Returned our call and was on time to the appointment. No pressure to purchase and answered all of our questions. We felt well taken care of. Service call was prompt and same day. A great company to wo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Charlie, sales, gave a professional overview and outlined our options; answered all our questions and invited us to visit the showroom. No pressure at all. We decided to go with a reconditioned Stann... See more
Company replied
Overall I'm very happy with the salesman and the insulation. The device does make some noise as a transfers over extensions on the base I'm sure it's probably nothing and I have been using it regularl... See more
Company replied
So far love our chair lift i now feel safe when my wife uses the stair after her fall and ensuring stay in the hospital also for myself as I need the use of a cane it is uncomfortable on the stairs... See more
Company replied
Company details
- #9 of 20 best companies in Mobility Equipment Supplier
- #4 of 8 best companies in Disability Equipment Supplier
- #2 of 2 best companies in Elevator Service
About Arrow Lift - Appleton
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
Call Now
Get a Quote
Contact info
411 North Casaloma Dr, 54913, Appleton, Wisconsin, United States
- 920-733-3421
4.7
Excellent
56 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent all around
June 14, 2024
Reply from Arrow Lift - Appleton
Hi Richard,
Thank you for your review! We're delighted to hear that you had an excellent experience with us. If you ever need anything else, please don't hesitate to reach out.
Best,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Hi Paul,
Thank you for your kind words! We're happy to hear you had a great experience with our service and that you're satisfied with the quality of our equipment. Our team always strives to provide polite and efficient service.
Best regards,
The Arrow Lift Team
Our installer/tech Isaiah was amazing
Our installer/tech Isaiah was amazing! He definitely knew what he was doing and it was Isaiah who made us aware of a feature my father would benefit from on the chairlift seat. That feature was not presented to us by the Salesperson, Charlie which resulted in Isaiah returning days later to install the swivel seat option.
Basically, Charlie came to our home, made the sale and cashed the check. He has yet to call with a follow up as most salespeople do especially when it’s a big ticket purchase.
The Stannah chair lift system is an amazing piece of equipment and highly recommended by my 94 yr old father. Isaiah also is highly recommended but we can’t say the same for the salesperson.
May 1, 2024
Reply from Arrow Lift - Appleton
Hi Pam,
Thank you for your detailed feedback. We're glad to hear that Isaiah provided excellent service and helped enhance the chairlift's functionality for your father. We regret that the sales experience didn't meet your expectations and appreciate your honesty. Your comments are valuable as we strive to improve our customer interactions at every step.
Best regards,
The Arrow Lift Team
Everything was taken care of quickly…
Everything was taken care of quickly and efficiently. We had a great introduction to the product and full and clear instructions once the stair lift was installed within a matter of days. Our installer was very personable and very professional. It was a great experience all the way around and I am promoting this product and this company to anyone who will listen.
May 15, 2024
Reply from Arrow Lift - Appleton
Hi Paul,
Thank you for your comment. It's great to hear that you had a good experience from start to finish! We truly appreciate your recommendation.
If you need further assistance in the future, feel free to give us a call. We're always here to help!
Warmly,
The Arrow Lift Team
Salesma'error.
YOUR salesman showed pictures attaching the lift to the wall, but your installer although doing a great job attached to to the stair steps. I would have had him attach it to the other side of the steps if I had known that fact. Would you like to rectify this mistake and change it for me?
December 12, 2023
Reply from Arrow Lift - Appleton
Hi Rolland,
Thank you for sharing your feedback! We’re glad to hear that the installer did a great job, and we're sorry to hear about your frustration with the installation method. Unfortunately, all stair lift models are required to attach to the stairs, and we are not aware of any "wall-mounted" stair lift that exists on the market, so there may have been a misunderstanding regarding the photo you referenced. We'd love to discuss this with you further and get to the bottom of it. We believe you’ve already heard from our team about the possibility of moving the stair lift to the other side of your stairway. We look forward to hearing back from you.
Best regards,
The Arrow Lift Team
Quick response to our inquiry
Quick response to our inquiry, knowledgeable staff simplified the decision making process, installation scheduling was quick and easy, one day install by a friendly experienced technician provided a seamless operating final result. We are very happy with this company and its products. We have already recommended their services to friends in need of a stair lift.
April 25, 2024
Reply from Arrow Lift - Appleton
Hi Tom,
Thank you for sharing your detailed experience! We’re delighted to hear that our quick response, knowledgeable staff, and efficient installation made the process smooth for you. It's wonderful to know you're happy with your stair lift and our service.
We truly appreciate your recommendation to friends. If you need any further assistance, please don't hesitate to reach out.
Warmly,
The Arrow Lift Team
An Excellent Experience from the very beginning
Every experience I had with Arrow has been very good. The technicians who did the installation are very thorough, professional and cleaned after themselves better than I might have myself.
April 9, 2024
Reply from Arrow Lift - Appleton
Hi Ted,
Thank you for sharing your experience! We're delighted to hear that you had a positive experience with our team. It's great to know our technicians provided thorough and professional service, and we're glad they left everything clean and tidy.
If you ever need any further assistance, please feel free to reach out. We're always here to help.
Best regards,
The Arrow Lift Team
Great product and friendly service
Every person I had contact with at Arrow was great. Friendly, efficient, and knowledgeable. This includes office contact, salesman, and installer. The range of knowledge was also good. I appreciate that they came to my home with information and looked at the stairs for installation. After all that the unit is GREAT so far. I love it.
June 9, 2023
Reply from Arrow Lift - Appleton
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team, from our office staff to the salesman and installer. It's wonderful to know that the installation process went smoothly and that you're happy with your new unit.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always here to help.
Warmly,
The Arrow Lift Team
Choosing the right chair was easy
Choosing the right chair was easy, Chair arrived quickly and was installed efficiently in one day. Fantastic.
April 8, 2023
Reply from Arrow Lift - Appleton
Hi Jack & Susan,
Thank you for your feedback! We're happy to hear that selecting the right chair was easy and that the installation was completed efficiently.
If you have any more questions or need assistance, please don't hesitate to reach out.
Warmly,
The Arrow Lift Team
The lift is running well
The lift is running well! The control system could use some help. If, close to a programed stop, I stop the lift, it will go through the next programmed stop and stop a few feet past it..
April 3, 2024
Reply from Arrow Lift - Appleton
Hi Fred,
We're glad to hear that the lift is running well. Thank you for bringing the control system issue to our attention. If you're still experiencing problems, please don't hesitate to give us a call so we can assist you further.
Best,
The Arrow Lift Team
Not cheap but worth it for personal safety
Basically, this is a good company to deal with, however, these chairs are not cheap. Neither is the upkeep of them cheap. I have the maintenance policy which is not cheap, about $400 a year. But if you don't get the policy, you pay for them to travel to your home as well as make repairs. They do check the chair once a year but that's paid with the policy.
April 3, 2024
Reply from Arrow Lift - Appleton
Hi K,
Thank you for your feedback. We're glad to hear that you have had positive experiences with us. We aim to price our products and services fairly and we appreciate hearing that you agree.
If you have any further questions or need assistance, please feel free to reach out.
Best regards,
The Arrow Lift Team
I don't remember the date.
I don't remember the date.
Asking for it not makes it much less likely for someone to complete the review.
April 4, 2023
Reply from Arrow Lift - Appleton
Hi Paul and Nancy,
Thank you for your feedback regarding the review process. We'll keep that in mind for the future. We hope your elevator is serving you well!
Best,
The Arrow Lift Team
If you want the best, get an Arrow Lift…
I am very pleased with the product and service. The lift chair made it possible for my wife to stay in our home and live as she chose. The product quality is first rate, as well as the service. I will recommend this product to any one who I hear is in need of it's services.
November 9, 2023
Reply from Arrow Lift - Appleton
Hi Roger,
Thank you for your thoughtful review. We're so pleased to hear that the lift chair has made a significant difference for your wife, allowing her to stay in your home and live comfortably. It's wonderful to know that you're satisfied with both the product quality and our service.
Your recommendation means a lot to us. If you ever need any further assistance, please feel free to reach out.
Warmly,
The Arrow Lift Team
Great service team.
Great service team.
The techs are always very friendly and professional. We have them inspect our elevator annually.
January 15, 2024
Reply from Arrow Lift - Appleton
Hi Bryan,
Thank you for the kind comment. We're happy to hear that our service team has consistently provided friendly and professional service. It's great to know that you trust us with the annual inspection of your elevator.
If you ever need anything else, please feel free to reach out.
Best,
The Arrow Lift Team
Having the ArrowLift is a blessing and…
Having the ArrowLift is a blessing and making sure it remains in working condition is very important to me. Regular maintenance by a qualified professional ensures that.
February 15, 2024
Reply from Arrow Lift - Appleton
Hello!
Thank you for sharing your feedback. It's wonderful to hear that our maintenance team has helped keep your stair lift in good working order!
Warmly,
The Arrow Lift Team
The installer was friendly and…
The installer was friendly and explained how it works well. No problem since.great help
July 10, 2023
Reply from Arrow Lift - Appleton
We're so glad to hear about your positive experience with our installer!
Warmly,
The Arrow Lift Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.