Artificial Grass Masters Reviews 327

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

This place only cares about money, not the quality of the service provided. Spent a significant amount on turf for my whole backyard. They brought the product first week of July during the hot Arizona... See more

Rated 1 out of 5 stars

What shoddy workmanship, I told my neighbors not to even consider artificial grass masters and go some where else. My tuff has holes and looks lumpy in other areas. I was told that someone would come... See more

Rated 1 out of 5 stars

Where very misleading about how the grass would be with children and dogs even after being asked straightforward questions. Grass has seamlines. Didn’t put enough rock in my backyard surrounding the p... See more

Company replied

Rated 5 out of 5 stars

Had several landscaping changes made to our yard and the project manager made careful notes of each one, all on his I-pad. Was impressed with how he was able to complete a detailed estimate before he... See more

Company details

  1. Construction Company
  2. Furniture Store

Information provided by various external sources

Artificial Grass Masters is the Valleys Leader in Artificial Grass Wholesale and installation. Our Artificial Grass products have a 15 year warranty and our wholesale grass starts at $1.39 per sqft and our installation starts at $4.75 per sqft(included materials and installation)


Contact info

2.5

Poor

TrustScore 2.5 out of 5

327 reviews

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Rated 4 out of 5 stars

Have had the grass for almost a year…

Have had the grass for almost a year now and I own a German Shepherd plus the back yard is not huge. There were a few glitches with communication during installation, but that doesn't mean that the work done was bad. I am extremely happy with the end result. My dog doesn't rip the grass to shreds, there are no pee spots to deal with (or dead spots on grass). Removing poop is a breeze. We had an extremely hot summer to deal with too in AZ and wow, the grass held up nicely. It is so much better to stare at a green lawn when looking out on the yard, than a bunch of brown dirt... Thank you!

November 17, 2018
Unprompted review
Rated 2 out of 5 stars

Workers from Artificial Grass Masters

Workers from Artificial Grass Masters, who installed the artificial grass in my back yard failed to ensure adequate water supply would continue to flow to four Queen Palm trees located within the turf area installed around them causing three of them to die off. An added expense is now required to remove a portion of the grass area and run an adequate water line to those Palms. I would not recommend using Artificial Grass Masters to anyone.

November 15, 2018
Unprompted review
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Reply from Artificial Grass Masters

Sharon we apologize for any inconvenience and we would like to make things right. We have tried contacting you several times to remedy the situation. There would be no added expense of you allow us to address any concerns that you may have. We are commited to doing the right thing please feel free to contact us and we will make sure to come out and visit with you over any other concerns you may have.

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Rated 4 out of 5 stars

Customer service was excellent

Customer service was excellent. Polite, on time, cleaned up area. Left installation looking excellent. Salesperson came to check up same day. Only negative was that the seam show with certain lighting. They worked on it a week later and some improvement. A really nice job. just didn't want to see the seam shadow.

November 13, 2018
Unprompted review
Rated 5 out of 5 stars

Thank you!

Thank you Richard, Steve, all the gentlemen part of the install, and those taking phone calls for scheduling. Back yard looks fantastic! Job was completed promptly. Great business, well organized. If we decide to do our front yard, we know who to call. Thank you. Bill and Amy.

November 10, 2018
Unprompted review
Rated 5 out of 5 stars

Great Product

We appreciated the time the Artificial Grass Masters representative took to explain the products as well how best to make them fit our budget needs. It's a great service we will look forward to in the future.

November 8, 2018
Unprompted review
Rated 5 out of 5 stars

Great Company

Grass Masters installed grass in my back yard several years ago. I noticed the grass was losing blades so I called them. They told me the manufacturer of the grass has a recall because they did not have the proper UV protection. Unfortunately the warranty did not cover the reinstall.. Grass Masters has since changed manufacturers and now if something goes wrong with the grass the install is covered. They came out yesterday and reinstalled the grass. They also sent a quality control person out within 2 hours after the install to make sure that it was installed correctly and to answer any of my questions. I highly recommend this company for their honesty & reliability and great service.

November 8, 2018
Unprompted review
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Rated 5 out of 5 stars

Artificial Grass Masters stands behind their products.

Artificial Grass Masters did a fantastic job on our lawn and they stand by their products. They installed grass in our backyard, the grass looked fantastic but after 2 years we started to have an issue with it deteriorating. Artificial Grass Masters came out, ordered new grass and took care of everything for us. Fantastic customer service, don't look any further, call these guy!

November 3, 2018
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. Joshua was very easy to work with and delivered everything as promised. We could not be happier with the results of this project.

November 3, 2018
Unprompted review
Rated 5 out of 5 stars

Rusty is a great person to work

Rusty is a great person to work, he was very helpful in dealing with the Association and the process. He did a great job with the installation and was very nice explaining his work to us. He gave us the best deal of all the other companies very affordable. I can definitely recommend him for anyone.

November 3, 2018
Unprompted review
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Rated 5 out of 5 stars

The sales staff worked with me to get…

The sales staff worked with me to get my project within budget. Representatives from the company were courteous, helpful and knowledgeable throughout the project. I would recommend Artificial Grass Masters to anyone, I'm confident they will work diligently to make any project a reality.

November 2, 2018
Unprompted review

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