arrowxl.xco.uk 

The two lads Theo & Leevi who delivered our freezer were so helpful, they called earlier to give a time of delivery, which was very helpful and unloaded the freezer and unpacked it to check for any damage.
So very polite and friendly.

We got a choice of delivery dates they got back straight away with a time window for the chosen day and kept us informed all the previous week about the time window.Great service👍👍👍

Fantastic crew Mark & Mark removed damaged sofa and delivered new. Very polite and efficient thankyou.

Delayed delivery & still not delivered !

1. Firstly the system doesnt allow direct chat with representative, for initial triage of customer issue that is fine. but there should be option to contact customer represenatative if AI/auto response couldnt address the scenario. I continued to type in chat & luckily it connected me to the representative.

2. As per retailer the item that should have been delivered is in their warehouse but ArrowXL customer care representative mentions:
"item was not in location within the warehouse"

I am wondering - why they contacted me & fixed the delivery appointment - if they didnt have the item ?

3. I asked them whey they didn't contact me and keep me updated ?
for which they are saying - the number with them was wrong.

The same number with which they called us & fixed the delivery appointment , now they are saying didnt ring.

BTW it is a working number, & i never received such comment from anyone so far.

cant expect such a lame excuse.

4. Now i contacted them to get it fixed, the choice that they gave is delayed delivery by another week or more.

Based on the customer care representative interaction - Customer care system is not prompt , it doesn't own the mistake & never took initiation to be customer friendly. Inspite of my health constraint issue.

If in future , i have to interact with them, i will be doubly cautious!

Very efficient, informative, pleasurable and helpful. A really good service. Thank you John & Roy.

John & Roy advised of delivery time and updated on the day. Delivered parcel and happy to bring inside where it was easier for me to deal with.

Grant and Robert
Called to say they were on their way, friendly guys , even offered to help us take old mattress out
Great service , thanks boys

I don’t usually leave reviews, however I had an exceptional delivery experience from Bernard and Clive who delivered my washer dryer. At first there was a slight plumbing issue and instead of walking away, they took the time out to ensure that everything was going to be in order before going ahead the installation. Throughout the fitting they explained everything that was needed to know in regards to the instalment of the washer dryer to ensure I had full understanding of what to do after they had left. After the installation, they made sure everything was in working order before departing. They both worked effortlessly and very professional. I hope that the Company appreciate the hard work that they put in as they are a great attribute to the workforce.
Thanks Again 😊

Had a delivery from Darren and Roy and they were very polite and fast, had a really smooth delivery.

They were on time, rang before arriving. Polite and helpful. Well done Wayne and Ian

May I take this opportunity to tell you how unprofessional your company are. I have been given two delivery dates for a radiator that I am fitting on a job and will now will have to let the customer down again. Your inept approach to customer care may not be a problem to you but to me it matters.
Tomorrow I will be reviewing your shocking service on all social media platforms I have access to, and will be contacting Screwfix to highlight the problems and cancelling the order if this is now possible.
Your service compared to other delivery companies is archaic and you have managed to waste to days of my valuable time. Very poor service you need to get this problem addressed immediately.

Roy and John were very pleasant delivery was on time

Delivered on time by Mick and Willie. Was given a 3 hours delivery window on day of delivery. Phoned when 5 minutes away to advise of delivery.

We had a new washing machine delivered on 13/10/22 by two chaps Darren & Roy very helpful would only leave when us two wrinkles were happy Thankyou.

Patrick and Paul from Enfiled branch arrived promptly and called me in advance. They transported the goods carefully and efficiently and the package was fully undamaged. Very polite and considerate.

Had a call very early as they were going past on their route. Saved me waiting till this afternoons allocated delivery slot.

Old appliance removed, new one unwrapped and placed where I asked.
Thanks to our delivery team Paul & Tyrone, both polite and efficient, and apologetic for early call.
Brilliant! 👍👍 5 Star service.

Rang 20 minutes before delivery. Arrived on time. Fast and efficient but friendly. Placed the freezer in garage carefully moving through cars on drive and negotiating garage door. Thanks Paul and Brad! Your company should be very proud to have people like you working for them.

excellent service from start to finish, Barry and Dave, really pleasant and helpful.

Item arrived early in the morning.
Item was well packaged and wrapped and was in pristine condition.
Dom and David were professional and friendly.
I am a very happy customer.
5 Stars.