
Please don’t hesitate to reach out if there's ever anything you need down the road!
Best,
The Arrow Lift Team
easy life
The young man who installed my Arrow lift was knowledgeable. He showed me ow to operate my arrow lift and told me if we have any problems to call.
May 28, 2025
Reply from Arrow Lift - Appleton
Thank you, Stephen!
We're so glad to hear that your installer made sure you felt comfortable using your new lift and knew what to do if any questions came up later.
We’ll be here if you ever need anything.
Best,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you, Alejandro!
We're glad to hear the overall experience was a positive one. We appreciate your patience with the hiccup along the way, and it's great to know our team was still able to deliver excellent service.
If there's ever anything more we can do, just let us know!
Warmly,
The Arrow Lift Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.