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Art.com Reviews 2,366

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including the canvas prints, paper, and overall artistry, often exceeding their expectations. Many consumers appreciate the beautiful colors, true representations, and excellent framing options. The website is frequently highlighted for being well-organized, easy to navigate, and offering a vast selection of art and framing choices. Reviewers also commend the fast and secure delivery service, noting that items often arrive in perfect condition due to proper packaging. However, some customers experienced issues with their orders, such as dirt marks, damaged frames, or distorted images upon arrival. A few people also mentioned discrepancies in color compared to online images, leading to dissatisfaction. There were occasional concerns about packaging not being robust enough, and in some instances, the quality of the image resolution or framing was deemed poor.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are pleased with the quality of the artwork,... See more

Quality

Customers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy,... See more

Website

Reviewers mention positive feedback about the website. Customers find the website easy to use and navigate,... See more

Based on these reviews

Rated 4 out of 5 stars

The canvas print purchased is beautiful and perfect for our purposes. The only reason for the 4, instead of 5, star review is that on the first order there were "dirt/rub" marks on all 4 corners of t... See more

Company replied

Rated 4 out of 5 stars

Was disappoined when the expected day of delivery came and went. Waited all day. No explanation. Arrived the next day. I also think that maybe two screws/nails would have been helpful. It’s a beauti... See more

Company replied

Rated 5 out of 5 stars

I was excited when I opened the print of Matilda of Tuscany. The quality was even better than I had anticipated. Nice heavy paper, beautiful color, and easy to frame. Used as a prop for a medieval... See more

Company replied

Rated 5 out of 5 stars

Order arrived damaged in transit with FedEx. Emailed customer support with photos of damage. Responded within hours stating a replacement item was being prepared and no need to return damaged item. I’... See more

Company replied


Company details

  1. #51 of 86 best companies in Decoration and Interior Design Store
  2. #100 of 166 best companies in Furniture Store
  3. #40 of 86 best companies in Home Goods Store
  4. #8 of 12 best companies in Picture Frame Shop
  5. #6 of 10 best companies in Poster Store

Written by the company

Art.com makes discovering and buying wall art a truly enjoyable experience, offering the world’s largest collection of premium-quality art prints and décor. With millions of wall art prints in every imaginable style—from modern abstracts and photography to vintage posters and classic masterpieces—finding art that perfectly matches your style and space has never been easier. We’ve made it simple to browse by subject, color, room, or artist so you can quickly find the perfect piece for your home, office, or any space you want to transform. Once you’ve found the art you love, we offer handcrafted finishing options that elevate it from a print to a stunning, ready-to-hang work of art. Choose from over 100 custom-crafted frames, hand-stretched canvas prints, durable wood-mounted art, or protective lamination—often for about 40% less than a custom frame shop. Every order from Art.com is backed by our commitment to museum-grade quality, exceptional craftsmanship, and a 100% satisfaction guarantee. Our prints are produced with the finest materials and advanced printing technology to ensure vibrant colors, sharp details, and lasting beauty. At Art.com, we believe that when you find art you love, you love your space even more. That’s why we make it easy, affordable, and inspiring to bring beautiful wall art into your life. Whether you’re decorating an entire home, refreshing a single room, or searching for the perfect gift, Art.com is your trusted partner for art that tells your story.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

horrible return policy

I ordered some pictures but they did not work in my house and in order to return them, it cost more than the art did- total BS. I can't spend $150 to return a $157 piece of art. I called to cancel some but they were still shipped and now I have $800+ dollars worth of art I do not want. BAD customer service

April 1, 2026
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Reply from Art.com

I'm truly sorry for your experience. A member of our Customer Care team will be reaching out to assist you. Thank you.

Rated 5 out of 5 stars

Quality of reproduction of the Monet

Quality of reproduction of the Monet. Speed of delivery. Fair price. Excitement of finding that I was right; the framing, the size of the finished product—everything was exactly what I had hoped for. Thank you.

April 1, 2026
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Reply from Art.com

We’re so grateful for your feedback and your continued loyalty. Thank you for being part of our journey!

Rated 5 out of 5 stars

nice quality

*nice quality
*ease of ordering
*shipping as promised

March 30, 2026
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Reply from Art.com

Your input helps us improve — thank you for taking the time to share it and for choosing us.

Rated 5 out of 5 stars

High quality, good pricing

Good pricing, order arrived on time and art was framed in good quality materials.

March 31, 2026
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Reply from Art.com

Thank you for your feedback! We’re grateful for your trust and for being one of our valued customers.

Rated 5 out of 5 stars

Great art selection

Wonderful selection to choose from,fair prices and easy orders.

March 24, 2026
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Reply from Art.com

We appreciate you taking the time to share your experience — thank you for being a loyal customer.

Rated 1 out of 5 stars
Art.com logo

Reply from Art.com

I'm so sorry to hear your item arrived damaged. If you need further assistance, please don't hesitate to reach out to our Customer Care team here: https://www.art.com/help/talktous. Thank you.

Rated 1 out of 5 stars

Frame is bent and there is open spacing…

Frame is bent and there is open spacing in two of the frames corners. Horrible.

March 24, 2026
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Reply from Art.com

I'm so sorry to hear your item arrived damaged. If you need further assistance, please don't hesitate to reach out to our Customer Care team here: https://www.art.com/help/talktous. Thank you.

Rated 3 out of 5 stars

I was disappointed in the quality of…

I was disappointed in the quality of the picture we ordered, but it is a large size and returning it is extremely difficult. I will hesitate before ordering such large pictures in the future.

March 24, 2026
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Reply from Art.com

We're very sorry your order didn’t meet your expectations. I see you've already been in contact with our Customer Care team. If there's anything else we can do to help, please don't hesitate to reach out. Thank you.

Rated 1 out of 5 stars

The picture I ordered was the 4th of a…

The picture I ordered was the 4th of a set of 4. The color is so completely different from the first 3 of the grouping that they don’t even remotely look like they go together. I will be returning it. It looks terrible even when removed from the other 3. It doesn’t look like it is supposed to look. I don’t know how the color could be so completely different from the others. Further, it looks terribly cheap!

March 30, 2026
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Reply from Art.com

We're very sorry your order didn’t meet your expectations. If you need further assistance, please don’t hesitate to contact our Customer Care team here: https://www.art.com/help/talktous. Thank you.

Rated 5 out of 5 stars

Quality product

Quality product. Nice framing. Quick delivery. I also had another issue with art.com and they expedited resolution.

March 30, 2026
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Reply from Art.com

We really appreciate your input—it helps us grow and better serve amazing customers like you.

Rated 1 out of 5 stars

The color was off

The color was off - too green/yellow shifted — to be usable. I ended up throwing it away.

March 30, 2026
Art.com logo

Reply from Art.com

We're very sorry your order didn’t meet your expectations. If you need further assistance, please don’t hesitate to contact our Customer Care team here: https://www.art.com/help/talktous. Thank you.

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